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18
7. Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended
Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on
service, visit tripplite.com/support. Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Request Return (RMA)
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit’s model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping instructions
will be emailed to you. Any damages (direct, indirect, special or consequential) to the product
incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
21-06-222-933683.indb 1821-06-222-933683.indb 18 11/29/2021 3:56:23 PM11/29/2021 3:56:23 PM
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