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06
Clear any obstructions that are between the neon rope
lights and your smartphone
Do not skip the Wi-Fi connecting steps in the app.
5GHz network is not supported. Please set the router to
2.4GHz and then reset it.
Connect your phone to Wi-Fi and check whether the
network works well.
Make sure you have entered the correct Wi-Fi name and
password.
Change your Wi-Fi password to a brief one. 8 numbers and
letters are suggested.
Connect hotspot in your phone to the neon rope lights and
check whether the router works with the neon rope lights.
❺
Cannot connect to Wi-Fi.
❹
Cannot sync the neon rope lights to the beat of my music.
Move the control box closer to the music source.
Clean the mic on the control box then try again.
❸
The neon rope lights does not display the full selected
color/Some LED beads do not light up.
Please contact the Govee support team for rapid product
replacement.
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