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Have questions? Call 1-800-297-1605
23
As explained above, SimpliSafe may, at its discretion, require you return the Covered Product before SimpliSafe determines which
warranty remedy option to provide. In this situation, SimpliSafe will provide you with a prepaid return slip for you to return your
old product or part to SimpliSafe. In the event that SimpliSafe opts to send you a replacement product or part, as a remedy under
this Limited Warranty and does not require prior return of such product or part as part of the warranty validation process, such
replacement product or part may at SimpliSafe’s discretion still be shipped along with a postage prepaid return slip, and you will
return your old product or part to SimpliSafe using such slip. Failure to return your old product or part in this instance may void any
limited warranty on your replacement product or part, to be determined at SimpliSafe’s sole discretion.
This Limited Warranty does not apply in the following cases: failure to follow installation or operating instructions, misuse (which
includes, without limitation, using products outdoors unless outdoor use is expressly permitted, and in such cases only as directed
and/or use in improper temperature, humidity or other environmental conditions), alteration, abuse, accident or tampering, or damage
or non-performance resulting from use of any item or repair services not provided by SimpliSafe , as well as where your System or
any component thereof is obtained from a third party other than SimpliSafe or an authorized retailer. This Limited Warranty also
does not apply if damage was caused by Acts of God, natural disasters, labor disputes, war, terrorism, civil strife, or other causes
beyond SimpliSafe’s control (including but not limited to changes impacting the performance, operation or sustainability of third-party
communications and technology platforms, networks and protocols). Consumable parts, such as batteries or battery replacement,
and adhesive tapes are excluded from this Limited Warranty. Products that are tested and found to be in good working condition (not
defective) are not covered by this Limited Warranty.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER
WARRANTIES, OBLIGATIONS OR LIABILITIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. SIMPLISAFE DISCLAIMS ALL STATUTORY AND
IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW. INSOFAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, SIMPLISAFE
LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THE LIMITED WARRANTY DESCRIBED ABOVE
OR THE SHORTEST PERIOD ALLOWED BY LAW. IN NO CASE SHALL SIMPLISAFE OR ANY OF ITS AFFILIATES, DIRECTORS, OFFICERS,
SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, AGENTS OR REPRESENTATIVES (EACH, A “SIMPLISAFE PARTY” AND COLLECTIVELY,
THE “SIMPLISAFE PARTIES”) BE LIABLE TO YOU OR ANYONE ELSE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH
OF THIS LIMITED WARRANTY OR ANY OTHER WARRANTIES WHATSOEVER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS AND DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THEREFORE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
SimpliSafe does not represent that the System may not be compromised or circumvented; that the System will prevent any personal
injury or property loss; or that the System will in all cases provide adequate warning or protection. You understand that the System
may be interrupted, circumvented, unavailable (for a limited or extended time period) or otherwise compromised, including as a
result of equipment designed or used by a third party for the purpose of causing false alarms or gaining unauthorized access to or
otherwise aecting or controlling the System (including any Camera, Smart Lock, or other peripheral SimpliSafe System component).
Furthermore, the SimpliSafe Smart Lock is not an ANSI or BHMA certified door lock or deadbolt, and it must be correctly installed and
used with a certified door lock that is operating in good condition; and used in environmental conditions that fall within the SimpliSafe
Smart Lock specifications specified below (or in the corresponding user manual, which shall control in the event of any discrepancy).
You assume all risk associated with the suitability, installation and performance of the door lock and other third-party components,
hardware, software and services that you select.
CONSEQUENTLY, NO SIMPLISAFE PARTY, AS DEFINED ABOVE, SHALL HAVE ANY LIABILITY FOR ANY LOSS, DAMAGE OR EXPENSE
(COLLECTIVELY, “LOSSES”), INCLUDING ANY PROPERTY DAMAGE, PERSONAL INJURY (INCLUDING DEATH), ECONOMIC LOSSES OR ANY
OTHER FORM OF LOSS, DAMAGE OR EXPENSE ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART
BY A CLAIM THE SYSTEM FAILED TO GIVE WARNING. HOWEVER, IF ANY SIMPLISAFE PARTY, AS DEFINED ABOVE, IS HELD LIABLE,
WHETHER DIRECTLY OR INDIRECTLY, FOR ANY LOSS ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR
IN PART BY THIS LIMITED WARRANTY OR OTHERWISE, THE AGGREGATE LIABILITY OF ALL SIMPLISAFE PARTIES, AS DEFINED ABOVE,
SHALL BE LIMITED TO THE PURCHASE PRICE OF THE SYSTEM, WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST
THE SIMPLISAFE PARTIES, AS DEFINED ABOVE. YOU ACKNOWLEDGE AND AGREE THAT IT IS IMPRACTICAL AND EXTREMELY DIFFICULT
TO DETERMINE THE ACTUAL DAMAGES, IF ANY, THAT MAY RESULT FROM A FAILURE OF THE SYSTEM TO GIVE WARNING. THIS AGREED-
UPON AMOUNT (THE PURCHASE PRICE OF THE SYSTEM) IS NOT A PENALTY, AND IS THE SOLE REMEDY.
By purchasing from SimpliSafe, you acknowledge that you have had an opportunity to review SimpliSafe’s warranty terms, have
done so to the degree you feel you need to be familiar with them, and you accept their terms and conditions, including the limitations,
exclusions, and disclaimers.
Monitoring Services
Monitoring services will not be provided in connection with your purchase of the System unless you activate such services online
through simplisafe.com or by calling SimpliSafe Customer Support at 1-888-95-SIMPLI (888-957-4675) (and as and when this feature
becomes available, through the SimpliSafe mobile app). Monitoring Services are provided in accordance with SimpliSafe’s Terms of
Service which can be found online at www.simplisafe.com/terms-of-service.
Services Provided Without Monitoring Subscription
If you activate service oerings made available in connection with a System that do not require a monitoring subscription (such as
motion-detected alerts, cloud-based video recording and storage and/or video streaming services which may be made available,
from time to time, in connection with a SimpliSafe security camera without a monitoring subscription) such services shall be provided
in accordance with the Terms of Service that are applicable to such services which can be found at www.simplisafe.com/terms-of-
service. For the avoidance of doubt, such services will not be provided unless or until you activate them online through the SimpliSafe
mobile app or by calling SimpliSafe Customer Support at 1-888-95-SIMPLI (957-4675).
INSURANCE
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