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Moving money forward
®
Other possible errors:
Problem description Cause/Action
Does not function after unit turned on.
Ensure the power cord is connected properly.
Machine fails to detect counterfeit notes.
The UV sensor may have collected dust. Refer
to the Maintenance section 5.1.
The count result is less than the real number
of bills.
1. Bills incorrectly put in hopper
2. The feeding gap is too wide. This may
happen when brand new notes are counted,
because their thickness differs greatly from
used notes to which machines’s gap is
adjusted by default. Narrow the gap a little
bit by turning the feeding gap adjustment
screw (refer to part 1.3, rear and front view)
clockwise and try counting again. Repeat the
procedure until suitable gap width is reached.
Bills jammed
Turn off the machine. Remove any jammed
bills by turning rollers or wheels manually if
necessary. Look for any foreign objects inside
the unit (paper clips, rubber bands, etc.)
Remove foreign objects, if any. Turn the unit
on and restart counting.
5.2 Warranty
All Cassida products are backed by a one-year warranty on parts and labor. Registration is required.
To activate your warranty in the US or Canada, please register online by visiting www.cassidausa.
com/register. In other countries, go to www.cassidaglobal.com/register.
In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer
to section 5.1 Maintenance.
Shipping: The warranty does not cover the cost of shipping to the Cassida Technical Service Center.
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