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Cassida C500 Compact Coin Counter
15
is dirty, it may be cleaned using a Cassida Clean Bill cleaning card or a soft cloth
moistened with denatured alcohol. If the belt is worn, it should be replaced - contact
the Cassida Service Center.
3.2 Exterior Cleaning
Clean the machine with a soft, lint-free cloth or duster. Do not use synthetic fabrics, detergents,
water, or cleaning sprays as these may damage the machine.
3.3 Troubleshooting
Problem #1: Coins are counted incorrectly.
Make sure the diameter and thickness settings are correct. Set the diameter dial to the largest
diameter coin/token in the hopper. Set the thickness to the thickest coin/token in the hopper.
Incorrect settings may lead to jamming or incorrect rejection of the
coins. If the machine is set for too large a diameter, the machine
may incorrectly reject more coins.
Problem #2: Coins are spinning inside the machine and are
not dropping into the coin bag.
Make sure the diameter and thickness settings are correct. Set the
diameter dial to the largest diameter coin/token in the hopper. Set
the thickness to the thickest coin/token in the hopper. Incorrect
settings may lead to jamming or incorrect rejection of the coins. If
the machine is set for too small a diameter, coins will not be able to
pass through the gate and into the bag. Additionally, if the thickness
setting is too high, coins may become double-stacked in the gate
and cause jamming (see photo).
Coins double-stacked in the gate.
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