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OCCURRENCE
Before You Call
Solutions To Common Problems
POSSIBLE CAUSE/SOLUTION
Self-cleaning cycle does
not work.
Make sure the oven door is closed.
Controls not set properly. Follow instructions.
Self-cleaning cycle was interrupted. Stop time must be set 2-4 hours past the start time.
Follow steps under "Stopping or Interrupting a Self-Cleaning Cycle" in the Use & care
Guide.
Soil not completely Failure to hand clean oven frame and door liner outside the oven door gasket before
removed after self- starting the self-clean cycle. Hand clean burned on residue with a stiff nylon brush and
cleaning cycle is water or a nylon scrubber. Do not clean the oven door gasket or it will be damaged.
completed.
Flames inside oven or Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie
smoke from vent. spillovers or for large amounts of grease on bottom of oven. Wipe up excessive spillovers.
Surface burners do not Surface Control knob has not been completely turned to LITE. Push in and turn the
light Surface Control knob to LITE until burner ignites and then turn control to desired flame
size.
Surface burner flame
burns half way around
Surface burner flame is
orange
Scratches or abrasion on
cooktop surface (Ceramic-
Glass Cooktop)
Metalmarks (Ceramic-
Glass Cooktop)
Brown streaks or specks
on ceramic glass cooktop
surface (Ceramic-Glass
Cooktop)
Areas of discoloration with
metallic sheen (Ceramic-
Glass Cooktop)
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or needle
to clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged
securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See
Setting Surface Controls in this Use & Care Guide.
Burner ports or slots are clogged. With the burner off, clean ports and slots with a small-
gauge wire or needle.
Moisture is present after cleaning. To avoid this occurrence dry the burners thoroughly
following instructions under General Care & Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Coarse particles such as salt or sand between cooktop and utensil can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use ceramic-glass cooktop cleaning cream to remove the marks. See
"Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Ceramic
Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See "Ceramic Glass Cooktop Cleaning &
Maintenance" section under General Care & Cleaning.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
cream. To avoid this occurrence use cookware with clean, dry bottoms.
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