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www.sharkrocket.com
10
Vacuum is not picking up dirt. No suction or light suction • Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-
inserting back into the vacuum.
• Dust cup may be full; empty dust cup.
• Check wand, wand connections, nozzles, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibers or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit and disengage the area rug from the brushroll and restart the unit.
Brush roll does not spin • If brush roll indicator light on the floor nozzle turns red, the brush roll has stopped spinning. Immediately turn
off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum
back on.
• If brush roll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If the light
is still red, please contact customer service at 1.800.798.7398.
Vacuum turns off on its own • This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum
overheats, the thermostat will automatically turn the suction motor off. Should this occur, perform the
following steps to restart the thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters (see page previous page)
4. Check for blockages in wand, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit by turning the power on.
EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of five (5) years from the date of purchase when utilized for normal household use, subject
to the following conditions, exclusions and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This Limited Warranty does not cover normal wear of parts and does not apply
to any unit that has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging
or mishandling in transit. This Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts,
which have been performed by a repair person not authorized by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, you may return the complete appliance and accessories with proof of purchase and
date, freight prepaid. For assistance with warranty service options or customer support, please call our customer care and product specialists at 1-800-798-7398 or visit our website at www.sharkrocket.
com.
If the appliance is found by EURO-PRO Operating LLC to be defective, in EURO-PRO Operating LLC’s sole discretion, we will repair or replace it free of charge. Proof of purchase is required and a fee
of $19.95 will apply to cover the cost of return freight.*
Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require replacement are specifically excluded from warranty.
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited
to the specific obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages to anyone of any nature
whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach a tag to item before packing including your name, complete address and phone
number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your
warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.
Euro-Pro, Shark and Rocket are registered trademarks of Euro-Pro Operating LLC.
TruePet and Dust-Away are trademarks of Euro-Pro Operating LLC.
TROUBLE-SHOOTING GUIDE
FIVE-YEAR (5) LIMITED WARRANTY
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