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Channel and Broadcast Issues
193 "Weak or No Signal" displayed in TV mode or cannot
channel.
193 The TV is not receiving all channels.
193
The captions are not provided on a digital channel.
193 Broadcasting is deactivated.
External Device Connectivity Issues
194
The "Mode Not Supported" message appears.
194
The video is OK but there is no audio.
194
I want to connect to a PC and mobile device via screen
mirroring.
195 No screen appears when connecting the TV to an external
device.
195
I want to connect to a Bluetooth speaker.
195 The PC screen does not appear or it
Network Issues
196
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
196
Wired network connection failed.
196
Connected to a local network, but not to the Internet.
Data Service
197 Why am I getting on-screen messages when I haven't
selected the Data Service option?
197
How do I hide Data Service messages?
197
How do I use the Data Service?
197
What is an interactive service and how does it work?
197
A message displays "Receiving" but no change happens.
198
Nothing appears on the screen after the Data Service is
launched.
198 What is Blur Reduction?
198 Why is the Data Service closed automatically?
Anynet+ (HDMI-CEC) Issues
199 What is Anynet+?
199 Anynet+ does not work. The connected device is not
displayed.
200
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
200 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
200 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
200 The Anynet+ device won't play.
Remote Control Issues
201
The remote control does not work.
201
External devices cannot be operated with the TV remote
control.
Recording Issues
202
The Timeshift or recording function cannot be used.
202 Cannot record videos received from an external device or
Samsung TV Plus.
202 The "Format Device" message appears when the Timeshift
or recording function is used.
202
The recorded on the TV are not played back on a PC.
Apps
203 I launched an app, but it's in a different language. How can I
change the language?
203 The app does not work properly. Its image quality is poor.
203
The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
204 Some are interrupted during playback.
204 Some can't be played.
Voice Assistant Issues
205
The microphone is off.
205
The voice commands do not work well.
205
Bixby/Alexa answers although I did not call it.
205
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
206
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
206 During voice recognition, the heavy load message appears
and the function does not work.
206 I want to see weather information of the desired area.
Other issues
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