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16 | ENGLISH
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Unit fails to heat up. Heating
Indicator Light DOES illuminate.
Unit is not plugged in. Plug power cord into electrical outlet.
The Power Button is pressed Off.
Make sure the Power Button is pressed to
turn the unit On, and Power Indicator Light
is illuminated.
Household circuit breaker /
ground fault interrupter has
tripped or blown a fuse.
Reset circuit breaker / ground fault
interrupter, or replace fuse. If you need
assistance, contact a licensedelectrician.
Unit is damaged or otherwise in
need of repair.
Immediately cease usage and
unplug. Contact Consumer
Service for further assistance.
Unit heats up, but fails to steam.
Power Indicator Light
doesilluminate.
(NOTE: Always allow proper time
for unit to heat up and begin
producing steam.)
Water Tank is empty. Refer to Filling Water Tank
procedure.
Mineral build-up in unit. Refer to Mineral Build-up section for
cleaning procedure.
Weighted brass ball connected to
end of water tube inside Water
Tank has come loose.
If brass ball has become disconnected
contact Consumer Service for further
assistance.
Steam output is weak or intermit-
tent.
The LCD Display Control is set to
“LOW” or steam setting Level 1.
Increasing the steam setting by pressing the
"+" button will result in a stronger (and wet-
ter) ow of steam.
Mineral build-up in unit. Refer to Mineral Build-up section for
cleaning procedure.
Excess water in steam ow. The LCD Display Control is set to
“HIGH” or steam setting Level 7.
At "HIGH” or steam setting Level 7, some
amount of water may be released along with
the steam. Decreasing the steam setting by
pressing the "-" button will reduce this water
spotting.
Rattling sound is heard coming
from Water Tank.
Sound is being caused by
weighted brass ball connected to
end of water tube inside Tank.
The weighted brass ball is an
intentional design that helps the
unit more efciently utilize all
water inside of Water Tank.
If brass ball has become disconnected
contact Consumer Service for further
assistance.
Floor surfaces appear cloudy or
streaky after steaming.
Microber Pad is dirty. Replace Microber Pad with a cleanone.
Hard water residue on oor. Switch to distilled or de-mineralized
water.
Steam coming through Pressure
Relief Valve on back of unit.
Mineral build-up in unit. Refer to Mineral Build-up section for
cleaning procedure.
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