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Error codes Error message Solution
31.60, 31.61, 31.62, 31.63 Reinstall missing or
unresponsive [color]
photoconductor.
1 Open the front door.
2 Unlock, and then remove the waste
toner transfer unit.
Note: To avoid spilling the toner, place
the unit in an upright position.
3 Unlock, and then remove the
photoconductor unit.
4 Insert the photoconductor unit, and
then lock it in place.
5 Insert the waste toner transfer unit, and
then lock it in place.
6 Close the front door.
32.40, 31.41, 31.42, 31.43 Replace unsupported [color]
cartridge.
See
“Replacing a toner cartridge” on
page 304.
32.60, 32.61, 32.62, 32.63 Replace unsupported [color]
photoconductor.
See
“Replacing a photoconductor unit” on
page 309.
34.00 Paper too short. Set the paper size setting to match the
paper loaded in the tray. From the home
screen, touch Settings > Paper > Tray >
Configuration > Paper Size/Type.
34.10, 34.20, 34.30, 34.40,
34.50
Check [source], adjust guides
and orientation.
Pull out the indicated tray, and then make
sure that the paper is loaded correctly. For
more information, see
“Loading paper and
specialty media” on page 61.
34.90 Check multipurpose feeder,
adjust guides and orientation.
Make sure that the paper is loaded
correctly. For more information, see
“Loading the multipurpose feeder” on
page 75.
37.10 Insufficient memory to collate
job.
Try either of the following:
• Tou ch Continue to print the part of the
job that is stored and to begin collating
the rest of the print job.
• Cancel the current print job.
37.30 Insufficient memory, some held
jobs were deleted.
Tou ch Continue to clear the message and
continue printing.
38.10 Memory full. Try one or more of the following:
• Tou ch Continue to clear the message
and continue printing.
• Cancel the current print job.
• Install more printer memory.
• Reduce the number of pages in the print
job.
Troubleshoot a problem 425
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