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7
TROUBLESHOOTING
Problem: Ice cream is not ready in recommended time.
Solution:
• Check the ice cream base consistency as it is churning. If it is thick and cold, more churning might be
necessary to get to the right consistency for dispensing.
• Should the correct consistency still not be achieved, it could be attributed to the temperature of the
ice cream bowl. It is important for the freezer to be at 0°F and for the freezer bowl to be in the freezer for
24 hours before using.
• Ice cream base ingredients may not have been cold enough. Be sure to fully chill ice cream base prior to
making ice cream for best results.
• Be sure to have your ice cream maker all set up with dispensing assembly in place and paddle attached to lid
before removing ice cream bowl from the freezer.
Problem:
Ice cream is not dispensing.
Solution:
• Correct consistency is key to dispensing. Begin checking consistency at least 5 minutes before specified
finish time.
• Once ice cream gets too thick, it will not be able to be dispensed. Should this happen, simply scoop ice cream
right from the ice cream bowl.
• When checking to see if consistency is correct for dispensing, test by dispensing once base starts getting thick.
If base is too soft or liquid, simply pour it back into the mix.
•
Once ice cream does get to correct consistency, continue to dispense cups or cones until ice cream is
completely dispensed.
Problem:
Motor stalls.
Solution:
• Ice cream may be too thick.
• Turn off ice cream maker. Freezer bowl will need to be emptied, washed and refrozen before starting
the process again.
Problem:
Mix-ins are not dispensing.
Solution:
• Check topping chute to make sure that mix-ins are not stuck.
• Be sure that the topping dispenser is completely dry before adding any toppings. If wet, toppings can melt and
stick together.
• Be sure that the mix-in chute is also thoroughly dry.
• Mix-ins may be too large. Use the mix-in gauge to determine the correct size for mix-ins.
Problem:
Ice cream paddle is not turning.
Solution:
• Check to make sure there is no ice in the freezer bowl.
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