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11
Product FAQs
Why is the QR code not being scanned by my baby monitor?
•
The status LED must be flashing red to be in pairing mode. Ensure that
there are no bright lights near the monitor’s lens or your mobile phone’s
display and that your mobile device’s brightness is set to high.
Position the QR shown on your mobile device’s display towards the baby
monitor’s lens and move device back and forward until recognized by the
baby monitor. You should hear a chime and the LED status light will begin
to flash blue.
Can I pair my monitor with more than one account?
•
Sharing access to your baby monitor with other caregivers is easy. Access
the monitor settings screen, select “sharing & users” then tap “add a new
user” and complete the information.
•
To pair the device with a new account, you must factory reset the device by
holding the reset button on the back of the monitor for 10 seconds.
Why is Night vision blurry or too bright?
•
Avoid positioning the baby monitor within 3’ (1m) of a wall, large
obstructions or bright windows. These surfaces may encourage light from
the IR LEDs to reflect into the lens.
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