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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your headset, try these solutions first:
• Power on the headset (see page 22).
• Check the state of the status lights (see page 36).
• Make sure the REVERSIONARY operation switch is set to OFF
(see “Change the operation switches” on page 28).
• For Bluetooth models:
– Make sure your mobile device supports Bluetooth 4.2 and greater.
– Increase the volume on your Bluetooth device or music app.
– Try connecting another Bluetooth device (see page 40).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Contactworldwide.Bose.com/Contact
Acoustic Noise Cancelling
PROBLEM WHAT TO DO
Communication, but no
noise cancellation in
either ear
If using battery power, make sure the batteries are fresh and
correctly installed (see page 32).
If using aircraft power, check the aircraft fuse or circuit breaker.
If using aircraft power, make sure the connector is firmly
seated in the control panel and the control panel has power
(see page 34).
Power o, then power on the headset (see page 22).
NOTE: Don’t press the Power button I repeatedly.
No active noise
cancellation and no
communication
If using battery power, make sure the batteries are fresh and
correctly installed (see page 32).
If using aircraft power, make sure the connector is firmly
seated in the control panel and the control panel has power
(see page 34).
Power o, then power on the headset (see page 22).
NOTE: Don’t press the Power button I repeatedly.
Use the headset in a dierent seat location.
Remove microphone assembly from the headset, and check for
damage to the connector or pins (see page 30).
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