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D and W Series NGTeco Time Clock User Manual
Page | 68 Copyright©2021 NGTeco. All rights reserved.
12 Troubleshooting
Category Issue Quick fix
Power
The clock does not operate
after the power is supplied
• Check the Power Cable for any damages.
PIN I lost my PIN
• Contact the Administrator to change the PIN
• If you have lost the Admin PIN, contact the
supplier
Fingerprint
The enrolled fingerprint
could not be authenticated
• Place the finger in a proper position.
• Make sure your finger is free from cuts and
stains. If the registered finger has such flaws,
enroll another finger
Admin I lost my Admin credentials
• Contact another Admin to reset your
credentials
• Contact the supplier for further proceedings
13 Contact Us
You can contact us for any queries related to the working of the attendance clock. Go to
[System] and then [Help].
Figure 13-1: System Help
Scan the generated QR code to connect to the support website.
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