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Fault Finding
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This section provides a reference to the more common problems
that may occur during the operation of your oven. This fault finding
guide is intended to help you correct and accurately diagnose
problems with your oven.
When fault finding a problem, always use a process of elimination
starting with the simplest solution and working through to the most
complex. Never overlook the obvious.
You may encounter a problem not covered in this section, please
contact your service provider who will require the following
information:-
• The Model and Serial Number of the oven, can be found on
the Technical Data Plate located on the front right hand side
panel of the oven.
Oven does not operate.
Mains isolating switch, circuit breaker or
fuses are 'Off' at the power board.
Overtemp tripped (No lights, no power
light).
Overtemp faulty.
Digital Controller faulty
Turn 'On'.
Call for service.
Call for service.
Call for service.
Oven Controller operates but:-
No gas supply to oven.
Digital Controller faulty
Door not closed fully (display shows ‘dor’).
Door Switch faulty (display shows ‘dor’).
Check gas supply.
Refer to ‘Digital Controller Fault Codes’. Call for
service.
Close door. (Refer ‘Door does not close fully’).
Call for service.
Oven heats up but fan does not operate.
Fan motor faulty.
Fan or fan motor obstructed.
Call for service.
Call for service.
Oven does not Steam.
Injector Nozzle blocked.
Water Solenoid faulty.
Controller faulty.
Call for service.
Call for service.
Call for service.
Door does not close fully.
Tray in way of door.
Door mis-aligned.
Door seal obstruction.
Correctly position tray in rack.
Re-align door.
Correctly install door seal. (Refer to the
‘Cleaning’ Section).
Oven light not illuminating. Blown bulb. Replace bulb.
Uneven cooking.
Too high a temperature selected.
Oven or racks not level.
Insufficient air space around trays or
baking tins.
Oven overloaded with too much product.
Opening oven door un-necessarily.
Oven door seal damaged or faulty.
Oven vent restricted.
Select a lower temperature.
Check oven racks and level.
Ensure oven racks are spaced to allow air flow
around baking on all shelves.
Re-load oven.
Ensure oven door remains closed during the
baking process.
Check seals and replace if damaged.
Ensure oven vent not blocked or shrouded.
‘Err 001’ on display.
‘Err 003’ on display.
‘Err IGn’ on display.
Oven Probe failure.
Burner Box thermal overload switch
tripped.
Insufficient gas supply.
Room draughts affecting burner.
Ignition circuit fault.
Call for service.
Call for service.
Check gas supply.
Remedy draught problem.
Call for service.
‘CP’ flashing on Lower Display, alarm
sounding, oven program paused.
Core Probe not connected to control panel,
and program requires its use.
Core Probe Faulty.
Connect Core Probe to control panel.
Replace Core Probe.
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