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Troubleshooting
The following are troubleshooting solutions for each problem.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
The screen is ashing or has become dark
If your TV is or dimming sporadically, you may need to disable some of the energy features.
Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer.
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Optimization Try Now
•
Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Reduction
Try Now
•
Menu Settings All Settings General & Privacy Power and Energy Saving Motion Lighting
Try Now
• Menu Settings All Settings Picture Expert Settings Contrast Enhancer Try Now
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
•
Menu Settings Support Device Care Self Diagnosis Picture Test Try Now
The picture is not bright, or the picture colors do not look clear
If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimization,
Brightness Reduction.
• Menu Settings All Settings Picture Expert Settings Reset Picture Try Now
•
Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Optimization Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Reduction Try Now
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