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21
If your problem is not listed, please contact Customer Support (see page 27).
Figure 2.1 Figure 2.2
Conductive Areas
My scale will only measure my weight, not my other biometrics.
• If you’re wearing shoes or socks, the scale cannot measure biometrics
such as body fat. Step on the scale with bare feet. [Figure 2.1]
• Make sure to place your feet on the scale’s conductive areas.
[Figure 2.2]
• Make sure Bluetooth is turned on.
• Check if Zero-Current Mode is on. If it is, the scale will only provide
measurements for weight and BMI, not other biometrics.
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