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19
• The scale should only be connected to your phone via the VeSync app.
Do not connect the scale to your phone’s Bluetooth settings.
• Make sure any VPN apps are turned off.
If the smart scale still cannot connect via Bluetooth, please try the
following:
• Restart Bluetooth or restart your smartphone
• Use a safety pin or paper clip to press the “Restart” button near the
charging socket.
• Tap the “Disconnected” button on the top of the weigh-in screen in the
VeSync app to view troubleshooting tips.
If the issue still exists, please contact our helpful Customer Support team
(see page 27).
The smart scale doesn’t connect to Wi-Fi.
• Make sure the scale is connected to the VeSync app via Bluetooth.
• Step on the scale to turn it on, go to “Device Settings” and tap “WiFi-
Connection”. Keep the scale on while connecting.
• Make sure your smartphone is connected to Wi-Fi.
Note: The scale only supports 2.4GHz networks. If you have a 5GHz
network, chances are you may have a 2.4GHz one as well (i.e., a dual-
band router).
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