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Other Information
If the TV seems to have a problem, first try this list of possible problems and solutions, If none of these troubleshooting tips
apply, visit "www.samsung.com," then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
Poor picture First of all, please perform the Picture Test and confirm that your TV is properly displaying the test image.
(go te MENU _ Support, Self Diagnosis, Picture Test) (p. 24)
Ifthe test image is properly displayed, the poor picture may be caused by the source or signal.
The TV image does not look as good as it • Ifyou have an analog cabb/sate,ite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (highdefinition) picture quality.
• Cabb/Satellite subscribers: Try HD stations from the channel lineup.
• Antenna connection: Try HD stations after performing Auto program.
Many HD channeb are upscabd from SD(Standard Definition) contents.
• Adjust tile Cabb/Sat box video output resolution to 1080i or 720p.
The picture is distorted: macroblock error, • Compression of video contents may cause picture distortion, especially in fast moving pictures such
small block, dots. pixelization, as sports and action movies.
• Low signal level can cause picture distortion. Ttlis is not a TV problem.
Color is wrong or missing. • Ifyou're using Component connection, make sure the component cables are connected to tile
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness. • Adjust the Picture options in the TV menu (go to Picture mode / Color / Brightness / Sharpness)
(p. 16)
• Adjust Energy Saving option in the TV menu (go to MENU - Picture- Eco Solution - Energy
Saving) (p. 16)
• Try resetting the picture to view tlqedefault picture settings (go to MENU _ Picture - Picture Reset)
(p. f 8)
There is a dotted line on tile edge of tile • If the picture size is set to Screen Fit, change it to 16:9 (p. 17).
screen. • Change cable/satellite box resolution.
The picture is black and white. • If you are using an AV composite input, connect the video cable (yellow)to the Green jack of
component input 1 on the TV.
Wtlen changing channels, the picture • If connected to a cable box. pleasetry to reset it. (reconnect the AC cord and wait until the cable box
freezes or is distorted or delayed, reboots. It may take up to 20 minutes)
• Set the output resolution of the cable box to 1080i or 720p.
Sound Problem Eirst 0I all, Please perform the Sound Test to Confirm that your TV audi0 is Properly oPerating.
(go to MENU _ Supporl, Self Diagnosis - Sound Test) (p. 24)
Ifthe audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too low • Please check the volume of the device (Cable/Sat Box, DVD. Blu_rayetc) connected to your T_
at maximum volume.
The picture is good but there is no sound.
The speakers are making an inappropriate
noise.
• Set the Speaker Select option to "iV Speaker in the Sound menu. (p. 19).
• Ifyou are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the T_
• Ifyou are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your TV).
• Ifyou are using a DVI to HDMI cable, a separate audio cable is required.
• Ifyour TV has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
• Check cable connections. Make sure a video cable is not connected to an audio input.
• For antenna or Cable connections, check the signal strength. Low signal level maycause sound
distortion.
• Perform the Sound Test as explained above.
6 English
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