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Napoleon.com | BUILT-IN Series
Troubleshooting |
23
Troubleshooting
Gas Flow
• Low heat or low flame when valve is turned to high.
• Burners burn with yellow flame, accompanied by the smell of gas.
• Flames lift away from burner, accompanied by the smell of gas, and possible lighting difficulties.
• Burner output on HIGH, but setting is LOW. Rumbling noise and fluttering blue flame at burner surface.
Possible causes Solution
Propane – improper lighting procedure
Ensure lighting procedure is followed carefully. All gas valves must
be in the OFF position when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See Operation – "Lighting
Instructions".
Natural gas – undersized supply line. Pipe must be sized according to installation code.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Both gas propane and natural gas – improper preheating. Preheat grill with both main burners on high for 10 to 15 minutes.
Possible spider web or other debris.
Thoroughly clean nest or webs out of your burner orifice by
removing it and following instructions in this manual.
See "Leak Test".
Improper air shutter adjustment.
Open or close air shutter slightly according to this manual.
See "Maintenance Instructions".
IMPORTANT! This must be done by a qualified gas installer.
Lack of gas Check gas level in propane cylinder.
Supply hose is pinched. Reposition supply hose as necessary.
Propane regulator in low flow state.
Turn the burners off and close the tank valve, wait 5 minutes
before fully re-opening the valve, allow a few seconds for the
pressure to equalize before following the Lighting Instructions to
start the grill. Ensure igniting procedure is followed carefully every
time you cook. All gas valves must be OFF when the tank valve is
turned on. Always open the tank valve slowly.
REGISTER
YOUR GRILL!
Register your grill! Go
to Napoleon.com or
your Assembly Guide
for replacement parts
instructions.
WE WANT
TO HELP!
Napoleon is here to
ensure your grilling
experience is memorable.
Contact us if you require
additional help.
Peeling Paint
• Paint appears to be peeling inside lid or hood.
Possible causes Solution
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is porcelain
or stainless steel and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See "Cleaning instructions".
Troubleshooting
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