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22
| Troubleshooting
Napoleon.com | BUILT-IN Series
Troubleshooting
Troubleshooting
Lighting Problems
• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.
Possible causes Solution
Main
Burner
JETFIRE
TM
outlet is dirty or clogged Clean JETFIRE
TM
outlet with a soft bristle brush.
Dirty or corroded cross light brackets. Clean or replace as required.
Rear and Side
Burners
Dead battery, or installed incorrectly. Replace with premium heavy- duty battery.
Loose electrode wire or switch terminal wires.
Check electrode wire is firmly pushed onto the terminal on the
back of the igniter. Check the lead wires from the module to the
ignition switch (if equipped) are firmly pushed onto their respective
terminals.
Lifting flames on burner.
Close air shutter according to “Maintenance Instructions”-
Combustion Air Adjustment section in this Owner’s Manual.
IMPORTANT! This must be done by a qualified gas installer.
Noises and Flare-ups
• Humming regulator.
• Excessive flare-ups and uneven heat.
Possible causes Solution
Normal humming noise on hot days.
This isn’t a defect. It’s caused by internal vibrations in the
regulator and doesn’t affect the performance or safety of the grill.
Humming regulators WILL NOT be replaced.
The cylinder valve was opened too quickly. Open cylinder valve slowly
Sear plates installed incorrectly.
Ensure sear plates are installed with holes towards the front, and
the slots on the bottom. See Assembly Instructions Guide.
Improper heating. Preheat grill with all main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip
pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Infrared Burner Flashes Back
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and
grows dim or has a large flame on start up.
Possible causes Solution
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Turner burner OFF and allow to cool for at least 2 minutes.
Reignite burner and burn on HIGH for at least 5 minutes, or until
the ceramic tiles are evenly glowing red.
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Ensure no more than 75% of the grill surface is covered by
objects or accessories. Turn burner OFF and allow to cool for at
least 2 minutes. Reignite.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip
pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
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