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EN 49
WARRANTY CONDITIONS
1.
NAX guarantees smooth operation of the device in accordance with the technical and operational conditions described in the User
Manual.
2.
The device is granted a 36-month warranty to the consumer “(i.e. a natural person making a legal transaction with the entrepreneur
not directly related to its business or professional activity)” and a 12-month warranty when purchased by the entrepreneur
“(i.e. a natural person, a legal person and an organizational unit operating in own business or professional activity)". After this
period, the user is entitled to paid repairs. The condition for granting a 36-month warranty is a warranty review at an authorized NAX
service between 12 and 24 months of use. The review is free, but the costs of providing equipment for the service and consumables
such as oil, candle, air filters, fuel filters, are covered by the user / owner of the equipment.
3.
All damages disclosed during the warranty period resulting from material, assembly or manufacturing defects will be removed free
of charge.
4.
The basis for obtaining warranty protection is proof of purchase of the device from an Authorized Distributor of NAX equipment
together with the print of this warranty card signed on the day of sale issued by the official NAX Authorized Distributor. Warranty
coverage will not be granted if the warranty print is certified / stamped by a company that is not an NAX Authorized Distributor. This
warranty applies within the territory of the Republic of Poland.
5.
Defects of the device subject to warranty will be removed within 14 business days from the date of acceptance at the NAX
Authorized Service. This period may be extended to 30 business days in exceptional cases.
6.
For reasons beyond the control of the Guarantor, the aforementioned deadline may be extended, in particular if the product requires
additional verification / expertise or there are circumstances in the form of force majeure preventing its behavior, e.g. flood, fire,
strikes, natural disasters, import restrictions, etc.
7.
The warranty does not include activities such as: assembly, maintenance, service, periodic adjustment and cleaning, as well as
inspections, oil and filter changes together with materials and parts used for the above activities. These activities can be carried out
for a fee.
8.
In order to remove defects or damage, the device together with the proof of purchase and a valid warranty card should be delivered
to: the nearest Authorized Service Center or use a convenient "door to door" system or to the place of purchase. The device should
be cleaned beforehand. The service / shop may refuse to repair an uncleaned device. If the device is to be sent, the operating fluids
(fuel and oil) must be emptied before handing it over to the courier or seller. The packaging must ensure safe transport, original
packaging is recommended.
9.
The method of repair is determined by the guarantor. The guarantor is not obliged to provide a replacement device during
the warranty repair.
10.
This warranty applies provided that the device is properly used, maintained and serviced in accordance with the attached operating
instructions.
11.
The user is obliged to immediately cease using the damaged device. Continued use of a damaged device may result in further faults
and endanger the health or life of the user or third parties.
12.
The warranty does not cover damage resulting from: mechanical damage, misuse, modification or repair carried out by unauthorized
persons. This also applies to the installation and use of incorrect parts and filters, greases, oils, fuels.
13.
Damage to the warranty seals, if any, or the serial number plate can be the basis for rejecting the warranty.
14.
The warranty does not cover defects caused by lightning, fire, floods and other natural disasters.
15.
The warranty does not cover consumables and components subject to natural wear during operation and subject to user control
such as V-belts, bulbs, filters, spark plugs, road wheels, knives and cutting blades, knife holders, string heads, cutting chains, chain
guides, steering cables, keys and overload pins.
16.
NAX is not responsible for direct or indirect damages, losses or costs resulting from the use or inability to use the device for any
purpose.
17.
If it is necessary to carry out activities related to the maintenance of the device before starting the repair, the Service / Store may
carry out such activities against payment with the consent of the user / advertiser.
18.
If during the repair it was necessary to replace elements related to safety of use or third parties (e.g. cutting blades, chains, guides,
cutting element covers and other safety-related elements), the service is obliged to replace these elements even if it involves this
with the need to charge fees with the consent of the user / advertiser. In case of refusal, the service will return the product without
any repairs.
19.
The warranty does not cover any damage caused to objects or persons.
20.
The warranty for the goods sold does not exclude, limit or suspend the rights of the buyer who is a natural person under
the warranty for defects of the thing sold.
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