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Toner fog or background shading appears on the page
Try one or more of the following:
MAKE SURE THE IMAGING KITS ARE NOT WORN OR DEFECTIVE
Replace the imaging kits.
Note: The printer has two types of imaging kits: a black‑and‑color imaging kit, and a black imaging kit. The
black‑and‑color imaging kit has cyan, magenta, yellow, and black developer units. The black imaging kit has a black
developer unit only.
MAKE SURE THERE IS NO TONER IN THE PAPER PATH
Clean any visible toner from the paper path. If the problem persists, then contact customer support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel, check the Paper Type setting from the Paper menu.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the
tray.
Troubleshooting 266
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