Genie 37281X User Manual

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Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.

Need help or have questions? DO NOT RETURN to the store.

PROBLEM: WHAT TO DO:

Opener does NOT

operate when wall

control is pressed.

t5VSO4VSF-PDL0''4FFQBHF

t$IFDLQPXFSTPVSDF

– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.

– If not, check fuse or circuit breaker.

t*GQPXFSJT0,

– Check connections at powerhead terminals and at wall console.

t$IFDLGPSSFWFSTFECSPLFOPSDVUXJSFT4UBQMFTDBODVUJOTVMBUJPOBOETIPSUXJSFT3FQBJSPSSFQMBDF

Opener runs, but

door does not

move.

t.BLFTVSFDBSSJBHFJTFOHBHFEXJUIDIBJOCFMUTDSFX3FGFSUPJOTUBMMBUJPOQPTUFSPSEPXOMPBEQPTUFSGSPN

www.geniecompany.com

t$IFDLUPNBLFTVSFDIBJOCFMUJTOPUCSPLFOPSPòJUTQVMMFZ

Opener works from

wall control, but

NOT from remote.

t$IFDLBMMSFNPUFT

t3FQMBDFSFNPUFCBUUFSZ4FFQBHF

t1SPHSBNSFNPUFTUPQPXFSIFBE4FFQBHF

Remote has less

than 25 feet

operating range or

no operation.

t3FMPDBUFSFNPUFJOTJEFDBSBOEPSQPJOUSFNPUFBUHBSBHFEPPS

t3FQMBDFCBUUFSZ4FFQBHF

t3FQPTJUJPOEPPSPQFOFSBOUFOOB

t&MJNJOBUFQPTTJCMFDPNQFUJOHTJHOBMTSBEJPFUD

t-&%CVMCTNBZCFJOUFSGFSJOHXJUISFNPUFTJHOBM4FFQBHF

Door starts down,

then STOPS and

goes back up.

Safe-T-Beam

System malfunction.

t*GB/&8JOTUBMMBUJPODIFDL%PPS"SNQPTJUJPO3FGFSUP*OTUBMMBUJPOQPTUFSPSEPXOMPBEQPTUFS

from www.geniecompany.com.

t*G/&8*OTUBMMBUJPONBLFTVSF0/-:UIF4BGF5#FBNT¥UIBUDBNFXJUIUIJTPQFOFSBSFJOTUBMMFE

t$IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT"EKVTUMJNJUTBTOFFEFE

t$IFDLJG4BGF5#FBN¥SFE-&%JTøBTIJOH4FFQBHF4BGF5#FBN¥TZTUFNDIFDL

t$IFDL4BGF5#FBN¥TZTUFNGPSCFBNPCTUSVDUJPOPSNJTBMJHONFOUPGMFOTFT4FFQBHF4BGF5#FBN¥TZTUFN

t$IFDLHBSBHFEPPSGPSCJOEJOH

t*GBOPQFSBUJPOBMQSPCMFNFYJTUTBOEPQFOFSXJMMOPUDMPTFUIFPQFOFSDBOCFGPSDFEUPDMPTFBTGPMMPXT1SFTT

and hold the wall control button until door is completely closed.

t$IFDLGPSJOUFSGFSFODFGSPNBEKBDFOU4BGF5#FBN¥VOJUT4FFQBHF

t$POUBDU(FOJFBU(&/*&

Door starts down,

then STOPS before

it is closed.

OR Door will only

open.

t$IFDL4BGF5#FBN¥XJSFDPOOFDUJPOBUQPXFSIFBEBOEBU45#T4FFQBHF4BGF5#FBN¥TZTUFNDIFDL

t$IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT"EKVTUMJNJUTBTOFFEFE

t$IFDL$0/5"$53&7&34&4FFQBHF

t$IFDLHBSBHFEPPSGPSCJOEJOH4FFNBJOUFOBODFBOEBEKVTUNFOU1BHF

t$IFDLDMPTJOHi'03$&wDPOUSPM4FFQBHFPS'PSDFTFUUJOHT1BHF

Door starts up, but

STOPS before it is

completely open.

t$IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT"EKVTUMJNJUTBTOFFEFE

t#FTVSFEPPSPQFOFSTQSJOHTBSFJOHPPESFQBJSQSPQFSMZMVCSJDBUFEBOECBMBODFE1BHF

t$IFDLDMPTJOHPQFOJOHi'03$&wDPOUSPM4FFQBHFPS'PSDFTFUUJOHT1BHF

t*GZPVTVTQFDUBQSPCMFNXJUIUIFHBSBHFEPPSIBSEXBSFPSTQSJOHTWJTJUXXXHFOJFDPNQBOZDPN

and use the “dealer locater” to hire a local door service professional.

NEVER try to repair door hardware or springs yourself.

Door will only run

closed.

t5VSO4VSF-PDL0''4FFQBHF

t$IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT

t$IFDLEPPSCBMBODFDPOEJUJPOBOEEPPSTQSJOH1BHF

t$IFDLPQFOJOHi'03$&wDPOUSPM4FFQBHFPS'PSDFTFUUJOHT1BHF

t*GZPVTVTQFDUBQSPCMFNXJUIUIFHBSBHFEPPSIBSEXBSFPSTQSJOHTWJTJUXXXHFOJFDPNQBOZDPN

and use the “dealer locater” to hire a local door service professional.

NEVER try to repair door hardware or springs yourself.

Door opener starts

for no reason.

t#VUUPOTUVDLPOXBMMDPOUSPMPSSFNPUF

t8BTSFNPUFMPTUPSTUPMFO &SBTFBMMSFNPUFTGSPNQPXFSIFBENFNPSZBOEQSPHSBNOFXSFNPUFT4FFQBHF

Noisy operation.

t#FTVSFBMMEPPSGBTUFOFSTBSFUJHIU1BHF

t#FTVSFHBSBHFEPPSJTJOHPPESFQBJSQSPQFSMZMVCSJDBUFEBOECBMBODFE1BHF

t#FTVSFPQFOFSJTJOHPPESFQBJS

Door opener runs

slow.

t$IFDLPQFSBUJOHDPOEJUJPOPGEPPS%PPSNBZOFFEQSPGFTTJPOBMSFQBJSBEKVTUNFOU

TROUBLESHOOTING

Use the guide below along with the self diagnostic powerhead LEDs to help

troubleshoot any problems.

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Genie 37281X SilentMax 1000 Garage Door Opener Ultra-Quiet Belt Drive Includes two 3-Button Pre-Programmed Remotes, Wall Console, Wireless Keypad, Safe T-Beams Model 3042-TKH, 140V DC Motor

User Manual - Page 23