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151 Using Other Functions
153
Running Data Service Automatically
Precautions and Notes
154
Before Using the Recording and Timeshift Functions
156 Read Before Using Apps
157 Read Before Using the Internet Function
159 Read Before Playing Photo, Video, or Music Files
173
Read After Installing the TV
174
Supported Resolutions for UHD Input Signals
175
Resolutions for Input Signals supported by 8K models
(QN7**B series or higher)
176 Supported Resolutions for FreeSync (VRR)
177 Read Before Connecting a Computer (Supported
Resolutions)
180
Supported Resolutions for Video Signals
182
Read Before Using Bluetooth Devices
183
Licenses
Troubleshooting
Picture Issues
184
The screen is or has become dark
184 The picture is not bright, or the picture colors do not look
clear
185 The picture colors are black and white or do not look the
way they should look
186 The TV automatically turns off by itself
186 TV (The Frame TV) cannot be turned off.
186 Unable to power on
187 The TV remains on or does not turn on automatically.
187
Unable to a Channel
187 The TV image does not look as good as it did in the store
188 Displayed video looks blurry
188 The picture is distorted
188 There is a dotted line on the edge of the screen
188
The picture won’t display in full screen
189
The Caption function in the TV menu is deactivated
189
Captions appear on the TV screen
189
The HDR of the connected external device turns off
Sound and Noise Issues
190 How can I connect an audio device to the TV?
190 There is no sound or the sound is too low at maximum
volume.
190
The picture is good but there is no sound.
191
HDMI (eARC) is connected, and there is no sound.
191
The speakers are making an odd sound.
191
The sound is interrupted.
191
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
192 The TV audio is not being played through the Sound bar or
A/V receiver.
192 The sound is not heard clearly.
192 The volume of the external device cannot be adjusted.
192 I want to turn the TV and audio device off and on at the
same time.
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