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Q&A
1.How often do I need to clean my ice maker?
2.How should I clean the machine?
3.Why is my ice cube cloudy?
4.
Can I put milk and juice into the water tank to make ice cubes?
5.Why does my ice cube melt easily?
6.Why is my ice so thick and difficult to fall from the ice tray?
What should I do?
7.Why does the ice cubes have a plastic smell?
8.Why is there noise in the operation of my machine?
9.Why is water leaking from my machine?
10.Why is there water flowing but not making ice?
Depending on how frequently you use it, it is recommended that you clean it at least once a week. Failure to clean the
machine will cause scale accumulation, which will eventually block the pump and cause the product to stop working
properly.
It is recommended to use lemon water or weak acid vinegar for cleaning. Drain immediately after cleaning, and then clean
it with pure water.
It is recommended to drain the water at least once every three days (pulling out the small hose on the right side of the
water tank). Draining will not only ensure that the hardness of the water is not too high, but also ensure that impurities
can be discharged well, and it is not easy to produce scale in the water tank.
It means that the water quality is turbid. It is recommended to use drinking water and distilled water. If your water quality
problem is serious, it is recommended that you install a water filter kit.
We recommend that you do not do that. Our research has found that the high concentration of milk and beverages can
easily block the pump and reduce the life span of the pump. At the same time, the protein in milk is prone to calcification,
which chemically reacts with the PU water pipe inside the machine, which easily breaks it, making the product unable to
continue working.
Since the ice maker is not a refrigerator, it does not have a heat preservation function. The high ambient temperature in
summer will accelerate the melting of ice cubes. You can close the lid of the machine to keep the internal temperature.
Some customers also put electric fans on the side of the machine to blow away the hot air surrounding the device, thus
solving the problem. Feel free to try it yourself. However, if you are not using ice cubes for a long time, we recommend
removing them from the ice basket and storing them in the refrigerator.
It may be that your ice making time is set for too long, or it may be that the temperature of your environment is very low.
You can reduce the time to 0 or -6 by pressing the minus key on the touch panel.
The ice cube itself has no taste. If you feel there is a plastic smell, try to clean the inside of the machine with lemon
water, then run a few cycles, and finally rinse with distilled water.
There is a faint sound when the machine is running. Closing the lid can reduce the noise. If the water pump makes a noise
during use, it is recommended to turn off the machine first, and then turn on the machine after cleaning the filter in the
water tank to observe whether or not the noise disappears.
It may be that the PUA tube inside the machine fell off during transportation. You can remove the back cover of the
machine and connect it by yourself. If you don't know how to operate, please contact the Euhomy team. We will give you
a professional video to help you solve the problem.
Please provide a video or picture and send it to us. The Euhomy team will assist you.
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