Samsung VR20K9350WK/EU User Manual - Page 34

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ENGLISH-34

Symptom Checklist

POWERbot moves

around at the same

place.

fDustsensormodeison.

– Thedustsensormodeisonbydefault.WhenthePOWERbotpassesthrougha

dustyarea,itmovesaroundthatareatofocusoncleaning.

fPOWERbotmovesaroundanareaandthe"DUST"isonthedisplaypanel

eventhoughthere'snodustatthesurroundingarea.

– CheckifforeignmattersarecaughtbetweenthedustbinandPetbrushand

thenremovethem.

POWERbot does not

clean a certain area.

fCheckifthedockingstationisinstallednearanarrowpassageordoor,and

reinstallitintheotherareas.

– Ifthedockingstationisinstallednearanarrowpassageordoor,the

POWERbotcannotpassthroughthepassageordoorsill.

The battery usage time

of the Virtual guard is

too short.

fCheckifyou'reusingmanganesedrycellbatteriesandreplacethebatteries

withnewones.(2typeD(LR20)batteries)

I have installed the

Samsung Smart

Home app, but, the

POWERbot fails to be

connected.

fYoucanusetheproductafterconnectingthewirelessrouterandthe

POWERbotthroughEasy-Setupaccordingtotheprocedure.

I fail to log into the

Samsung account.

fCheckyourIDandpasswordonthescreenoftheSamsungaccount.

There appears a

message saying there

is a failure during

Easy-Setup.

fYoumayhavefailedtemporarilyduetothedistancefromthewirelessrouteror

otherobstacles.Pleasetryagainafterawhile.

The products do not

work even though

the smart phone is

normally connected to

the POWERbot.

fTurnofftheSamsungSmartHomeappandthenrunitagain,ordisconnect

thesmartphonefromthewirelessrouterandthenconnectitagain.Orturnoff

thepowersupplyofthePOWERbot,turniton,waitforaminuteorlonger,and

thenruntheSmartHomeappagain.

The functions of the

Samsung Smart Home

App do not work.

fCheckiftheSmartcontrolblockingfunctionofthePOWERbotisset.(When

theSmartcontrolislocked,theWi-Fiindicatoristurnedoff.)

The Samsung Smart

Robot Vacuum App

fails to get started.

fCheckifthePOWERbotisconnectedtothewirelessrouter.

POWERbot is not

connected to Wi-Fi.

fCheckthesettingstatusofthewirelessrouter.

Location recognizing

function does not

operate.

fOperatethePOWERbotagainneartheareawhereitstoppedpreviously.

fIfthePOWERbotdoesnotrecognizethesurroundingenvironmentorstarts

thecleaningattheareamorethan1maroundwhereitstopped,thesearching

maybedifficult.

Troubleshooting

2016-02-03 오후 8:24:08

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Samsung VR20K9350WK/EU Vr9300k Connected Robot Vacuum, 42.9w

User Manual - Page 34