Vogelzang VG5790 2,200 Sq. Ft. Pellet Stove with 120 lbs. User Manual

* All Pictures In This Manual Are For Illustrative Purposes Only. Actual Product May Vary.

THIS MANUAL IS SUBJECT TO CHANGE WITHOUT NOTICE.

Owner’s Instruction and Operation Manual

U.S. Environmental Protection Agency

Certied to comply with 2020 particulate

emissions standards.

SAFETY NOTICE: If this heater is not properly installed, a house re may result. For

your safety, follow the installation instructions. Never use make-shift compromises

during the installation of this heater. Contact local building or re ocials about

permits, restrictions and installation requirements in your area. NEVER OPERATE THIS

PRODUCT WHILE UNATTENDED.

CAUTION! Please read this entire manual before you install or use your new room

heater. Failure to follow instructions may result in property damage, bodily injury, or

even death. Improper Installation Will Void Your Warranty!

Save These Instructions In A Safe Place For Future Reference.

CALIFORNIA PROPOSITION 65 WARNING:

This product can expose you to chemicals

including carbon monoxide, which is known to the

State of California to cause cancer, birth defects,

and/or other reproductive harm. For more

information, go to www.P65warnings.ca.gov

Model Number:

852069P-0204K

VG5790

Certied to: ASTM E1509-12 (2017)

and Certied to: ULC-S627-00-REV1

Mobile Home Approved

Report #: F20-578

Heating Specications

Fuel Burn Rate* (lowest setting) 1.5 lbs./hr. (0.5 kg/hr)

* Pellet size may effect the actual rate of fuel feed and

burn times. Fuel feed rates may vary by as much as 20%.

Use PFI listed fuel for best results.

Burn Time (lowest setting) 80 hrs. (approximate)

Hopper Capacity 120 lbs. (55kg)

Electrical Specications

Electrical Rating 110-120 volts, 60 HZ, 3.0 Amps

Watts (operational) 180

Watts (igniter running) 346

Dimensions

Overall: Height X Width X Depth 37.5” (878 mm) X 26” (665 mm) X 27” (688 mm)

Weight 245 lbs. (111.1kg)

Your pellet stove has been approved for installation in the USA and Canada. It may also be installed in a manufactured or

mobile home. Your stove is certied to ASTM E1509-12 (2017), and Certied to ULC S627, 2000. This manual describes

the installation and operation of the Vogelzang, VG5790 wood heater. This heater meets the 2020 US Environmental

Protection Agency’s wood pellet emissions limits for wood heaters sold after May 15, 2020. Under specic test conditions

this heater has been shown to deliver heat at rates ranging from 9,218 to 18,619 Btu/hr. This heater achieved a particulate

emissions rate of 0.85 g/hr and an eciency of 70%.

WARNING:

IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER INCONSISTENT WITH THE

OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL.

INTRODUCTION

For Customer Service, please call:

1-800-750-2723 Ext 5050 or;

Text to 423-301-5624 or;

Email us at:

customerservice@usstove.com

Note: Register your product online at

www.usstove.com or download the free

app today. This app is available only

on the App Store for iPhone and iPad.

Search US Stove. Save your receipt with

your records for any claims.

INSTALLATION CHECKLIST

Your Wood Stove should be installed by a qualied installer only. An NFI qualied Installer can be found at www.ncertied.

org/public/nd-an-n-pro/

CUSTOMER SERVICE

1-800-750-2723 ext 5050

Text to 423-301-5624

Email to: Customerservice@usstove.com

COMMISSIONING CHECKLIST

This checklist is to be completed in full by the qualied person who installs this unit. Keep this page for future reference.

Failure to install and commission according to the manufacturer’s instructions and complete this checklist will invalidate

the warranty.

Please Print

Customer Name: Telephone Number:

Address:

Model:

Serial Number:

Installation Company Name: Phone Number:

Installation Technician’s Name: License Number:

DESCRIPTION OF WORK

Location of installed appliance: _____________________________________________________________________________________

Venting System: New Venting System Yes No If yes, Brand ______________________________________________

If no, Date of inspection of existing venting system: __________________________________________________________________

COMMISSIONING

Conrm Hearth Pad Installation as per Installation Instructions .........................................................................................

Conrm proper placement of internal parts ...........................................................................................................................

Check soundness of door gasket and door seals .................................................................................................................

Conrm clearances to combustibles as per installation instructions in this manual .........................................................

Check the operations of the air controls ................................................................................................................................

Conrm the venting system is secure and sealed .................................................................................................................

Conrm the stove starts and operates properly ....................................................................................................................

Check to ensure a CO alarm is installed as per local building codes and is functional ......................................................

Explain the safe operation, proper fuel usage, cleaning, and routine maintenance requirements .....................................

Declaration of Completion: As the qualied person responsible for the work described above, I conrm that the appliance

as associated work has been installed as per manufacturer’s instructions and following any applicable building and

installation codes.

Signed: _______________________________________ Print Name: ___________________________________ Date: _______________

Home Owner: RETAIN THIS INFORMATION FOR FUTURE REFERENCE

INSTALLATION

SAFETY NOTICE

• IF THIS STOVE IS NOT PROPERLY INSTALLED, A

HOUSE FIRE MAY RESULT. TO REDUCE THE RISK OF

FIRE, FOLLOW THE INSTALLATION INSTRUCTIONS.

• CONTACT YOUR LOCAL BUILDING OFFICIALS TO

OBTAIN A PERMIT AND INFORMATION ON ANY

ADDITIONAL INSTALLATION RESTRICTIONS OR

INSPECTION REQUIREMENTS IN YOUR AREA.

• DO NOT PLACE CLOTHING OR OTHER FLAMMABLE

ITEMS ON OR NEAR THIS STOVE.

• NEVER USE GASOLINE, GASOLINE-TYPE LANTERN

FUEL, KEROSENE, CHARCOAL LIGHTER FLUID, OR

SIMILAR LIQUIDS TO START OR ’FRESHEN UP’

A FIRE IN THIS STOVE. KEEP ALL SUCH LIQUIDS

WELL AWAY FROM THE STOVE WHILE IT IS IN USE.

• THIS APPLIANCE IS A FREESTANDING HEATER.

IT IS NOT INTENDED TO BE ATTACHED TO ANY

TYPE OF DUCTING. IT IS NOT A FURNACE. DO NOT

CONNECT THIS UNIT TO ANY AIR DISTRIBUTION

DUCT OR SYSTEM. THIS APPLIANCE IS NOT

INTENDED FOR COMMERCIAL USE.

• INSTALL VENT AT CLEARANCES SPECIFIED BY THE

VENT MANUFACTURER.

• DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST

VENTING SYSTEM OF THIS UNIT.

• YOUR STOVE REQUIRES PERIODIC MAINTENANCE

AND CLEANING (SEE ”MAINTENANCE”). FAILURE

TO MAINTAIN YOUR STOVE MAY LEAD TO

IMPROPER AND/OR UNSAFE OPERATION.

• A POWER SURGE PROTECTOR IS REQUIRED. THIS

UNIT MUST BE PLUGGED INTO A 110 - 120V, 60

HZ GROUNDED ELECTRICAL OUTLET. DO NOT USE

AN ADAPTER PLUG OR SEVER THE GROUNDING

PLUG. DO NOT ROUTE THE ELECTRICAL CORD

UNDERNEATH, IN FRONT OF, OR OVER THE HEATER.

DO NOT ROUTE THE CORD IN FOOT TRAFFIC AREAS

OR PINCH THE CORD UNDER FURNITURE.

ATTENTION:

• A WORKING SMOKE DETECTOR MUST BE

INSTALLED IN THE SAME ROOM AS THIS PRODUCT.

• INSTALL A SMOKE DETECTOR ON EACH FLOOR OF

YOUR HOME; INCASE OF ACCIDENTAL FIRE FROM

ANY CAUSE IT CAN PROVIDE TIME FOR ESCAPE.

• THE SMOKE DETECTOR MUST BE INSTALLED AT

LEAST 15 FEET (4,57 M) FROM THE APPLIANCE IN

ORDER TO PREVENT UNDUE TRIGGERING OF THE

DETECTOR WHEN RELOADING.

CAUTION:

BURNING FUEL CREATES CARBON MONOXIDE AND

CAN BE HAZARDOUS TO YOUR HEALTH IF NOT

PROPERLY VENTED.

CAUTION:

• USE OF OUTSIDE AIR IS NOT REQUIRED FOR THIS

UNIT.

• DO NOT UNPLUG THE STOVE IF YOU SUSPECT A

MALFUNCTION. TURN THE ON/OFF SWITCH TO

”OFF’ AND CONTACT YOUR DEALER.

• THE HEATER WILL NOT OPERATE DURING A POWER

OUTAGE. IF A POWER OUTAGE DOES OCCUR,

CHECK THE HEATER FOR SMOKE SPILLAGE AND

OPEN A WINDOW IF ANY SMOKE SPILLS INTO THE

ROOM.

• NEVER BLOCK FREE AIRFLOW THROUGH THE OPEN

VENTS OF THE UNIT.

US Stove highly recommends your stove be installed by a

qualied NFI (US) or WETT (Canada) technician. To nd

the nearest qualied installer, go to:

https://ncertied.org,

https://www.wettinc.ca/

IMPROPER INSTALLATION

The use of other components other than stated herein

could cause bodily harm, heater damage, and void your

warranty. The manufacturer will not be held responsible

for damage caused by the malfunction of a stove due to

improper venting or installation.

FLOOR PROTECTION

This heater must have a non-combustible oor protector

(UL1618 ember protection) installed beneath it if the oor

is of combustible material.

US: The oor pad or non-combustible surface should be

large enough to cover at least the area under the product

and 6” (152 mm) beyond the front and beyond each side

INSTALLATION

of the fuel loading and ash removal openings. Floor

protection must extend under and 2” (51 mm) to each side

of the chimney tee for an interior vertical installation.

Canada: Require a minimum of 450 mm [17.7”] beyond the

front of the unit and 200 mm [7.8”] beyond each side of the

unit. A Floor Protector of 1/4” thick is recommended for

this installation.

FLOOR PROTECTOR

C C

A Rear 1” 25 mm

B Front 6” 152 mm

C Side 6” 152 mm

CLEARANCES

Your pellet stove has been tested and listed for installation

in residential, mobile home in accordance with the

clearances given below. For safety reasons, please

adhere to the installation clearances and restrictions. Any

reduction in clearance to combustibles may only be done

by means approved by a regulatory authority.

D Backwall to unit 8” 203 mm

E Sidewall to ue 12-1/2” 317 mm

Sidewall to top edge of

unit

8” 203 mm

G Backwall to Flue 2” 50 mm

H Adjacent wall to unit 3” 76 mm

J Alcove depth 36” 914 mm

K Alcove height 60” 1524 mm

BACK WALL

SIDEWALL

BACK WALL

SIDEWALL

OUTSIDE AIR SUPPLY (OPTIONAL, UNLESS

INSTALLING IN A MOBILE HOME)

ATTENTION:

DO NOT VENT UNDER ANY PORCH, DECK, AWNING,

OR IN ANY SEMI ENCLOSED OR ROOFED AREA. DOING

SO MAY RESULT IN UNPREDICTABLE AIRFLOW AT THE

VENT CAP UNDER CERTAIN CONDITIONS AND CAN

AFFECT THE PERFORMANCE OF YOUR STOVE, AS

WELL AS, OTHER UNFORESEEABLE ISSUES.

Depending on your location and home construction,

outside air may be necessary for optimal performance.

Your stove is approved to be installed with an outside air

intake (69FAK) which is necessary for a mobile home.

You can purchase the 69FAK through your heater dealer.

Installation instructions are supplied with the air intake kit.

INSTALLATION

SECURING APPLIANCE TO THE FLOOR

Use the designated holes to secure the unit to the oor.

MOBILE HOME MOUNTING BOLT HOLES

Exhaust

Pipe

Fresh air

intake

WARNING! DO NOT INSTALL IN SLEEPING ROOM.

CAUTION! THE STRUCTURAL INTEGRITY OF THE

MOBILE HOME FLOOR, WALL, AND CEILING/ROOF

MUST BE MAINTAINED.

WHEN INSTALLED IN A MOBILE HOME, THE STOVE

MUST BE GROUNDED DIRECTLY TO THE STEEL

CHASSIS AND BOLTED TO THE FLOOR.

In addition to the previously detailed installation

requirements, mobile home installations must meet the

following requirements:

• This stove must be securely fastened to the oor of the

mobile home through the two holes in the rear of the

stove using two, 1/4” lag bolts that are long enough to

go through both a hearth pad, if used, and the oor of

the home.

• The heater must be electrically grounded to the steel

chassis of the mobile home with 8 GA copper wire using

a serrated or star washer to penetrate paint or protective

coating to ensure grounding.

• Vent must be 3 or 4-inch “PL” Vent and must extend a

minimum or 36” (914 mm) above the roof line of the

mobile home and must be installed using a certied

ceiling re stop and rain cap.

• When moving your mobile home, all exterior venting must

be removed while the mobile home is being relocated.

After relocation, all venting must be reinstalled and

securely fastened.

• Outside air is mandatory for mobile home installation.

See Outside Air Supply section and your dealer for

purchasing.

• Check with your local building ocials as other codes

may apply.

VENTING REQUIREMENTS

WARNING:

• INSTALL VENT AT CLEARANCES SPECIFIED BY THE

VENT MANUFACTURER.

• DO NOT CONNECT THE PELLET VENT TO A VENT

SERVING ANY OTHER APPLIANCE OR STOVE.

• DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST

VENTING SYSTEM OF THIS UNIT.

The following installation guidelines must be followed

to ensure conformity with both the safety listing of this

stove and to local building codes. Do not use makeshift

methods or compromise in the installation.

IMPORTANT:

THIS UNIT IS EQUIPPED WITH A NEGATIVE DRAFT

SYSTEM THAT PULLS AIR THROUGH THE BURN POT

AND PUSHES THE EXHAUST OUT OF THE DWELLING.

IF THIS UNIT IS CONNECTED TO A FLUE SYSTEM

OTHER THAN THE WAY EXPLAINED IN THIS MANUAL,

IT WILL NOT FUNCTION PROPERLY.

MAXIMUM VENTING DISTANCE

Installation MUST include at least 3-feet of vertical pipe

outside the home. This will create some natural draft to

reduce the possibility of smoke or odor during appliance

shutdown and keep exhaust from causing a nuisance or

hazard by exposing people or shrubs to high temperatures.

The maximum recommend vertical venting height is 12-

feet for 3-inch type “PL” vent. Total length of horizontal vent

must not exceed 4-feet. This could cause back pressure.

Use no more than 180 degrees of elbows (two 90-degree

elbows, or two 45-degree and one 90-degree elbow, etc.)

to maintain adequate draft.

IMPORTANCE OF PROPER DRAFT

Draft is the force which moves air from the appliance up

through the chimney. The amount of draft in your chimney

depends on the length of the chimney, local geography,

nearby obstructions and other factors. Too much draft

may cause excessive temperatures in the appliance.

Inadequate draft may cause backpung into the room and

‘plugging’ of the chimney. Inadequate draft will cause the

appliance to leak smoke into the room through appliance

and chimney connector joints. An uncontrollable burn or

excessive temperature indicates excessive draft. Take into

account the chimney’s location to ensure it is not too close

to neighbors or in a valley which may cause unhealthy or

nuisance conditions.

INSTALLATION

PELLET VENT TYPE

A certied 3-inch or 4-inch type “PL” pellet vent exhaust

system must be used for installation and attached to the

pipe connector provided on the back of the stove (use a

3-inch to 4-inch adapter for 4-inch pipe). Connection at back

of stove must be sealed using Hi-Temp RTV. Use 4-inch

vent if the vent height is over 12-feet or if the installation is

over 2,500 feet above sea level. We recommend the use of

Simpson Dura-Vent® or Metal-Fab® pipe (if you use other

pipe, consult your local building codes and/or building

inspectors). Do not use Type-B Gas Vent pipe or galvanized

pipe with this unit. The pellet vent pipe is designed to

disassemble for cleaning and should be checked several

times during the burning season. Pellet vent pipe is not

furnished with the unit and must be purchased separately.

PELLET VENT INSTALLATION

The installation must include a clean-out tee to enable

collection of y ash and to permit periodic cleaning of the

exhaust system. 90-degree elbows accumulate y ash

and soot thereby reducing exhaust ow and performance

of the stove. Each elbow or tee reduces draft potential by

30% to 50%. All joints in the vent system must be fastened

by at least 3 screws, and all joints must be sealed with Hi-

Temp RTV silicone sealant to be airtight. The area where

the vent pipe penetrates to the exterior of the home must

be sealed with silicone or other means to maintain the

vapor barrier between the exterior and the interior of the

home. Vent surfaces can get hot enough to cause burns if

touched by children. Noncombustible shielding or guards

may be required.

PELLET VENT TERMINATION

Do not terminate the vent in an enclosed or semi-enclosed

area, such as; carport, garage, attic, crawl space, under a

sun deck or porch, narrow walkway, or any other location

that can build up a concentration of fumes. Termination in

one of these areas can also lead to unpredictable pressure

situations with the appliance, and could result in improper

performance and/or malfunction. The termination

must exhaust above the outside air inlet elevation. The

termination must not be located where it will become

plugged by snow or other materials. Do not terminate the

venting into an existing steel or masonry chimney.

VENT TERMINATION CLEARANCES

A. Minimum 4-foot (1.22m) clearance below or beside

any door or window that opens.

B. Minimum 1-foot (0.3m) clearance above any door or

window that opens.

C. Minimum 3-foot (0.91m) clearance from any adjacent

building.

D. Minimum 7-foot (2.13m) clearance from any grade

when adjacent to public walkways.

E. Minimum 2-foot (0.61m) clearance above any grass,

plants, or other combustible materials.

F. Minimum 3-foot (0.91m) clearance from an forced air

intake of any appliance.

G. Minimum 2-foot (0.61m) clearance below eves or

overhang.

H. Minimum 1-foot (0.3m) clearance horizontally from

combustible wall.

I. Must be a minimum of 3 foot (0.91m) above the roof

and 2 foot (0.61m) above the highest point or the roof

within 10 feet (3.05m).

THROUGH THE WALL INSTALLATION

(RECOMMENDED INSTALLATION)

Canadian installations must conform to CAN/CSA-B365.

To vent the unit through the wall, connect the pipe adapter

to the exhaust motor adapter. If the exhaust adapter

is at least 18” (457 mm) above ground level, a straight

section of pellet vent pipe can be used through the wall.

Your heater dealer should be able to provide you with a

kit that will handle most of this installation, which will

include a wall thimble that will allow the proper clearance

INSTALLATION

through a combustible wall. Once outside the structure,

a 3” (76 mm) clearance should be maintained from the

outside wall and a clean out tee should be placed on the

pipe with a 90-degree turn away from the house. At this

point, a 3ft (0.91m) (minimum) section of pipe should be

added with a horizontal cap, which would complete the

installation. A support bracket should be placed just below

the termination cap or one every 4ft (1.22m) to make the

system more stable. If you live in an area that has heavy

snowfall, it is recommended that the installation be taller

than 3ft (0.91m) to get above the snowdrift line. This same

installation can be used if your heater is below ground level

by simply adding the clean-out section and vertical pipe

inside until ground level is reached. With this installation

you have to be aware of the snowdrift line, dead grass, and

leaves. We recommend a 3ft (0.91m) minimum vertical

rise on the inside or outside of the house. The “through

the wall” installation is the least expensive and simplest

installation. Never terminate the end vent under a deck, in

an alcove, under a window, or between two windows. We

recommend Simpson Dura-Vent® or Metal-Fab® kits.

3’ (MIN)

VERTICAL PIPE

SUPPORT

BRACKET

90° ELBOW

TERMINATION

CAP

EXHAUST

MOTOR

ADDAPTER

PIPE

ADAPTER

WALL

THIMBLE

TEE

CLEAN-OUT

COVER

NON-COMBUSTABLE

FLOOR PAD

THROUGH THE ROOF/CEILING

INSTALLATION

When venting the heater through the ceiling, the pipe is

connected the same as through the wall, except the clean-

out tee is always on the inside of the house, and a 3” (76

mm) adapter is added before the clean-out tee. You must

use the proper ceiling support anges and roof ashing

(supplied by the pipe manufacturer; follow the pipe

manufacturer’s directions). It is important to note that

if your vertical run of pipe is more than 12ft (3.7m), the

pellet vent pipe size should be increased to 4” (102 mm)

in diameter. Do not exceed more than 4ft (1.22m) of pipe

on a horizontal run and use as few elbows as possible. If

an offset is required, it is better to install 45-degree elbows

rather than 90-degree elbows.

OPERATION INSTRUCTIONS

PANEL CONTROLS

The blowers and automatic fuel supply are controlled from

a panel on the top of this unit. The control panel functions

are a follows.

A. ON/OFF SWITCH (“POWER” BUTTON)

• When pushed, the stove will automatically ignite. No

other re starter is necessary. The igniter will stay on

for at least 10 and up to 12 minutes, depending on

when Proof of Fire is reached. The re should start in

approximately 5 minutes.

• The red light located above the “POWER” button will turn

green when pressed and remain green until the stove is

turned off.

• After pushing “POWER”, the auger motor is on for 3.5

minutes, off for 1 minute. During the remainder of the

start-up period, the auger motor operates on the heat

range “1” setting.

• During start up the heat level advance (Up and Down keys)

will change the heat range indicator level accordingly,

but there is no change in the stoves operating conditions

until start-up is completed.

• During start-up ignition must occur within 12 minutes or

the stove will error out and show E4.

• During the start-up phase, the Mode key does not

function.

B. LEVEL / TEMP ARROW BUTTONS

• These buttons when pushed will set the pellet feed rate,

hence the heat output or heat range of your stove.

• The levels of heat output will incrementally change on

the bar graph starting from heat range “1” to heat range

“5”.

C. °C / °F Button

• The °C / °F button changes the two digit display from

degrees Celsius to degrees Fahrenheit.

D. MODE (M/T) BUTTON

• The Mode of the stove can be switched between manual

and controlled with a Thermostat. Separate LEDs to

the left of the two digit display indicate the mode of

operation – Manual or T-Stat. The stove has to be in

normal operation to be switched from Manual to T-Stat

mode.

• Manual mode operates according to the 5 set levels of

feed on the bar graph from heat range “1” to heat range

“5”.

T-Stat mode works as follows:

• The stove has a built in Thermostat into the controls

of the appliance. The temperature sensor for the T-Stat

is located on the back of the stove behind the display

board.

• Once the stove has gone into run mode the stove can be

switch into T-Stat mode.

• The Up and Down Level / Temp Arrow buttons are used

to change the desired set-point temperature. Once the

desired temperature is reached the two digit display

will ash for four seconds and reset to the actual room

temperature.

• Once the stove reaches within 3°F of the desired

temperature set point, it returns to the heat range that

the stove was set on before it was switched to T-Stat

mode (if the stove was running on heat range “5” when

switched to T-stat mode when it gets within 3°F of the

set point it will return to heat range “5”).

• Once the stove reaches the desired set-point, the stove

will drop to heat range “1”.

• When room temperature drops below desired set-point

the stove will ramp back up until it reaches the desired

temperature.

WARNING:

• DO NOT USE CHEMICALS OR FLUIDS TO START

THE FIRE - NEVER USE GASOLINE, GASOLINE-

TYPE LANTERN FUEL, KEROSENE, CHARCOAL

LIGHTER FLUID, OR SIMILAR LIQUIDS TO START

OR “FRESHEN UP” A FIRE IN THIS STOVE. KEEP

ALL SUCH LIQUIDS WELL AWAY FROM THE STOVE

WHILE IT IS IN USE.

• HOT WHILE IN OPERATION. KEEP CHILDREN,

CLOTHING AND FURNITURE AWAY. CONTACT MAY

CAUSE SKIN BURNS.

NEVER OPERATE THIS PRODUCT WHILE UNATTENDED

OPERATION INSTRUCTIONS

This heater is designed to burn only PFI Premium grade

pellets. DO NOT BURN:

1. Garbage;

2. Lawn clippings or yard waste;

3. Materials containing rubber, including tires;

4. Materials containing plastic;

5. Waste petroleum products, paints or paint thinners, or

asphalt products;

6. Materials containing asbestos;

7. Construction or demolition debris;

8. Railroad ties or pressure-treated wood;

9. Manure or animal remains;

10. Salt water driftwood or other previously salt water

saturated materials;

11. Unseasoned wood; or

12. Paper products, cardboard, plywood, or particleboard.

The prohibition against burning these materials does

not prohibit the use of re starters made from paper,

cardboard, saw dust, wax and similar substances

for the purpose of starting a re in an affected wood

heater.

Burning these materials may result in release of toxic

fumes or render the heater ineffective and cause smoke.

PROPER FUEL

ATTENTION:

THIS APPLIANCE IS DESIGNED FOR THE USE OF

PELLETIZED FUEL THAT MEET OR EXCEED THE

STANDARD SET BY THE PELLET FUEL INSTITUTE

(PFI).

Your pellet stove is designed to burn premium hardwood

pellets that comply with the Pellet Fuels Institute (PFI)

standard (minimum of 40 lbs density per cubic ft, 1/4” to

5/16” diameter, length no greater than 1.5”, not less than

8,200 BTU/lb, moisture under 8% by weight, ash under 1%

by weight, and salt under 300 parts per million). Pellets

that are soft, contain excessive amounts of loose sawdust,

have been, or are wet, will result in reduced performance.

Store your pellets in a dry place. DO NOT store the fuel

within the installation clearances of the unit or within the

space required for refuelling and ash removal. Doing so

could result in a house re. Do not over re or use volatile

fuels or combustibles, doing so may cause a personal and

property damage hazards. THIS STOVE IS APPROVED

FOR BURNING PELLETIZED WOOD FUEL ONLY ! Factory-

approved pellets are those 1/4” or 5/16” in diameter and

not over 1” long. Longer or thicker pellets sometimes

bridge the auger ights, which prevents proper pellet

feed. Burning wood in forms other than pellets is not

permitted. It will violate the building codes for which the

stove has been approved and will void all warranties. The

design incorporates automatic feed of the pellet fuel into

the re at a carefully prescribed rate. Any additional fuel

introduced by hand will not increase heat output but may

seriously impair the stoves performance by generating

considerable smoke. Do not burn wet pellets. The stove’s

performance depends heavily on the quality of your pellet

fuel. Avoid pellet brands that display these characteristics:

• Excess Fines – “Fines” is a term describing crushed

pellets or loose material that looks like sawdust or sand.

Pellets can be screened before being placed in hopper

to remove most nes.

• Binders – Some pellets are produced with materials to

hold the together, or “bind” them.

• High ash content – Poor quality pellets will often create

smoke and dirty glass. They will create a need for more

frequent maintenance. You will have to empty the burn

pot plus vacuum the entire system more often. Poor

quality pellets could damage the auger. We cannot

accept responsibility for damage due to poor quality

pellet.

CAUTION:

• KEEP FOREIGN OBJECTS OUT OF THE HOPPER.

• THE MOVING PARTS OF THIS STOVE ARE

PROPELLED BY HIGH TORQUE ELECTRIC MOTORS.

KEEP ALL BODY PARTS AWAY FROM THE

AUGER WHILE THE STOVE IS PLUGGED INTO AN

ELECTRICAL OUTLET. THESE MOVING PARTS MAY

BEGIN TO MOVE AT ANY TIME WHILE THE STOVE

IS PLUGGED IN.

PRE-START-UP CHECK

Remove burn pot, making sure it is clean and none of the

air holes are plugged. Clean the rebox, and then reinstall

burn pot. Clean door glass if necessary (a dry cloth or

paper towel is usually sucient). Never use abrasive

cleaners on the glass or door. Check fuel in the hopper,

and rell if necessary.

BUILDING A FIRE

Never use a grate or other means of supporting the fuel.

Use only the burn pot supplied with this heater. Hopper lid

must be closed in order for the unit to feed pellets. During

the start-up period:

OPERATION INSTRUCTIONS

1. Make sure the burn pot is free of pellets.

2. DO NOT open the viewing door.

3. DO NOT open the damper, the damper needs to be

closed during start up.

4. DO NOT add pellets to the burn pot by hand.

NOTE: During the rst few res, your stove will emit an odor

as the high-temperature paint cures or becomes seasoned

to the metal. Maintaining smaller res will minimize this.

Avoid placing items on the stovetop during this period

because the paint could be affected. Attempts to achieve

heat output rates that exceed heater design specications

can result in permanent damage to the heater.

AUTOMATIC IGNITOR

1. Fill hopper and clean burn pot.

2. Press “On/Off” button. Make sure green light comes

on.

3. The damper should be completely closed or open no

more than 1/4 of the way during start-up. This will vary

depending on your installation and elevation. Once

re is established adjust for desired ame increasing

the amount the damper is open as the heat setting is

increased. (See “Damper Control”)

4. Adjust feed rate to desired setting by pressing “Heat

Level Advance” button.

5. If re doesn’t start in 12 minutes, press “On/Off”, wait

a few minutes, clear the burn pot, and start procedure

again.

DAMPER CONTROL

The damper control lever is located on the back of the

stove. The dampener adjusts the combustion air. This

control is necessary due to the varied burn characteristics

of individual installations, different pellet brands and pellet

feed rates. It allows you to improve the eciency of your

stove. Providing correct combustion air will reduce the

frequency of cleaning your glass door and prevent the rapid

buildup of creosote inside your stove and chimney. You

should adjust the damper based on the re’s appearance.

A low, reddish, dirty re can be improved by turning the

dampener slightly to the right. A “blow torch” re can be

improved by closing the damper a bit. On higher feed rates,

the damper should be open more. Through trial and error,

you will nd the best setting. Consult your dealer if you

need help. NOTE: On heat range “1”, damper should be

either completely closed or open no more than a 1/4 of the

way. If damper is open to far, it can cause the re to go out.

OPEN

CLOSED

OPENING DOOR

CAUTION:

• DO NOT OPERATE YOUR STOVE WITH THE VIEWING

DOOR OPEN. THE AUGER WILL NOT FEED PELLETS

UNDER THESE CIRCUMSTANCES AND A SAFETY

CONCERN MAY ARISE FROM SPARKS OR FUMES

ENTERING THE ROOM.

• THE FEED DOOR MUST BE CLOSED AND SEALED

DURING OPERATION.

If the door is opened while the stove is in operation it must

be closed within 30 seconds or the stove will shut down. If

the stove shuts down push the “On/Off” button to re-start

your stove. The stove will have to fully shut down and turn

off before you will be able to restart the stove.

ROOM AIR FAN

When starting your stove the Room Air Fan will not come

on until the stove’s heat exchanger warms up. This usually

takes about 10 minutes from start-up.

IF STOVE RUNS OUT OF PELLETS

The re goes out and the auger motor and blowers will run

until the stove cools. This will take 30 minutes or longer

depending on the heat remaining in the appliance. After

the stove components stop running all lights on the display

will go out and the two digit display will begin ashing “E3”

REFUELLING

Never place your hand near the auger while the stove is in

operation. We recommend that you not let the hopper drop

below 1/4 full.

OPERATION INSTRUCTIONS

CAUTION:

• THE HOPPER AND STOVE TOP WILL BE HOT

DURING OPERATION; THEREFORE, YOU SHOULD

ALWAYS USE SOME TYPE OF HAND PROTECTION

WHEN REFUELING YOUR STOVE.

• DO NOT TOUCH THE HOT SURFACES OF THE STOVE.

EDUCATE ALL CHILDREN ON THE DANGERS OF A

HIGH-TEMPERATURE STOVE. YOUNG CHILDREN

SHOULD BE SUPERVISED WHEN THEY ARE IN THE

SAME ROOM AS THE STOVE.

TAMPER WARNING

This wood heater has a manufacturer-set minimum low

burn rate that must not be altered. It is against federal

regulations to alter this setting or otherwise operate this

wood heater in a manner inconsistent with operating

instructions in this manual.

WARNING:

• KEEP HOPPER LID CLOSED AT ALL TIMES EXCEPT

WHEN REFILLING.

• DO NOT OVERFILL HOPPER.

SHUTDOWN PROCEDURE

WARNING:

NEVER SHUT DOWN THIS UNIT BY UNPLUGGING IT

FROM THE POWER SOURCE.

Turning your stove off is a matter of pressing the “POWER”

button on the display board. The green light will turn back

to red when the “POWER” button is pushed. The auger

motor will stop, and the blowers will continue to operate

until the internal rebox temperatures have fallen to a

preset level.

1. Your stove is equipped with a high temperature

thermodisc. This unit has a manual reset thermodisc.

This safety switch has two functions.

A. To recognize an overheat situation in the stove and

shut down the fuel feed or auger system.

B. In case of a malfunctioning convection blower, the

high-temperature thermodisc will automatically shut

down the auger, preventing the stove from overheating.

NOTE: On some units, once tripped, like a circuit breaker,

the reset button will have to be pushed before restarting

your stove. On other units the thermodisc has no reset

button and will reset itself once the stove has cooled. The

manufacturer recommends that you call your dealer if this

occurs as this may indicate a more serious problem. A

service call may be required.

2. If the combustion blower fails, an air pressure switch

will automatically shut down the auger.

NOTE: Opening the stove door for more than 30 seconds

during operation will cause enough pressure change to

activate the air switch, shutting the fuel feed off. The stove

will shut down and show “E2” on the two digit display. The

stove has to fully shut down before restarting.

INTERIOR CHAMBERS

• Burn Pot - Periodically remove and clean the burn pot

and the area inside the burn pot housing. In particular,

it is advisable to clean out the holes in the burn pot to

remove any build up that may prevent air from moving

through the burn pot freely.

• Heat Exchanger - There is a clean out plate on both

sides of the heat exchanger that need to be removed to

clean y ash out of the heat exchanger. The cleanouts

are located inside the cabinet doors, on the lower front

corners of the heat exchanger. To access these clean

outs, you must remove both side panels. The clean outs

are secured to the rebox with (2) 5/16” screws. Remove

the clean outs and vacuum out any accumulated ash.

This should be done at least once per month or more

frequently if large amounts of ash are noticed while

cleaning or if the stove does not seem to be burning

properly.

If a vacuum is used to clean your stove, we suggest

using the AV15E AshVac vacuum. The AV15E AshVac is

designed for ash removal. Some regular vacuum cleaner

(i.e. shop vacs) may leak ash into the room.

DO NOT VACUUM HOT ASH.

WARNING:

FAILURE TO PROPERLY MAINTENANCE THE CLEAN

OUTS WILL RESULT IN POOR PERFORMANCE OF THIS

STOVE.

Clean-Out Plate

MAINTENANCE

CAUTION:

• FAILURE TO CLEAN AND MAINTAIN THIS UNIT AS

INDICATED CAN RESULT IN POOR PERFORMANCE,

SAFETY HAZARDS, FIRE, AND EVEN DEATH.

• NEVER PERFORM ANY INSPECTIONS, CLEANING,

OR MAINTENANCE ON A HOT STOVE.

• DISCONNECT THE POWER CORD BEFORE

PERFORMING ANY MAINTENANCE! NOTE:

TURNING THE ON/OFF SWITCH TO ”OFF” DOES NOT

DISCONNECT ALL POWER TO THE ELECTRICAL

COMPONENTS OF THE STOVE.

• DO NOT OPERATE STOVE WITH BROKEN GLASS,

LEAKAGE OF FLUE GAS MAY RESULT.

CREOSOTE FORMATION, INSPECTION, &

REMOVAL

CAUTION:

THE EXHAUST SYSTEM SHOULD BE CHECKED

MONTHLY DURING THE BURNING SEASON FOR ANY

BUILD-UP OF SOOT OR CREOSOTE.

When any wood is burned slowly, it produces tar and other

organic vapors, which combine with expelled moisture

to form creosote. The creosote vapors condense in the

relatively cool chimney ue or a newly started re or

from a slow-burning re. As a result, creosote residue

accumulates on the ue lining. When ignited, this creosote

makes an extremely hot re, which may damage the

chimney or even destroy the house. Despite their high

eciency, pellet stoves can accumulate creosote under

certain conditions. The chimney connector and chimney

should be inspected by a qualied person annually or per

ton of pellets to determine if a creosote or y ash build-up

has occurred. If creosote has accumulated, it should be

removed to reduce the risk of a chimney re. Inspect the

system at the stove connection and at the chimney top.

Cooler surfaces tend to build creosote deposits quicker, so

it is important to check the chimney from the top as well as

from the bottom. The creosote should be removed with a

brush specically designed for the type of chimney in use.

A qualied chimney sweep can perform this service. It is

also recommended that before each heating season the

entire system be professionally inspected, cleaned and, if

necessary, repaired. To clean the chimney, disconnect the

vent from the stove.

FLY ASH

This accumulates in the horizontal portion of an exhaust

run. Though non-combustible, it may impede the normal

exhaust ow. It should therefore be periodically removed.

ASH REMOVAL & DISPOSAL

CAUTION:

ALLOW THE STOVE TO COOL BEFORE PERFORMING

ANY MAINTENANCE OR CLEANING. ASHES MUST BE

DISPOSED IN A METAL CONTAINER WITH A TIGHT

FITTING LID. THE CLOSED CONTAINER OF ASHES

SHOULD BE PLACED ON A NON-COMBUSTIBLE

SURFACE OR ON THE GROUND, WELL AWAY FROM

ALL COMBUSTIBLE MATERIALS, PENDING FINAL

DISPOSAL.

Remove the ashes periodically to avoid unnecessary ash

build up. Remove ashes when unit has cooled. Ashes

should be placed in a metal container with a tight tting

lid. The closed container of ashes should be placed

on a noncombustible oor or on the ground, well away

from all combustible materials, pending nal disposal. If

the ashes are disposed of by burial in soil or otherwise

locally dispersed, they should be retained in the closed

container until all embers have been thoroughly cooled.

The container shall not be used for other trash or waste

disposal. If combined with combustible substances,

ashes and embers may ignite. Ash removal is as follows:

1. Let the re burn out and allow the unit to cool to room

temperature.

2. Make sure the pellet stove is at room temperature

before touching. Open the door, remove the burn pot

and empty it into a metal container.

3. Vacuum ashes from the rebox. BE SURE THAT ASHES

ARE COOL TO THE TOUCH BEFORE VACUUMING.

Some vacuum cleaners may leak ash into the room.

Your vacuum cleaner should have a special lter or

bag to eliminate leakage.

4. Reinstall the burn pot.

SMOKE & CO MONITORS

Burning wood naturally produces smoke and carbon

monoxide(CO) emissions. CO is a poisonous gas

when exposed to elevated concentrations for extended

periods of time. While the modern combustion systems

in heaters drastically reduce the amount of CO emitted

NEVER OPERATE THIS PRODUCT WHILE UNATTENDED

MAINTENANCE

out the chimney, exposure to the gases in closed or

conned areas can be dangerous. Make sure you stove

gaskets and chimney joints are in good working order

and sealing properly to ensure unintended exposure. It is

recommended that you use both smoke and CO monitors

in areas having the potential to generate CO.

CHECK & CLEAN THE HOPPER

Check the hopper periodically to determine if there is any

sawdust (nes) that is building up in the feed system or

pellets that are sticking to the hopper surface. Clean as

needed.

DOOR & GLASS GASKETS

Inspect the main door and glass window gaskets

periodically. The main door may need to be removed to

have frayed, broken, or compacted gaskets replaced

by your authorized dealer. This unit’s door uses a 5/8”

diameter rope gasket.

BLOWER MOTORS

Clean the air holes on the motors of both the exhaust and

distribution blowers annually. Remove the exhaust blower

from the exhaust duct and clean out the internal fan blades

as part of your fall start-up. If you have indoor pets your

power motors should be inspected monthly to make sure

they are free of animal hair build up. Animal hair build up

in blowers can result in poor performance or unforeseen

safety hazards.

PAINTED SURFACES

Painted surfaces may be wiped down with a damp cloth. If

scratches appear, or you wish to renew your paint, contact

your authorized dealer to obtain a can of suitable high-

temperature paint.

GLASS

We recommend using a high quality glass cleaner. Should

a buildup of creosote or carbon accumulate, you may wish

to use 000 steel wool and water to clean the glass. DO

NOT use abrasive cleaners. DO NOT perform the cleaning

while the glass is HOT. Do not attempt to operate the unit

with broken glass. Replacement glass may be purchased

from your U.S. Stove dealer. If glass is broken, follow these

removal procedures:

1. Once the heater has cooled, remove the door from the

heater.

2. Remove the rope gasket from the door along with the

screws holding the glass retainer in place and the

glass retainer.

3. While wearing leather gloves (or any other gloves

suitable for handling broken glass), carefully remove

any loose pieces of glass from the door frame.

Dispose of all broken glass properly.

4. Replace the glass and gasket, making sure the gasket

runs the full perimeter of the glass edge.

5. Re-install the new glass by re-attaching the retainers

and screws, be careful not to over tighten the screws

for this could damage the glass.

DO NOT abuse the door glass by striking, slamming, or

similar trauma. Do not operate the stove with the glass

removed, cracked, or broken.

FALL START UP

Prior to starting the rst re of the heating season, check

the outside area around the exhaust and air intake systems

for obstructions. Clean and remove any y ash from the

exhaust venting system. Clean any screens on the exhaust

system and on the outside air intake pipe. Turn all of the

controls on and make sure that they are working properly.

This is also a good time to give the entire stove a good

cleaning throughout.

SPRING SHUTDOWN

After the last burn in the spring, remove any remaining

pellets from the hopper and the auger feed system. Scoop

out the pellets and then run the auger until the hopper

is empty and pellets stop owing (this can be done by

pressing the “ON” button with the viewing door open).

Vacuum out the hopper. Thoroughly clean the burn pot,

and rebox. It may be desirable to spray the inside of the

cleaned hopper with an aerosol silicone spray if your stove

is in a high humidity area. The exhaust system should be

thoroughly cleaned.

INTRODUCTION

MAINTENANCE SCHEDULE

Use the following as a guide under average use conditions.

Gaskets around door and door glass should be inspected

and repaired or replaced when necessary.

Daily Weekly

Monthly or

as needed

Burn Pot Stirred Empty

Combustion

Chamber

Brushed

Ashes Check Empty

Interior Chambers Vacuumed

Combustion

Blower Blades

Vacuumed /

Brushed

Convection Blower

Impeller

Vacuumed /

Brushed

Vent System Cleaned

Gaskets Inspected

Glass Wiped Cleaned

Hopper (end of

season)

Empty &

Vacuumed

For Parts Assistance Call: 800-750-2723 Ext 5051 or Email: parts@usstove.com

The information in this owner’s manual is specic to your unit. When ordering replacement parts the information in this

manual will help to ensure the correct items are ordered. Before contacting customer service write down the model

number and the serial number of this unit. That information can be found on the certication label attached to the back of

the unit. Other information that may be needed would be the part number and part description of the item(s) in question.

Part numbers and descriptions can be found in the “Repair Parts” section of this manual. Once this information has been

gathered you can contact customer service by phone 1-800-750-2723 Ext 5051 or Email [email protected].

Model Information

Model Number

Serial Number

HOW TO ORDER REPAIR PARTS

TROUBLE SHOOTING GUIDE

When your stove acts out of the ordinary, the rst reaction is to call for help. This guide may save time and money by

enabling you to solve simple problems yourself. Problems encountered are often the result of only ve factors: 1) poor

fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually solve

those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer to diagrams on page 25

to help locate indicated parts. For the sake of troubleshooting and using this guide to assist you, you should look at your

heat level setting to see which light is ashing.

• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to “OFF” does not

disconnect all power to the electrical components of the stove.

• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other

work should be done by a trained technician.

Display is Flashing “E1”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The convection blower is

overheating and tripping the

internal temperature shutoff.

Clean any dust off of the windings and fan blade. If oiling the blower does not help,

the blower may be bad.

The stove is being left on the

highest setting for extended

periods of time.

If operating the heater on the highest heat setting, the room temperature could

increase enough and lead to potential overheating situations. If this happens, try

operating at a lower heat setting.

Fuel other than wood pellets is

being burned in the stove.

This pellet stove is designed and tested to use wood pellets. Check for signs of fuel

other than wood pellets. No other types of fuel have been approved for this pellet

stove. If there are signs of other types of fuel being used, stop using them immediately.

Power surge or brown out

situation.

A power surge, spike, or voltage drop could cause the high limit switch to trip. Use a

surge protector.

High Limit Switch is

malfunctioning.

If the other items check out OK, replace the high limit switch.

Display is Flashing “E2”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

Airow switch hose or stove

attachment pipes for hose are

blocked.

Unhook air hose from the air switch and blow through it. If air ows freely, the hose

and tube are ne. If air will not ow throw the hose, use a wire coat hanger to clear

the blockage.

The air inlet, burnpot, interior

combustion air chambers,

combustion blower, or exhaust

pipe are blocked with ash or

foreign material.

Follow all cleaning procedures in the maintenance section of the owner’s manual.

The rebox is not properly

sealed.

Make sure the door is closed and that the gasket is in good shape.

Vent pipe is incorrectly installed. Check to make sure vent pipe installation meets criteria in owner’s manual.

Airow switch wire connections

are bad.

Check the connectors that attach the gray wires to the air switch.

Combustion blower failure.

With the stove on, check to see if the combustion blower is running. If it is not, you will

need to check for power going to the combustion blower. It should be a full current. If

there is power, the blower is bad. If there is not, see #7.

Control board not sending

power to combustion blower.

If there is no current going to the combustion blower, check all wire connections. If all

wires are properly connected, you have a bad control board.

TROUBLE SHOOTING GUIDE

Control board not sending

power to air switch.

There should be a 5-volt current (approximately) going to the air switch after the

stove has been on for 30 seconds.

Air switch has failed.

To test the air switch, you will need to disconnect the air hose from the body of the

stove. With the other end still attached to the air switch, very gently suck on the loose

end of the hose (you may want to remove the hose entirely off the stove and the air

switch rst and make sure it is clear). If you hear a click, the air switch is working. BE

CAREFUL TOO MUCH VACUUM CAN DAMAGE THE AIR SWITCH.

Display is Flashing “E3”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The hopper is out of pellets. Rell the hopper.

The air damper is too far open

for a low feed setting.

If on the low setting, you may need to close the damper all the way.

The burnpot holes are blocked. Remove the burnpot and thoroughly clean it.

The air inlet, the interior

chambers, or exhaust system

has a partial blockage.

Follow all cleaning procedures in the maintenance section of the owner's manual.

The hopper safety switch has

failed or hopper is open.

When operating the unit, be sure the hopper lid is closed so that the hopper safety

switch will activate. Check the wires leading from the hopper safety switch to the

control panel and auger motor for secure connections. Use a continuity tester to test

the hopper safety switch; replace if necessary.

The auger shaft is jammed.

Start by emptying the hopper. Then remove the auger motor by removing the auger

pin. Remove the two bolts that hold the auger bracket to the auger tube. The auger

bracket will now be able to be removed from the auger tube. Remove the two bolts on

the side of the auger tube to remove the lower bearing of the auger. Pull the auger out

of the tube to free the jam. Inspect auger before replacing.

The auger motor has failed.

Remove the auger motor from the auger shaft and try to run the unit. If the motor will

turn, the shaft is jammed on something. If the motor will not turn, the motor is bad.

The Proof of Fire (POF)

thermodisc has malfunctioned.

Temporarily bypass the POF thermodisc by disconnecting the two wires and

connecting them with a short piece of wire. Then plug the stove back up. If the stove

comes on and works, you need to replace the POF thermodisc. This is for testing only.

DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will never shut off, and if

the re went out, the auger will continue to feed pellets until the hopper is empty with

the POF thermodisc bypassed.

The control board is not

sending power to the POF

thermodisc or other auger

system components.

There should be a 5-volt (approximately) current going to the POF thermodisc after

the stove has been on for 10 minutes.

TROUBLE SHOOTING GUIDE

Display is Flashing “E4”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The air inlet, burnpot, interior

combustion air chambers,

combustion blower, or exhaust

pipe are blocked with ash or

foreign material.

Follow all cleaning procedures in the maintenance section of the owner’s manual.

The Proof of Fire (POF)

thermodisc has came upluged.

Check the (POF) thermodisc to see if the wires are connected properly.

The Proof of Fire (POF)

thermodisc has malfunctioned.

Temporarily bypass the POF thermodisc by disconnecting the two wires and

connecting them with a short piece of wire. Then plug the stove back up. If the stove

comes on and works, you need to replace the POF thermodisc. This is for testing only.

DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will never shut off and

if the re went out the auger will continue to feed pellets until the hopper is empty if

you leave the POF thermodisc bypassed.

The hopper is out of Pellets. Rell the hopper.

The hopper safety switch has

failed or hopper is open.

When operating the unit, be sure the hopper lid is closed so that the hopper safety

switch will activate. Check the wires leading from the hopper safety switch to the

control panel and auger motor for secure connections. Use a continuity tester to test

the hopper safety switch; replace if necessary.

The auger shaft is jammed.

Start by emptying the hopper. Then remove the auger motor by removing the auger

pin. Remove the auger shaft inspection plate in the hopper so that you can see the

auger shaft. Gently lift the auger shaft straight up so that the end of the auger shaft

comes up out of the bottom auger bushing. Next, remove the two nuts that hold the

top auger biscuit in. Then rotate the bottom end of the auger shaft up towards you

until you can lift the shaft out of the stove. After you have removed the shaft, inspect

it for bent ights, burrs, or broken welds. Remove any foreign material that might

have caused the jam. Also, check the auger tube for signs of damage such as burrs,

rough spots, or grooves cut into the metal that could have caused a jam.

The auger motor has failed.

Remove the auger motor from the auger shaft and try to run the unit. If the motor will

turn, the shaft is jammed on something. If the motor will not turn, the motor is bad.

Display is Flashing “E5”

Possible Causes Possible Remedies: (Unplug stove rst when possible)

The stove automaticaly ashes

"E5" when turned on.

The T-stat sensor has come unplugged from the control board. Check to see if the

sensor is unplugged. If the sensor is not unplugged, then the sensor is damaged or

has a short. If the sensor is damaged or has a short, it will need to be replaced.

Smoke Smell Coming Back Into The Home

Possible Causes Possible Remedies: (Unplug stove rst when possible)

There is a leak in the vent pipe

system.

Inspect all vent pipe connections. Make sure they are sealed with RTV silicone that

has a temperature rating on 500°F or higher. Also, seal joints with UL-181-AP foil

tape. Make sure the square to round adapter piece on the combustion blower has

been properly sealed with the same RTV.

The gasket on the combustion

blower has gone bad.

Inspect both gaskets on the combustion blower to make sure they are in good shape.

Replace if damaged.

Because it is a wood-burning device, this heater may emit a faint wood-burning odor. If it increases beyond normal, or

if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks. All joints

should be properly sealed. Clean the stove following the instructions in “Maintenance”. If problem persists, contact

your dealer.

TROUBLE SHOOTING GUIDE

Stove Feeds Pellets, But Will Not Ignite

Possible Causes Possible Remedies: (Unplug stove rst when possible)

Air damper open too far for

ignition.

Push the air damper left for startup. In some situations it may be necessary to have

the damper completely closed for ignition to take place. After there is a ame, the

damper can then be adjusted for the desired feed setting.

Blockage in igniter tube or inlet

for igniter tube.

Find the igniter housing on the backside of the rewall. The air intake hole is a small

hole located on bottom side of the housing. Make sure it is clear. Also, look from the

front of the stove to make sure there is not any debris around the igniter element

inside of the igniter housing.

The burnpot is not pushed

completely to the rear of the

rebox.

Make sure that the air intake collar on the burnpot is touching the rear wall of the

rebox.

Bad igniter element.

Put power directly to the igniter element. Watch the tip of the igniter from the front of

the stove. After about 2 minutes the tip should glow. If it does not, the element is bad.

The control board is not sending

power to the igniter.

Check the voltage going to the igniter during startup. It should be a full current. If the

voltage is lower than full current, check the wiring. If the wiring checks out good, the

board is bad.

Stove Will Not Feed Pellets, But Fuel Feed Light Comes On As Designed

Possible Causes Possible Remedies: (Unplug stove rst when possible)

High limit switch has tripped or

is defective.

Wait for the stove to cool for about 30 - 45 minutes. Locate the High Limit thermodisc

and press the reset button on the back of it. If the heater will not restart, check the

thermodisc to see if it’s bad. To test if the thermodisc is bad, you can bypass it as

described previously for the POF thermodisc.

Bad Auger Motor.

Remove the auger motor from the auger shaft and try to run the unit. If the motor will

turn, the shaft is jammed on something. If the motor will not turn, the motor is bad.

Auger Jam.