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44 (800) 449-8691
Troubleshooting
Check these helpful tips for any problems with your oven. If additional help or service is needed, please call
customer service at (800) 449-8691. You will need to have the model and serial numbers for your appliance ready
before you contact them. See Product Information on page 4 for information on nding these numbers.
Problem Possible Cause Solution
Burner will not ignite and there is no
“clicking” sound
• No electrical power to the appliance. • Plug into a properly grounded three-
prong electrical outlet.
• Check and reset the circuit breaker for
the appliance.
Burner will not ignite and there is a
“clicking” sound, but no spark
• Gas is not turned on.
• Clogged burner ports.
• Turn on the gas supply.
• Use a push pin or safety pin to clear the
ports.
Burner will not ignite and there is a
“clicking” sound and a spark
• Gas is not turned on. • Turn on the gas supply.
Burner ignites but the “clicking” sound
does not stop
• Burners are wet.
• Electric plug is not in grounded outlet.
• Let burners dry and try again.
• Check the outlet polarity.
• Plug the appliance into a grounded
three-prong electrical outlet.
Burner does not fully ignite
• Partial gas supply.
• Clogged burner ports.
• Make sure the gas supply is fully on.
• Use a push pin or safety pin to clear the
ports.
Burner ame oats
• For LP users—the propane supply is low. • Fill the propane tank.
Oven is on, but is not heating
• No electrical power to the appliance. • Check and reset the circuit breaker for
the appliance.
Oven light is not on
• No electrical power to the appliance.
• Oven light bulb is burned out.
• Check and reset the circuit breaker for
the wall outlet used for the appliance.
Convection fan is making noise
• Mounting screws on the fan cover are
loose.
• Tighten screws.
Convection fan does not turn
• No electrical power to the appliance. • Conrm oven door is shut. Fan will not
operate when the oven door is open.
• Check and reset the circuit breaker for
the appliance.
Fan behind the control panel is running
when the oven is turned off
• Oven has not cooled to 200° F (93° C)
or lower.
• Let the oven cool down.
Touchscreen is not lit
• No electrical power to the appliance.
• Sabbath mode is on.
• Clock is turned off.
• Check and reset the breaker/fuse.
• Cancel Sabbath mode.
• Check whether the clock is turned off.
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