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Cassida C300 Coin Counter/Sorter/Wrapper
Moving money forward
Warranty registration:
To activate your warranty in the US, please register your product on line by visiting www.
cassidausa.com/warranty-registration.
The C300 is warrantied for a period of one year from the date of purchase. In most cases, a unit
malfunction can easily be resolved by cleaning the unit. Please refer to section 3.1 MAINTENANCE
for guidelines.
Non-warranty service:
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair/
maintenance quote, contact Cassida Technical Support at www.cassidausa.com/support
Shipping:
The warranty does not cover the cost of shipping to or from Cassida’s Technical Service Center.
3.3 Warranty
25
Other possible errors
Problem description
24
Cause/Action
Does not function after the unit has been
turned on.
Inaccurate counting.
Coins are jammed.
Ensure the power cord is connected properly.
Unplug the machine from any power source and
replace the fuse (F2AL250V) located on the bottom
of the machine.
Clean counting sensors using a Cassida air duster
and CleanPro swab (refer to section 3.1).
Turn off the machine. Remove the three housing screws
and carefully lift up the housing (refer to section 3.1).
Remove any foreign objects or coins from the distribution
plate (refer to section 3.1).
Turn the unit on and restart counting.
3.2 Troubleshooting
A counting sensor may have
collected dust, or is obscured
by a foreign object.
Clean the counting sensor using a Cassida
air duster and CleanPro swab (refer to
section 3.1, step 4-6.).
Inspect coin outlet openings for possible
foreign material that may be present
(rubber bands, paper, etc.).
Run sensor does not detect
rotation of the coin platter.
Clean the running sensor (refer to
section 3.1, step 7-9.).
If the error persists, contact Cassida
Technical Support (refer to section 3.3).
Coins present in the hopper
when the machine/distribution
wheel is turned on or defective
coin sensor.
Press the “START/STOP” button to clear the
error. Empty any coins in coin trays back
into the hopper.
Inspect the interior of the machine for
possible foreign material that may be
preventing the coin platter from rotating
(refer to section 3.1 , step 10.).
If the error persists, contact Cassida
Technical Support (refer to section 3.3).
E 1 - E8
E9
EA
Error message display
Error code Cause Corrective action
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