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Have questions? Call 1-800-297-1605
19
How do I move a device?
To move a device, push up on the front of the device in the direction of the test
button—the back will stay on the wall and the white adhesive tape tab will be visible.
Pull down (not out) slowly on the tab until the back is removed from the wall.
When you are ready to re-adhere the device in a new location, use a fresh piece of
adhesive tape (extras have been included).
What if I have a door or window open when I turn on the alarm?
Your SimpliSafe alarm will warn you that a door or window is open when you turn the
alarm on. Open doors or windows will not be protected until they are closed. Once
they are closed, the Base Station will start monitoring them.
What happens if I accidentally trigger an alarm? How do I avoid false alarms?
Enter your PIN on the Keypad or press “o” on the Key Fob to stop the siren. If you
cancel the alarm within a few seconds, the Emergency Dispatch Center will abort the
alarm. Otherwise, they will call the numbers you provided to confirm the false alarm.
After the operator has verified your identity (please have your Safeword handy), they
will cancel any alarms. To avoid the most common causes of false alarms:
• Do not place Motion Sensors near a heater or air conditioner, or facing an open
window. If you have large pets, please refer to the instructions on page 4.
• If pets continue to set o false alarms, you can lower the sensitivity on your
Motion Sensor. To do so, slide the motion sensor up and o its bracket. On the
back, move the switch to the left towards the “L” setting.
• Make sure that a rattling window or door does not trigger an Entry Sensor. Each
magnet should be as close as possible to the Entry Sensor.
If you’re still having trouble with false alarms, please contact SimpliSafe support.
Can I get a discount on my homeowners or renters insurance?
Most insurance carriers will provide you with a discount for having a monitored
home security system like SimpliSafe. To be eligible for this discount you must be
subscribed to one of our Professional Monitoring plans. Contact your insurance
carrier for details.
How can I test my Emergency Dispatch Service?
After your 72 hour Practice Mode is over, select “Test Mode” in your Keypad menu
and follow the prompts. This will cause your Base Station to send a test signal to the
Emergency Dispatch Center. A dispatcher will contact you to let you know the test
signal was successfully received.
Common Questions
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