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Samsung QN55QN85BAPXPA User Manual
Page 6
Samsung QN55QN85BAPXPA 55" Neo QLED 4K QN85B
E-MANUAL - Page 6
For QN55QN85BAPXPA.
PDF File Manual
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Contents
Guide
Connections
Connection Guide
Connecting An Antenna
Connecting To The Network
Establishing A Wired Network Connection
Establishing A Wireless Network Connection
Checking The Network Connection Status
Resetting Your Network
Turning On The TV With A Mobile Device
Connecting An IP Control Device To The TV
Allowing To Connect A Wireless Network
Allowing To Connect The WiFi Direct
Changing The Name Of The TV
Displaying Your Mobile Device Screen On The TV
Using Screen Sharing(Smart View)
Using Apple AirPlay
Using Screen Sharing(Tap View)
Enabling Tap View
Connection Cables For External Devices
Switching Between External Devices Connected To The TV
Editing The Name And Icon Of An External Device
Using Additional Functions
Connection Notes
Connection Notes For HDMI
Connection Notes For Audio Devices
Connection Notes For Computers
Connection Notes For Mobile Devices
Connection Notes For Portrait Mode
Remote Control And Peripherals
About The Samsung Smart Remote (QLED TV / The Frame(43inch Or Larger Models) / The Serif / OLED TV)
About The Samsung Smart Remote (The Frame (32LS03B Model)/BU8 Series)
About The Samsung Smart Remote (The Sero)
Connecting The Samsung Smart Remote To The TV
Controlling External Devices With A Samsung Remote ControlUsing The Universal Remote
Learn How To Use Samsung Smart Remote
Using Anynet+ (HDMICEC)
Connecting An External Device Through Anynet+ And Using Their Menus
Read Before Connecting An Anynet+ (HDMICEC) Device
Controlling The TV With A Keyboard, Mouse, Or Gamepad
Connecting A USB Keyboard, Mouse, Or Gamepad
Connecting A Bluetooth Keyboard, Mouse, Or Gamepad
Using The Keyboard And Mouse
Using The Gamepad
Using The Controller
Setting Up The Input Devices
Entering Text Using The OnScreen Virtual Keyboard
Entering Text Using The Remote Control's Microphone And The Onscreen Virtual Keyboard
Smart Features
Using Smart Hub
Displaying The Home Screen
Launching Smart Hub Automatically
Launching The Last Used App Automatically
Automatic Mirroring From Multi View
Automatic Casting In Multi View
Launching Multi View Automatically When Rotating
Testing Smart Hub Connections
Resetting Smart Hub
Using Ambient Mode
Entering The TV Viewing Screen From Ambient Mode
Using Art Mode
About The Art Home Screen
Import Images From USB Memory
Using Art Mode With The SmartThings App
Precautions When Using Art Mode
Using Samsung Gaming Hub
About The Media Home Screen
About The Menu Home Screen
Using A Samsung Account
Signing In To A Samsung Account
Creating A New Account
Managing Your Samsung Account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection To Screen
Connecting A Remote PC
Playing Multimedia Content On A Remote PC
Using Samsung DeX
Using Microsoft 365
Adding The Web Service
Using Web Service
Using The Apps Service
Installing An App
Launching An App
Managing Installed Apps
Using The EManual
Launching The EManual
Using The Buttons In The EManual
Using The Internet
Using SmartThings
Registering Peripheral Devices Of The TV
Registering A TV / Smart Appliance / IoT Device From The Mobile App
Controlling The TV From The Mobile App
SmartThings Screen Layout
List Of Devices Compatible With The TV
Using The SmartThings Hub Function
Playing Pictures/video/music
Playing Multimedia Content On A PC Or Mobile Device
Playing Multimedia Content On A USB Device
Listening To Your Mobile Device Sound Through The TV Speaker Using Sound Mirroring
Buttons And Functions Available While Playing Multimedia Content
Using Multi View
Using Bixby
Starting Bixby With Voice
Starting Bixby Using Buttons On The Samsung Smart Remote
Learning About The Explore Bixby Screen
Read Before Using Bixby
Provisions For Using Bixby
Using The Game Bar
Starting The Game Bar
Learning About The Game Bar
Using FreeSync
Setting The Super Ultra Wide Game View
Changing The Super Ultra Wide Screen Position
Configuring 144 Hz Game Settings
Troubleshooting Of The Game Screen And Audio Problems
TV Viewing And Recording
Using The Guide
About The Guide Screen
Using Additional Features From The Guide
Recording Programs
The Instant And Timer Recording Options From The Guide
Recording While Watching A Broadcast
Using The Recording Schedule Management Screen
Setting Up Schedule Viewing
Using The Schedule Viewing Options From The Guide Screen
Using The Schedule Viewing Options While Watching A Program
Using The Viewing Schedule Management Screen
Using Timeshift
Buttons And Functions Available While Recording A Program Or Timeshift
Using The Channel List
Accessing The Channel List
Using The Functions On The Channel List Screen
Using The Channel Edit Function
Accessing The Channel Edit Screen
Using The Channel Edit Functions
Using A Personal Favorites List
Creating A Favorites List
TVViewing Support Functions
Scanning For Available Channels
Using Program Rating Lock
Watching Blocked / Restricted Programs
Restricting Viewing To Specific Channels
Configuring Advanced Broadcasting Settings
Scanning All Digital Channels
Tuning Broadcast Signals Manually
Tuning Digital Channels
Tuning Analog Channels
Finetuning Analog Broadcasts
Transferring Channel List
Choosing An Appropriate Video Input Color
Setting Satellite System
Configuring Advanced Broadcasting Audio Settings
Setting The Functions For The Service Provider
Viewing Broadcast Service Provider Info
Showing TVkey Interface Menu
Checking Digital Channel Signal Info And Strength
Picture And Sound
Using Intelligent Mode
Adjusting The Picture Quality
Choosing A Picture Mode
Configuring Advanced Picture Settings
Changing The Picture Size And Position
Changing The Picture Size Settings
Setting The Viewing Environment For External Devices
Playing Games On An Optimized Screen
Setting The Game Mode Details
Using Input Signal Plus
Using HDMI Black Level
Configuring A Sound Mode And Expert Settings
Choosing A Sound Mode
Configuring Advanced Sound Settings
Using The Sound Support Functions
Selecting Speakers
Listening To The TV Through Bluetooth Devices
Listening To The TV Through A Samsung Audio Device That Supports The WiFi Function
System And Support
Using The Time Functions And The Timers
Setting The Clock Automatically
Adjusting The Clock For Time Zone
Changing The Current Time
Setting The Clock Manually
Using The Sleep Timer
Turning Off The TV Using The Off Timer
Using The Power And Energy Saving Functions
Reducing The Energy Consumption Of The TV
Using The Panel Care Functions
Setting The Panel Care
Updating The TV's Software
Updating Through The Network
Updating Through A USB Device
Updating The TV Automatically
Updating Through The Mobile Network
Using The Parental Settings Function
Audio And Video Functions For The Visually Or Hearing Impaired
Running The Accessibility Functions
Running Accessibility Shortcuts
Enabling Voice Guides For The Visually Impaired
Changing The Volume, Speed, And Pitch, And The TV Background Volume Of The Voice Guide
Audio Description
The TV Screen Is Turned Off But Audio Continues
Enlarge The Screen
White Text On Black Background (high Contrast)
Setting The Screen To Black And White
Inverting The Screen Color
Enlarging The Font (for The Visually Impaired)
Learning About The Remote Control (for The Visually Impaired)
Learning About The TV Menu
Showing Captions
Selecting The Caption Language
Listening To The TV Through Bluetooth Devices (for The Hearing Impaired)
Enlarging The Sign Language Screen For The Hearing Impaired
Configure Sign Language Guide Options
Configuring The Repeat Settings For Remote Control Buttons
App For The Visually Impaired (SeeColors App)
Using Voice Assistants On The TV
Select The Voice Assistant
Using Other Functions
Changing The Menu Language
Setting Up A Password
Enabling The AV Color System
Selecting Usage Or Retail Mode
Managing External Devices
Using AirPlay
Restoring The TV To The Factory Settings
Running Data Service Automatically
Precautions And Notes
Before Using The Recording And Timeshift Functions
Before Using The Recording And Schedule Recording Functions
Before Using The Timeshift Function
Read Before Using Apps
Read Before Using The Internet Function
Read Before Setting Up A Wireless Network Connection
Precautions For Wireless Network
Wireless Security Protocols
Read Before Playing Photo, Video, Or Music Files
Limitations To The Use Of Photo, Video, And Music Files
Supported Subtitles
Subtitle Formats
Video Formats With Subtitles
Supported Image Formats And Resolutions
Supported Music Formats And Codecs
Supported Video Codecs (QLED TV/The Frame(43inch Or Larger Models)/The Serif/The Sero/OLED TV)
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (Q6*B Series)
Supported Video Codecs (BU8 Series)
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (The Frame (32LS03B Model))
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (QN7**B Series)
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (QN8**B Series Or Higher)
Other Restrictions
Video Decoders
Audio Decoders
Read After Installing The TV
Picture Sizes And Input Signals
Installing An Antitheft Lock
Supported Resolutions For UHD Input Signals
If Input Signal Plus Is Set To Off
If Input Signal Plus Is Set To On
Resolutions For Input Signals Supported By 8K Models (QN7**B Series Or Higher)
If Input Signal Plus Is Set To Off
If Input Signal Plus Is Set To On
Supported Resolutions For FreeSync (VRR)
Read Before Connecting A Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA861
Supported Resolutions For Video Signals
CTA861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions On Using Bluetooth
Licenses
Troubleshooting
Picture Issues
The Screen Is Flashing Or Has Become Dark
The Picture Is Not Bright, Or The Picture Colors Do Not Look Clear
The Picture Colors Are Black And White Or Do Not Look The Way They Should Look
The TV Automatically Turns Off By Itself
TV (The Frame TV) Cannot Be Turned Off.
Unable To Power On
The TV Remains On Or Does Not Turn On Automatically.
Unable To Find A Channel
The TV Image Does Not Look As Good As It Did In The Store
Displayed Video Looks Blurry
The Picture Is Distorted
There Is A Dotted Line On The Edge Of The Screen
The Picture Won't Display In Full Screen
The Caption Function In The TV Menu Is Deactivated
Captions Appear On The TV Screen
The HDR Of The Connected External Device Turns Off
Sound And Noise Issues
How Can I Connect An Audio Device To The TV?
There Is No Sound Or The Sound Is Too Low At Maximum Volume.
The Picture Is Good But There Is No Sound.
HDMI (eARC) Is Connected, And There Is No Sound.
The Speakers Are Making An Odd Sound.
The Sound Is Interrupted.
Whenever A Function Is Used On The TV Or The Channel Is Changed, The TV Voices The Activity.The TV Explains In Voiceover The Video Scenes Displayed On The Screen.
The TV Audio Is Not Being Played Through The Sound Bar Or A/V Receiver.
The Sound Is Not Heard Clearly.
The Volume Of The External Device Cannot Be Adjusted.
I Want To Turn The TV And Audio Device Off And On At The Same Time.
Channel And Broadcast Issues
The TV Is Not Receiving All Channels.
The Captions Are Not Provided On A Digital Channel.
Broadcasting Is Deactivated.
External Device Connectivity Issues
The "Mode Not Supported" Message Appears.
The Video Is OK But There Is No Audio.
I Want To Connect To A PC And Mobile Device Via Screen Mirroring.
No Screen Appears When Connecting The TV To An External Device.
I Want To Connect To A Bluetooth Speaker.
The PC Screen Does Not Appear Or It Flickers.
Network Issues
Wireless Network Connection Failed.Unable To Connect To A Wireless Access Point.Unable To Connect To The Network.
Wired Network Connection Failed.
Connected To A Local Network, But Not To The Internet.
Data Service
Why Am I Getting Onscreen Messages When I Haven't Selected The Data Service Option?
How Do I Hide Data Service Messages?
How Do I Use The Data Service?
What Is An Interactive Service And How Does It Work?
A Message Displays "Receiving" But No Change Happens.
Nothing Appears On The Screen After The Data Service Is Launched.
What Is Blur Reduction?
Why Is The Data Service Closed Automatically?
Anynet+ (HDMICEC) Issues
What Is Anynet+?
Anynet+ Does Not Work.The Connected Device Is Not Displayed.
I Want To Start Anynet+.I Also Want The Connected Devices To Turn On When The TV Is Turned On.
I Want To Exit Anynet+.It Is Inconvenient To Turn On Other Devices Because The TV Also Turns On.It Is Inconvenient Because The Connected Devices (e.g.settop Box) Turn Off Together.
The Message "Connecting To Anynet+ Device..." Or "Disconnecting From Anynet+ Device" Appears On The Screen.
The Anynet+ Device Won't Play.
Remote Control Issues
The Remote Control Does Not Work.
External Devices Cannot Be Operated With The TV Remote Control.
Recording Issues
The Timeshift Or Recording Function Cannot Be Used.
Cannot Record Videos Received From An External Device Or Samsung TV Plus.
The "Format Device" Message Appears When The Timeshift Or Recording Function Is Used.
The Recorded Files On The TV Are Not Played Back On A PC.
Apps
I Launched An App, But It's In A Different Language.How Can I Change The Language?
The App Does Not Work Properly.Its Image Quality Is Poor.
The Smart Hub Home Screen Keeps Appearing Whenever You Turn On The TV.
Media Files
Some Files Are Interrupted During Playback.
Some Files Can't Be Played.
Voice Assistant Issues
The Microphone Is Off.
The Voice Commands Do Not Work Well.
Bixby/Alexa Answers Although I Did Not Call It.
I Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer.
Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features.There Is No Response Even If The Voice Assistant Button Is Pressed.
During Voice Recognition, The Heavy Load Message Appears And The Function Does Not Work.
I Want To See Weather Information Of The Desired Area.
Other Issues
The TV Is Hot.
The TV Smells Like Plastic.
The Settings Are Lost After 5 Minutes Or Every Time The TV Is Turned Off.
The TV Is Tilted To The Side.
The Stand Is Wobbly Or Crooked.
A POP (TV's Internal Banner Ad) Appears On The Screen.
The TV Is Making A Popping Noise.
The TV Is Making A Humming Noise.
The Software Update Over The Internet Has Failed.
The TV Narrates The Screen Events In Voiceover.
Diagnosing TV Operational Issues
Self Diagnosis
Cannot Select Signal Information In Self Diagnosis.
Reset Smart Hub
Reset Picture
Reset Sound
Getting Support
Getting Support Through Remote Management
Finding The Contact Information For Service
Requesting Service
FAQ
The TV Screen Does Not Display Properly
The TV Does Not Turn On
The Picture Is Distorted, Or No Sound Comes Out Of The Sound Bar
Network Access Is Not Available
There Is No Sound Or The Speakers Are Making An Odd Sound
The Remote Control Does Not Work
Updating The Software
Accessibility Guidance
Learn Menu Screen
Using The Remote Control
Orientation Of The Samsung Smart Remote Or Remote Control
Description Of The Samsung Smart Remote Or Remote Control
Using The Accessibility Menu
Running The Accessibility Shortcuts Menu
Running The Accessibility Menu Functions Using The General Menu
Running The Accessibility Menu Functions Using Bixby
Learning About The Accessibility Menu Functions
Using The TV With Voice Guide On
Changing Channel
Using Onscreen Number Entry Via The Samsung Smart Remote Or Remote Control
Changing Volume
Using Program Information
Using The Guide
To View A Program On Now
Other Options In The Guide
Using Schedule Viewing
Setting Up A Schedule Viewing
Cancelling A Scheduled Viewing
Using The Channel List
Recording
Using The Instant And Schedule Recording Options From The Guide Screen:
Recording The Program You Are Watching
Scheduling Recording From The Program Info Window
Changing The Recording Time
Viewing Recorded Programs
Deleting A Recorded Program
Using Smart Hub
Smart Hub
Using The Smart Hub Home Screen
Launching The EManual
Using Bixby
Running Bixby
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Contents
Table of Contents
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Troubleshooting
Bookmarks
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Accessibility Guidance
Learn Menu Screen
248
Using the Remote control
250
Using the Accessibility Menu
254
Using the TV with Voice Guide on
256
Using the guide
259
Using Schedule Viewing
260
Using the Channel List
261
Recording
264
Using Smart Hub
266
Launching the e-Manual
267
Using Bixby
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File type: PDF
File name: 72687063_qn55qn85bapxpa.pdf
File size: 332.73 KB
File Language: English
Pages: 267
Author: Samsung
File created: 2022-05-19
Published: 2023-03-31
Updated: 2024-01-31
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Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting An Antenna
8
Connecting To The Network
9
Establishing A Wired Network Connection
9
Establishing A Wireless Network Connection
10
Checking The Network Connection Status
11
Resetting Your Network
11
Turning On The TV With A Mobile Device
12
Connecting An IP Control Device To The TV
12
Allowing To Connect A Wireless Network
12
Allowing To Connect The WiFi Direct
13
Changing The Name Of The TV
13
Displaying Your Mobile Device Screen On The TV
14
Using Screen Sharing(Smart View)
14
Using Apple AirPlay
14
Using Screen Sharing(Tap View)
15
Enabling Tap View
15
Connection Cables For External Devices
16
Switching Between External Devices Connected To The TV
18
Editing The Name And Icon Of An External Device
18
Using Additional Functions
20
Connection Notes
21
Connection Notes For HDMI
21
Connection Notes For Audio Devices
22
Connection Notes For Computers
22
Connection Notes For Mobile Devices
23
Connection Notes For Portrait Mode
23
Remote Control And Peripherals
24
About The Samsung Smart Remote (QLED TV / The Frame(43inch Or Larger Models) / The Serif / OLED TV)
24
About The Samsung Smart Remote (The Frame (32LS03B Model)/BU8 Series)
27
About The Samsung Smart Remote (The Sero)
30
Connecting The Samsung Smart Remote To The TV
33
Controlling External Devices With A Samsung Remote ControlUsing The Universal Remote
34
Learn How To Use Samsung Smart Remote
34
Using Anynet+ (HDMICEC)
35
Connecting An External Device Through Anynet+ And Using Their Menus
35
Read Before Connecting An Anynet+ (HDMICEC) Device
35
Controlling The TV With A Keyboard, Mouse, Or Gamepad
36
Connecting A USB Keyboard, Mouse, Or Gamepad
36
Connecting A Bluetooth Keyboard, Mouse, Or Gamepad
36
Using The Keyboard And Mouse
37
Using The Gamepad
38
Using The Controller
39
Setting Up The Input Devices
40
Entering Text Using The OnScreen Virtual Keyboard
41
Entering Text Using The Remote Control's Microphone And The Onscreen Virtual Keyboard
41
Smart Features
42
Using Smart Hub
42
Displaying The Home Screen
43
Launching Smart Hub Automatically
45
Launching The Last Used App Automatically
45
Automatic Mirroring From Multi View
45
Automatic Casting In Multi View
46
Launching Multi View Automatically When Rotating
46
Testing Smart Hub Connections
46
Resetting Smart Hub
46
Using Ambient Mode
47
Entering The TV Viewing Screen From Ambient Mode
52
Using Art Mode
53
About The Art Home Screen
54
Import Images From USB Memory
57
Using Art Mode With The SmartThings App
58
Precautions When Using Art Mode
59
Using Samsung Gaming Hub
60
About The Media Home Screen
62
About The Menu Home Screen
65
Using A Samsung Account
70
Signing In To A Samsung Account
70
Creating A New Account
70
Managing Your Samsung Account
70
Using Workspace
72
Using Screen Sharing (Windows PC) / AirPlay (Mac)
72
Using Easy Connection To Screen
72
Connecting A Remote PC
73
Playing Multimedia Content On A Remote PC
75
Using Samsung DeX
76
Using Microsoft 365
76
Adding The Web Service
76
Using Web Service
77
Using The Apps Service
78
Installing An App
79
Launching An App
79
Managing Installed Apps
80
Using The EManual
82
Launching The EManual
82
Using The Buttons In The EManual
82
Using The Internet
84
Using SmartThings
85
Registering Peripheral Devices Of The TV
85
Registering A TV / Smart Appliance / IoT Device From The Mobile App
85
Controlling The TV From The Mobile App
85
SmartThings Screen Layout
86
List Of Devices Compatible With The TV
87
Using The SmartThings Hub Function
88
Playing Pictures/video/music
89
Playing Multimedia Content On A PC Or Mobile Device
90
Playing Multimedia Content On A USB Device
90
Listening To Your Mobile Device Sound Through The TV Speaker Using Sound Mirroring
91
Buttons And Functions Available While Playing Multimedia Content
91
Using Multi View
95
Using Bixby
97
Starting Bixby With Voice
97
Starting Bixby Using Buttons On The Samsung Smart Remote
98
Learning About The Explore Bixby Screen
99
Read Before Using Bixby
101
Provisions For Using Bixby
101
Using The Game Bar
102
Starting The Game Bar
102
Learning About The Game Bar
102
Using FreeSync
104
Setting The Super Ultra Wide Game View
105
Changing The Super Ultra Wide Screen Position
105
Configuring 144 Hz Game Settings
106
Troubleshooting Of The Game Screen And Audio Problems
106
TV Viewing And Recording
107
Using The Guide
107
About The Guide Screen
107
Using Additional Features From The Guide
108
Recording Programs
109
The Instant And Timer Recording Options From The Guide
109
Recording While Watching A Broadcast
109
Using The Recording Schedule Management Screen
110
Setting Up Schedule Viewing
112
Using The Schedule Viewing Options From The Guide Screen
112
Using The Schedule Viewing Options While Watching A Program
112
Using The Viewing Schedule Management Screen
112
Using Timeshift
113
Buttons And Functions Available While Recording A Program Or Timeshift
114
Using The Channel List
116
Accessing The Channel List
116
Using The Functions On The Channel List Screen
116
Using The Channel Edit Function
117
Accessing The Channel Edit Screen
117
Using The Channel Edit Functions
117
Using A Personal Favorites List
118
Creating A Favorites List
118
TVViewing Support Functions
119
Scanning For Available Channels
119
Using Program Rating Lock
119
Watching Blocked / Restricted Programs
119
Restricting Viewing To Specific Channels
119
Configuring Advanced Broadcasting Settings
120
Scanning All Digital Channels
120
Tuning Broadcast Signals Manually
120
Tuning Digital Channels
120
Tuning Analog Channels
120
Finetuning Analog Broadcasts
121
Transferring Channel List
121
Choosing An Appropriate Video Input Color
121
Setting Satellite System
121
Configuring Advanced Broadcasting Audio Settings
122
Setting The Functions For The Service Provider
122
Viewing Broadcast Service Provider Info
123
Showing TVkey Interface Menu
123
Checking Digital Channel Signal Info And Strength
123
Picture And Sound
124
Using Intelligent Mode
124
Adjusting The Picture Quality
127
Choosing A Picture Mode
127
Configuring Advanced Picture Settings
128
Changing The Picture Size And Position
130
Changing The Picture Size Settings
130
Setting The Viewing Environment For External Devices
131
Playing Games On An Optimized Screen
131
Setting The Game Mode Details
132
Using Input Signal Plus
133
Using HDMI Black Level
133
Configuring A Sound Mode And Expert Settings
134
Choosing A Sound Mode
134
Configuring Advanced Sound Settings
134
Using The Sound Support Functions
136
Selecting Speakers
136
Listening To The TV Through Bluetooth Devices
137
Listening To The TV Through A Samsung Audio Device That Supports The WiFi Function
137
System And Support
138
Using The Time Functions And The Timers
138
Setting The Clock Automatically
138
Adjusting The Clock For Time Zone
138
Changing The Current Time
139
Setting The Clock Manually
139
Using The Sleep Timer
139
Turning Off The TV Using The Off Timer
139
Using The Power And Energy Saving Functions
140
Reducing The Energy Consumption Of The TV
140
Using The Panel Care Functions
142
Setting The Panel Care
142
Updating The TV's Software
143
Updating Through The Network
143
Updating Through A USB Device
143
Updating The TV Automatically
143
Updating Through The Mobile Network
143
Using The Parental Settings Function
144
Audio And Video Functions For The Visually Or Hearing Impaired
145
Running The Accessibility Functions
145
Running Accessibility Shortcuts
145
Enabling Voice Guides For The Visually Impaired
145
Changing The Volume, Speed, And Pitch, And The TV Background Volume Of The Voice Guide
145
Audio Description
146
The TV Screen Is Turned Off But Audio Continues
146
Enlarge The Screen
146
White Text On Black Background (high Contrast)
146
Setting The Screen To Black And White
146
Inverting The Screen Color
147
Enlarging The Font (for The Visually Impaired)
147
Learning About The Remote Control (for The Visually Impaired)
147
Learning About The TV Menu
147
Showing Captions
147
Selecting The Caption Language
148
Listening To The TV Through Bluetooth Devices (for The Hearing Impaired)
148
Enlarging The Sign Language Screen For The Hearing Impaired
148
Configure Sign Language Guide Options
148
Configuring The Repeat Settings For Remote Control Buttons
149
App For The Visually Impaired (SeeColors App)
149
Using Voice Assistants On The TV
150
Select The Voice Assistant
150
Using Other Functions
151
Changing The Menu Language
151
Setting Up A Password
151
Enabling The AV Color System
151
Selecting Usage Or Retail Mode
151
Managing External Devices
152
Using AirPlay
152
Restoring The TV To The Factory Settings
152
Running Data Service Automatically
153
Precautions And Notes
154
Before Using The Recording And Timeshift Functions
154
Before Using The Recording And Schedule Recording Functions
154
Before Using The Timeshift Function
155
Read Before Using Apps
156
Read Before Using The Internet Function
157
Read Before Setting Up A Wireless Network Connection
158
Precautions For Wireless Network
158
Wireless Security Protocols
158
Read Before Playing Photo, Video, Or Music Files
159
Limitations To The Use Of Photo, Video, And Music Files
159
Supported Subtitles
160
Subtitle Formats
160
Video Formats With Subtitles
160
Supported Image Formats And Resolutions
161
Supported Music Formats And Codecs
161
Supported Video Codecs (QLED TV/The Frame(43inch Or Larger Models)/The Serif/The Sero/OLED TV)
162
Other Restrictions
163
Video Decoders
163
Audio Decoders
163
Supported Video Codecs (Q6*B Series)
164
Supported Video Codecs (BU8 Series)
165
Other Restrictions
166
Video Decoders
166
Audio Decoders
166
Supported Video Codecs (The Frame (32LS03B Model))
167
Other Restrictions
168
Video Decoders
168
Audio Decoders
168
Supported Video Codecs (QN7**B Series)
169
Other Restrictions
170
Video Decoders
170
Audio Decoders
170
Supported Video Codecs (QN8**B Series Or Higher)
171
Other Restrictions
172
Video Decoders
172
Audio Decoders
172
Read After Installing The TV
173
Picture Sizes And Input Signals
173
Installing An Antitheft Lock
173
Supported Resolutions For UHD Input Signals
174
If Input Signal Plus Is Set To Off
174
If Input Signal Plus Is Set To On
174
Resolutions For Input Signals Supported By 8K Models (QN7**B Series Or Higher)
175
If Input Signal Plus Is Set To Off
175
If Input Signal Plus Is Set To On
175
Supported Resolutions For FreeSync (VRR)
176
Read Before Connecting A Computer (Supported Resolutions)
177
IBM
177
MAC
177
VESA DMT
178
VESA CVT
179
CTA861
179
Supported Resolutions For Video Signals
180
CTA861
180
VESA CVT
181
Read Before Using Bluetooth Devices
182
Restrictions On Using Bluetooth
182
Licenses
183
Troubleshooting
184
Picture Issues
184
The Screen Is Flashing Or Has Become Dark
184
The Picture Is Not Bright, Or The Picture Colors Do Not Look Clear
184
The Picture Colors Are Black And White Or Do Not Look The Way They Should Look
185
The TV Automatically Turns Off By Itself
186
TV (The Frame TV) Cannot Be Turned Off.
186
Unable To Power On
186
The TV Remains On Or Does Not Turn On Automatically.
187
Unable To Find A Channel
187
The TV Image Does Not Look As Good As It Did In The Store
187
Displayed Video Looks Blurry
188
The Picture Is Distorted
188
There Is A Dotted Line On The Edge Of The Screen
188
The Picture Won't Display In Full Screen
188
The Caption Function In The TV Menu Is Deactivated
189
Captions Appear On The TV Screen
189
The HDR Of The Connected External Device Turns Off
189
Sound And Noise Issues
190
How Can I Connect An Audio Device To The TV?
190
There Is No Sound Or The Sound Is Too Low At Maximum Volume.
190
The Picture Is Good But There Is No Sound.
190
HDMI (eARC) Is Connected, And There Is No Sound.
191
The Speakers Are Making An Odd Sound.
191
The Sound Is Interrupted.
191
Whenever A Function Is Used On The TV Or The Channel Is Changed, The TV Voices The Activity.The TV Explains In Voiceover The Video Scenes Displayed On The Screen.
191
The TV Audio Is Not Being Played Through The Sound Bar Or A/V Receiver.
192
The Sound Is Not Heard Clearly.
192
The Volume Of The External Device Cannot Be Adjusted.
192
I Want To Turn The TV And Audio Device Off And On At The Same Time.
192
Channel And Broadcast Issues
193
The TV Is Not Receiving All Channels.
193
The Captions Are Not Provided On A Digital Channel.
193
Broadcasting Is Deactivated.
193
External Device Connectivity Issues
194
The "Mode Not Supported" Message Appears.
194
The Video Is OK But There Is No Audio.
194
I Want To Connect To A PC And Mobile Device Via Screen Mirroring.
194
No Screen Appears When Connecting The TV To An External Device.
195
I Want To Connect To A Bluetooth Speaker.
195
The PC Screen Does Not Appear Or It Flickers.
195
Network Issues
196
Wireless Network Connection Failed.Unable To Connect To A Wireless Access Point.Unable To Connect To The Network.
196
Wired Network Connection Failed.
196
Connected To A Local Network, But Not To The Internet.
196
Data Service
197
Why Am I Getting Onscreen Messages When I Haven't Selected The Data Service Option?
197
How Do I Hide Data Service Messages?
197
How Do I Use The Data Service?
197
What Is An Interactive Service And How Does It Work?
197
A Message Displays "Receiving" But No Change Happens.
197
Nothing Appears On The Screen After The Data Service Is Launched.
198
What Is Blur Reduction?
198
Why Is The Data Service Closed Automatically?
198
Anynet+ (HDMICEC) Issues
199
What Is Anynet+?
199
Anynet+ Does Not Work.The Connected Device Is Not Displayed.
199
I Want To Start Anynet+.I Also Want The Connected Devices To Turn On When The TV Is Turned On.
200
I Want To Exit Anynet+.It Is Inconvenient To Turn On Other Devices Because The TV Also Turns On.It Is Inconvenient Because The Connected Devices (e.g.settop Box) Turn Off Together.
200
The Message "Connecting To Anynet+ Device..." Or "Disconnecting From Anynet+ Device" Appears On The Screen.
200
The Anynet+ Device Won't Play.
200
Remote Control Issues
201
The Remote Control Does Not Work.
201
External Devices Cannot Be Operated With The TV Remote Control.
201
Recording Issues
202
The Timeshift Or Recording Function Cannot Be Used.
202
Cannot Record Videos Received From An External Device Or Samsung TV Plus.
202
The "Format Device" Message Appears When The Timeshift Or Recording Function Is Used.
202
The Recorded Files On The TV Are Not Played Back On A PC.
202
Apps
203
I Launched An App, But It's In A Different Language.How Can I Change The Language?
203
The App Does Not Work Properly.Its Image Quality Is Poor.
203
The Smart Hub Home Screen Keeps Appearing Whenever You Turn On The TV.
203
Media Files
204
Some Files Are Interrupted During Playback.
204
Some Files Can't Be Played.
204
Voice Assistant Issues
205
The Microphone Is Off.
205
The Voice Commands Do Not Work Well.
205
Bixby/Alexa Answers Although I Did Not Call It.
205
I Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer.
205
Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features.There Is No Response Even If The Voice Assistant Button Is Pressed.
206
During Voice Recognition, The Heavy Load Message Appears And The Function Does Not Work.
206
I Want To See Weather Information Of The Desired Area.
206
Other Issues
207
The TV Is Hot.
207
The TV Smells Like Plastic.
207
The Settings Are Lost After 5 Minutes Or Every Time The TV Is Turned Off.
207
The TV Is Tilted To The Side.
207
The Stand Is Wobbly Or Crooked.
207
A POP (TV's Internal Banner Ad) Appears On The Screen.
208
The TV Is Making A Popping Noise.
208
The TV Is Making A Humming Noise.
208
The Software Update Over The Internet Has Failed.
208
The TV Narrates The Screen Events In Voiceover.
208
Diagnosing TV Operational Issues
209
Self Diagnosis
209
Cannot Select Signal Information In Self Diagnosis.
210
Reset Smart Hub
210
Reset Picture
210
Reset Sound
210
Getting Support
211
Getting Support Through Remote Management
211
Finding The Contact Information For Service
211
Requesting Service
211
FAQ
212
The TV Screen Does Not Display Properly
212
The TV Does Not Turn On
217
The Picture Is Distorted, Or No Sound Comes Out Of The Sound Bar
223
Network Access Is Not Available
227
There Is No Sound Or The Speakers Are Making An Odd Sound
232
The Remote Control Does Not Work
238
Updating The Software
242
Accessibility Guidance
248
Learn Menu Screen
248
Using The Remote Control
248
Orientation Of The Samsung Smart Remote Or Remote Control
248
Description Of The Samsung Smart Remote Or Remote Control
248
Using The Accessibility Menu
250
Running The Accessibility Shortcuts Menu
250
Running The Accessibility Menu Functions Using The General Menu
250
Running The Accessibility Menu Functions Using Bixby
251
Learning About The Accessibility Menu Functions
252
Using The TV With Voice Guide On
254
Changing Channel
254
Using Onscreen Number Entry Via The Samsung Smart Remote Or Remote Control
254
Changing Volume
255
Using Program Information
255
Using The Guide
256
To View A Program On Now
257
Other Options In The Guide
257
Using Schedule Viewing
259
Setting Up A Schedule Viewing
259
Cancelling A Scheduled Viewing
259
Using The Channel List
260
Recording
261
Using The Instant And Schedule Recording Options From The Guide Screen:
261
Recording The Program You Are Watching
262
Scheduling Recording From The Program Info Window
262
Changing The Recording Time
262
Viewing Recorded Programs
263
Deleting A Recorded Program
263
Using Smart Hub
264
Smart Hub
264
Using The Smart Hub Home Screen
264
Launching The EManual
266
Using Bixby
267
Running Bixby
267
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