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9 Troubleshooting
31
9 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout�
The dual spout is dirty�
T
Make sure the cover of the dual spout is
correctly fitted�
T
Clean the milk system in the dual spout
(see chapter 7 ‘Maintenance – Cleaning
the milk system’)�
T
Dismantle and rinse the dual spout (see
chapter 7 ‘Maintenance – Dismantling
and rinsing the dual spout’)�
The milk and milk foam
temperature is set too
high�
T
Set a lower milk and milk foam
temperature for the product�
With speciality coffees
with a finer grinder
setting, the coffee only
flows in drips�
The coffee has been
ground too finely and is
blocking the system�
T
If possible, set the consistency of grind
for the speciality coffee 1–2 levels coarser
(see chapter 4 ‘Preparation – Adjusting
the product settings’)�
Coffee only comes out
in drips when it is being
prepared�
The coffee has been
ground too finely and is
blocking the system�
T
Use more coarsely ground coffee (see
chapter 4 ‘Preparation – Ground coffee’)�
The water hardness may
not have been correctly
set�
T
Perform descaling (see chapter 7
‘Maintenance – Descaling the machine ’)�
There is dry ground
coffee behind the coffee
grounds container�
The beans used are
resulting in an above-
average volume of
ground coffee�
T
Reduce the coffee strength or choose a
finer grinder setting�
‘Fill water tank’ is not
displayed although the
water tank is empty�
The water tank float is
trapped�
T
Descale the water tank (see chapter 7
‘Maintenance – Descaling the water
tank’)�
Grinder is making a very
loud noise�
There are foreign objects
in the grinder�
T
Contact customer support in your
country (see chapter 13 ‘JURA contact
details/ Legal information’)�
‘Error2’ or ‘Error5’ is
displayed�
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons�
T
Warm the machine at room tempera-
ture�
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