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164 Using the Parental Settings function
165
Audio and Video Functions for the Visually or Hearing
Impaired
171 Using Voice Assistants on the TV
172
Using Other Functions
174
HbbTV
175 Using a TV Viewing Card (“CI or CI+ Card”)
178 Teletext Feature
Precautions and Notes
182 Before Using the Recording and Timeshift Functions
184
Supported broadcasting audio options
185
Read Before Using Apps
186 Read Before Using the Internet Function
188 Read Before Playing Photo, Video or Music Files
203 Read After Installing the TV
204
Supported Resolutions for UHD Input Signals
205
Resolutions for Input Signals supported by 8K models
(QN7**B Series or higher)
206 Supported Resolutions for FreeSync (VRR)
207 Read Before Connecting a Computer (Supported
Resolutions)
210 Supported Resolutions for Video Signals
212
Read Before Using Bluetooth Devices
213
Licences & Other Information
Troubleshooting
Picture Issues
215
The screen is or has become dark
216 The picture is not bright, or the picture colours do not look
clear
217 The picture colours are black and white or do not look the
way they should look
217 The TV automatically turns off by itself
218 TV (The Frame TV) cannot be turned off.
218 Unable to power on
218 The TV remains on or does not turn on automatically.
219
Unable to a Channel
219 The TV image does not look as good as it did in the store.
219 Displayed video looks blurry
220 The picture is distorted.
220 There is a dotted line on the edge of the screen.
220
The picture won’t display in full screen.
220
The Subtitle function in the TV menu is deactivated.
221
Subtitles appear on the TV screen.
221
The HDR of the connected external device turns off.
Sound and Noise Issues
222 How can I connect an audio device to the TV?
222 There is no sound or the sound is too low at maximum
volume.
222
The picture is good but there is no sound.
223
HDMI (eARC) is connected, and there is no sound.
223
The speakers are making an odd sound.
223
The sound is interrupted.
224
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
224 The TV audio is not being played through the Sound bar or
A/V receiver.
224 The sound is not heard clearly.
225 The volume of the external device cannot be adjusted.
225 I want to turn the TV and audio device off and on at the
same time.
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