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English 33English 33
Troubleshooting
SmartThings app
• If a failure message appears while
adding a device, see "Setting up
and connecting to a Wi-Fi access
point using your smartphone"
on page 31. The connection
may fail temporarily due to an
installation location problem with
the access point or other problems.
• If the word "AP" does not
disappear from the display, unplug
the power and plug it in again.
• For the security protocols for
wireless/wired access points,
WPA-PSK and WPA2-PSK
are recommended. For the
authentication method, AES
is recommended. New Wi-Fi
authentication specifications and
non-standard WiFi authentication
methods are not supported.
• The product supports the
IEEE802.11 b/g/n (2.4 GHz)
communication protocol. (Samsung
recommends IEEE802.11n.)
• If your Internet service provider
has permanently registered
the MAC address (a unique
identification number) of your PC
or modem, you may not be able
to connect your product to the
Internet. Contact your Internet
service provider and ask how to
connect devices other than your
PC (such as a Range Hood) to the
Internet.
Open Source Announcement
The software included in this product
contains open source software.
You may obtain the complete
corresponding source code for a
period of three years after the
last shipment of this product by
contacting our support team via
http://opensource.samsung.com
(please use the "Inquiry" menu).
It is also possible to obtain the
complete corresponding source
code in a physical medium, such as
CD-ROM. A minimal payment will be
required.
The following URL http://opensource.
samsung.com/opensource/SMART_
AT_051/seq/0 leads to the open
source license information as related
to this product. This offer is valid to
anyone in receipt of this information.
Troubleshooting
If you suspect there is a failure while using the product, check the following before
requesting service from the service center. When you request service, you will
be charged for the visit and diagnosing the symptoms even if the product is not
broken.
CAUTION
If you require repairs, disconnect the power cord immediately and contact the
service center.
• Model number and serial number (find by removing the filter, listed inside product)
• Product warranty details
• Explanation of the problem
General
Problem Cause Action
It's not
working.
Is the power being
supplied like normal?
Please check if there is a power
outage.
Please unplug and plug in the
power cord.
Is there any moisture
on the exterior of the
product?
Please remove moisture from
the product.
Are there any foreign
substances on the exterior
of the product?
Please wipe off the foreign
substance.
Hood Operation
Problem Cause Action
The hood's
mode changes
automatically.
Is it working in smart
mode?
Smart mode automatically
operates in the High, Medium,
and Low modes depending on
the air quality.
The hood's
wind strength
is weak.
Is there a lot of foreign
matter in the filter?
Wipe off the filter with a
neutral detergent in lukewarm
water.
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