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16
EN
Problem Possible Causes Solution
Relative Humidity (RH) level
displayed is incorrect.
Room is larger than the eective range
of the humidifier.
Move the humidifier to a room that is within
the eective range of 430–753 ft² (40–70 m²).
Relative humidity in the room is too
high.
If the relative humidity in the room is over
68%, set the humidifier to the lowest mist
setting or turn o the humidifier.
Moisture has built up inside of the
humidity sensor.
Turn o the humidifier and allow the humidity
sensor to air dry before using again.
The nozzle is facing the direction of
the humidity sensor.
Turn the nozzle so that it is facing away from
the humidity sensor.
Humidity sensor is broken or
defective.
Contact Customer Support (page 17).
White dust appears around the
humidifier.
Water being used has a high mineral
content.
Use distilled water to fill the humidifier.
Humidifier was not properly cleaned
after last use.
Clean the humidifier (see General Cleaning,
page 13). Remember to clean the water
tank at least once a month.
Puddle of water forms below
the base.
Mist setting is too high. Switch the humidifier to a lower mist setting.
Room is not well-ventilated.
Open a window to ensure proper airflow for
your humidifier, or move the humidifier to a
more well-ventilated room.
TROUBLESHOOTING (cont.)
If your problem is not listed, please contact Customer Support (page 17).
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