Loading ...
Loading ...
Loading ...
11
When connecting to the
PC (HDMI), no signal is
detected.
• Turn the TV off/on using the remote control.
• Reconnect the HDMI cable.
• Restart the PC with the TV on.
Abnormal Display • If the product feels cold to the touch, there may be a small “flicker” when it is turned on. This is normal, there is
nothing wrong with product.
• This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or brightly
coloured dots (white, red, blue or green) at a size of 1 ppm on the panel. This does not indicate a malfunction and
does not affect the performance and reliability of the product. This phenomenon also occurs in third-party products
and is not subject to exchange or refund.
• You may find different brightness and colour of the panel depending on your viewing position(left/right/top/
down).
This phenomenon occurs due to the characteristic of the panel.
It is not related with the product performance, and it is not malfunction.
Generated Sound • “Cracking” noise: A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal
contraction due to temperature and humidity. This noise is common for products where thermal deformation is
required.
• Electrical circuit humming/panel buzzing: A low level noise is generated from a high-speed switching circuit, which
supplies a large amount of current to operate a product. It varies depending on the product. This generated sound
does not affect the performance and reliability of the product.
The TV stays on or does not
turn on automatically in
Line View.
• The motion sensor is located on the lower centre of the TV. If there is any foreign substance on the outside of the
sensor, the sensor may not work.
• If the brightness of the TV viewing environment is too bright or too dark, the motion sensor may not operate
properly.
• If there are obstacles in front of the TV, the performance of the motion sensor may be affected.
• It can operate by recognising the unintended lighting environment around the TV or the movement of objects
(LEDs/pet dogs/robot vacuum cleaners, etc.).
• The sensor performance can be increased or decreased by adjusting the motion sensor sensitivity in →
→ [General] → [System] → [Additional Settings] → [Motion Sensor Sensitivity].
There is lint, thread, or
bunching of threads on the
front cover.
• In the case of having Kvadrat fabric on the front cover, there may be threads, lint, or bunching of threads due to the
nature of the wool material and its natural design. This is an inherent characteristic of natural wool fabrics and is
not a product fault. Please note that this is not a valid reason for an exchange or a refund.
• Make sure to wring any excess water or cleaner from the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.
Loading ...
Loading ...
Loading ...