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Help
Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and
check the latest support material available for your Blackmagic Ultimatte or Smart Remote 4.
Blackmagic Design online support pages
The latest manual, software and support notes can be found at the Blackmagic Design support
center at
www.blackmagicdesign.com/support.
Contacting Blackmagic Design support
If you can’t find the help you need in our support material, please use the ‘Send us an email’
button on the support page to email a support request. Alternatively, click on the ‘Find your
local support team’ button on the support page and call your nearest Blackmagic Design
support office.
Checking the version currently installed
To check which version of Blackmagic Ultimatte Setup software is installed on your computer,
launch Blackmagic Ultimatte Setup and click on the ‘about’ tab. The software version number
will be displayed in the ‘software information’ section.
How to get the latest updates
After checking the version of Blackmagic Ultimatte Setup software installed on your computer,
please visit the Blackmagic Design support center at
www.blackmagicdesign.com/support to
check for the latest updates. While it is usually a good idea to run the latest updates, it is a wise
practice to avoid updating any software if you are in the middle of an important project.
100Help
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