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20
• Your scale might be too far from your router. Try moving the scale
within 164 ft / 50 m of your router.
• Make sure you’ve typed in your password correctly, checking for
capitalization and spacing.
• If you enter your Wi-Fi SSID manually, make sure all the letters and
punctuation marks are correct.
• Make sure you have turned off MAC address ltering and do not
have active rewalls on the router. Check whether the router DHCP is
normally enabled.
• Make sure the DHCP in your router settings allows the devices with
special characters to be connected.
• Make sure you don’t have too many devices connected to your router
(10 or fewer is best).
• Restart the router and try connecting the scale with the VeSync app
(see page 10).
If you still need help, please contact our helpful Customer Support team
(see page 27).
The scale readings seem unstable or inaccurate.
• Make sure the scale is on a hard, at surface.
• The scale may need to be restarted. Use a safety pin or paper clip to
press the “Restart” button near the charging socket.
• The scale may need to be cleared . Follow instructions to clear the
scale (see page 16).
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