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3 Choose a lower value for the Toner Darkness, Brightness, and Contrast settings.
LOAD PAPER FROM A FRESH PACKAGE
The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it.
AVOID TEXTURED PAPER WITH ROUGH FINISHES
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray or feeder:
• From the printer control panel Paper menu, check the Paper Type setting.
• For Windows users, check this setting from Print Properties.
• For Macintosh users, check this setting from the Print dialog.
MAKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE
Replace the defective toner cartridge.
Solid color or black pages appear on prints
MAKE SURE THE TONER OR PRINT CARTRIDGES ARE INSTALLED CORRECTLY, ARE NOT DEFECTIVE AND NOT LOW
ON
TONER
• Remove and reinstall the toner or print cartridges.
• Make sure the toner is distributed evenly within the toner or print cartridge:
1 Remove the toner or print cartridge.
2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3 Reinsert the toner or print cartridge.
Note: If print quality does not improve, replace the toner or print cartridge. For more information, see
“Replacing a toner cartridge” on page 209.
• If the problem continues, the printer may need to be serviced. For more information, contact customer support.
Troubleshooting 265
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