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10. Troubleshooting & FAQs
10.2 General FAQs
Q1: WhenIinstallmydisplaywhat
shouldIdoifthescreenshows
'Cannotdisplaythisvideo
mode'?
Ans.: Recommended resolution for
this display: 3840 x 2160.
•Unplug all cables, then connect
your PC to the display that you used
previously.
•In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
display icon. Inside the display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 3840 x 2160 pixels.
•Open 'Advanced Properties' and
set the Refresh Rate to 60 Hz, then
click OK.
•Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 3840 x 2160 @ 60 Hz.
•Shut down your computer,
disconnect your old display and
reconnect your Philips LCD display.
•Turn on your display and then turn
on your PC.
Q2: Whatarethe.infand.icmfiles
ontheCD-ROM?HowdoIinstall
thedrivers(.infand.icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Follow the instructions to insert
the ( companion CD-ROM)
included in this package. Monitor
drivers (.inf and .icm files) will be
installed automatically.
Q3: HowdoIadjusttheresolution?
Ans.: Your video card/graphic driver
and display together determine
the available resolutions. You
can select the desired resolution
under Windows
®
Control Panel
with the "Display properties".
Q4: WhatifIgetlostwhenIam
makingdisplayadjustmentsvia
OSD?
Ans.: Simply press the
button, then
select 'Reset' to recall all of the
original factory settings.
Q5: IstheLCDscreenresistantto
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
display, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q6: HowshouldIcleantheLCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q7: CanIchangethecolorsettingof
mydisplay?
Ans.: Yes, you can change your color
setting through OSD control as
the following procedures,
•Press " " to show the OSD (On
Screen display) menu
•Press "
" to select the option
"Color" then press " " to enter
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