Name: Vogelzang VG5710 Slimline Pellet Stove
Brand: Vogelzang
SKU: VG5710
Rating: 100 (1 reviews)

* All Pictures In This Manual Are For Illustrative Purposes Only. Actual Product May Vary.

THIS MANUAL IS SUBJECT TO CHANGE WITHOUT NOTICE.

Owner’s Instruction and Operation Manual

U.S. Environmental Protection Agency

Certied to comply with 2020 particulate

emissions standards.

SAFETY NOTICE: If this heater is not properly installed, a house re may result. For

your safety, follow the installation instructions. Never use make-shift compromises

during the installation of this heater. Contact local building or re ocials about

permits, restrictions and installation requirements in your area. NEVER OPERATE THIS

PRODUCT WHILE UNATTENDED.

CAUTION! Please read this entire manual before you install or use your new room

heater. Failure to follow instructions may result in property damage, bodily injury, or

even death. Improper Installation Will Void Your Warranty!

Save These Instructions In A Safe Place For Future Reference.

CALIFORNIA PROPOSITION 65 WARNING:

This product can expose you to chemicals

including carbon monoxide, which is known to the

State of California to cause cancer, birth defects,

and/or other reproductive harm. For more

information, go to www.P65warnings.ca.gov

VG5710

Report Number: F19-549

Certied to ASTM E1509-12 (2017) and

Certied to ULC-S627-00-REV1

Mobile Home Approved

Model Number:

852520J-2302K

INTRODUCTION

Your pellet stove has been approved for installation in the USA and Canada. It may also be installed in a manufactured or

mobile home. Your stove is Certified to ASTM E1509-12 (2017)and Certified to ULC S627-00. This manual describes

the installation and operation of the U.S. Stove, 5710-XH wood heater. This heater meets the 2020 U.S. Environmental

Protection Agency’s crib wood emission limits for wood heaters sold after May 15, 2020. Under specific test conditions

this heater has been shown to deliver heat at rates ranging from 13,281 to 27,492 Btu/hr. This heater achieved a

particulate emissions rate of 1.0 g/hr when tested to method ASTM E2779-10 (*and an eciency of 69%).

WARNING:

IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER INCONSISTENT

WITH THE OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL.

Heating Specifications

Fuel Burn Rate* (lowest setting) 1.5 lbs./hr. (0.7 kg/hr)

* Pellet size may eect the actual rate of fuel feed

and burn times. Fuel feed rates may vary by as much

as 20%. Use PFI listed fuel for best results.

Burn Time (lowest setting) 33 hrs. (approximate)

Hopper Capacity 50 lbs. (22.7 kg)

Flue Size 3” or 4”

Electrical Specifications

Electrical Rating 110-120 Volts AC, 60 HZ, 3.0 Amps

Watts (operational) 125

Watts (igniter running) 310

Dimensions

Overall: Height x Width X Depth 32-3/16” (819 mm) x 19” (482 mm) x 23” (585 mm)

For Customer Service, please call:

1-800-750-2723 Ext 5050 or;

Text to 423-301-5624 or;

Email us at:

customerservice@usstove.com

Note: Register your product online at

www.usstove.com or download the free

app today. This app is available only

on the App Store for iPhone and iPad.

Search US Stove. Save your receipt with

your records for any claims.

INSTALLATION CHECKLIST

Your Wood Stove should be installed by a qualified installer only. An NFI qualified Installer can be found at www.

ncertied.org/public/nd-an-n-pro/

CUSTOMER SERVICE

1-800-750-2723 ext 5050

Text to 423-301-5624

Email to: Customerservice@usstove.com

COMMISSIONING CHECKLIST

This Checklist is to be completed in full by the qualified person who installs this unit. Keep this page for future reference.

Failure to install and commission according to the manufacturer’s instructions and complete this checklist will

invalidate the warranty.

Please Print

Customer Name: Telephone Number:

Address:

Model:

Serial Number:

Installation Company Name: Phone Number:

Installation Technician’s Name: License Number:

DESCRIPTION OF WORK

Location of installed appliance: __________________________________________________________________________________

Venting System: New Venting System Yes No If yes, Brand ____________________________________________

If no, Date of inspection of existing venting system: _______________________________________________________________

COMMISSIONING

Confirm Hearth Pad Installation as per Installation Instructions ...................................................................................................

Confirm proper placement of internal parts ..........................................................................................................................................

Check soundness of door gasket and door seals .................................................................................................................................

Confirm clearances to combustibles as per installation instructions in this manual ..............................................................

Check the operations of the air controls .................................................................................................................................................

Confirm the venting system is secure and sealed ...............................................................................................................................

Confirm the stove starts and operates properly ..................................................................................................................................

Check to ensure a CO alarm is installed as per local building codes and is functional ............................................................

Explain the safe operation, proper fuel usage, cleaning, and routine maintenance requirements .......................................

Declaration of Completion: As the qualified person responsible for the work described above, I confirm that the appliance

as associated work has been installed as per manufacturer’s instructions and following any applicable building and

installation codes.

Signed: ______________________________________ Print Name: __________________________________Date: ______________

Home Owner: RETAIN THIS INFORMATION FOR FUTURE REFERENCE

ASSEMBLY INSTRUCTIONS

FOR CUSTOMER SERVICE CALL: 800-750-2723 EXT 5050

1. Pull the factory installed wires out of the top of the

stove. There will be two wire harnesses, as shown.

2. Unpack the top mount controls and ensure that the

wiring harness shown is attached securely.

3. Connect the factory installed wiring harnesses to the

control panel as shown.

4. Secure the control panel to the top of the stove with

two sheet metal screws.

INSTALLATION

SAFETY NOTICE

• IF THIS STOVE IS NOT PROPERLY INSTALLED,

A HOUSE FIRE MAY RESULT. TO REDUCE THE

RISK OF FIRE, FOLLOW THE INSTALLATION

INSTRUCTIONS.

• CONTACT YOUR LOCAL BUILDING OFFICIALS TO

OBTAIN A PERMIT AND INFORMATION ON ANY

ADDITIONAL INSTALLATION RESTRICTIONS OR

INSPECTION REQUIREMENTS IN YOUR AREA.

• DO NOT PLACE CLOTHING OR OTHER

FLAMMABLE ITEMS ON OR NEAR THIS STOVE.

• NEVER USE GASOLINE, GASOLINE-TYPE

LANTERN FUEL, KEROSENE, CHARCOAL

LIGHTER FLUID, OR SIMILAR LIQUIDS TO START

OR ’FRESHEN UP’ A FIRE IN THIS STOVE. KEEP

ALL SUCH LIQUIDS WELL AWAY FROM THE

STOVE WHILE IT IS IN USE.

• THIS APPLIANCE IS A FREESTANDING HEATER.

IT IS NOT INTENDED TO BE ATTACHED TO ANY

TYPE OF DUCTING. IT IS NOT A FURNACE. DO NOT

CONNECT THIS UNIT TO ANY AIR DISTRIBUTION

DUCT OR SYSTEM. THIS APPLIANCE IS NOT

INTENDED FOR COMMERCIAL USE.

• INSTALL VENT AT CLEARANCES SPECIFIED BY

THE VENT MANUFACTURER.

• DO NOT INSTALL A FLUE DAMPER IN THE

EXHAUST VENTING SYSTEM OF THIS UNIT.

• YOUR STOVE REQUIRES PERIODIC

MAINTENANCE AND CLEANING (SEE

”MAINTENANCE”). FAILURE TO MAINTAIN

YOUR STOVE MAY LEAD TO IMPROPER AND/OR

UNSAFE OPERATION.

• A POWER SURGE PROTECTOR IS REQUIRED.

THIS UNIT MUST BE PLUGGED INTO A 110 -

120V, 60 HZ GROUNDED ELECTRICAL OUTLET.

DO NOT USE AN ADAPTER PLUG OR SEVER

THE GROUNDING PLUG. DO NOT ROUTE THE

ELECTRICAL CORD UNDERNEATH, IN FRONT

OF, OR OVER THE HEATER. DO NOT ROUTE THE

CORD IN FOOT TRAFFIC AREAS OR PINCH THE

CORD UNDER FURNITURE.

CAUTION:

BURNING FUEL CREATES CARBON MONOXIDE

AND CAN BE HAZARDOUS TO YOUR HEALTH IF

NOT PROPERLY VENTED.

ATTENTION:

• A WORKING SMOKE DETECTOR MUST BE

INSTALLED IN THE SAME ROOM AS THIS

PRODUCT.

• INSTALL A SMOKE DETECTOR ON EACH FLOOR

OF YOUR HOME; INCASE OF ACCIDENTAL FIRE

FROM ANY CAUSE IT CAN PROVIDE TIME FOR

ESCAPE.

• THE SMOKE DETECTOR MUST BE INSTALLED AT

LEAST 15 FEET (4,57 M) FROM THE APPLIANCE

IN ORDER TO PREVENT UNDUE TRIGGERING OF

THE DETECTOR WHEN RELOADING.

CAUTION:

• USE OF OUTSIDE AIR IS NOT REQUIRED FOR

THIS UNIT.

• DO NOT UNPLUG THE STOVE IF YOU SUSPECT

A MALFUNCTION. TURN THE ON/OFF SWITCH

TO ”OFF’ AND CONTACT CUSTOMER SERVICE.

• THE HEATER WILL NOT OPERATE DURING A

POWER OUTAGE. IF A POWER OUTAGE DOES

OCCUR, CHECK THE HEATER FOR SMOKE

SPILLAGE AND OPEN A WINDOW IF ANY

SMOKE SPILLS INTO THE ROOM.

• NEVER BLOCK FREE AIRFLOW THROUGH THE

OPEN VENTS OF THE UNIT.

US Stove highly recommends your stove be installed by a

qualified NFI (US) or WETT (Canada) technician. To find

the nearest qualified installer, go to:

https://ncertied.org,

https://www.wettinc.ca/

INSTALLATION

IMPROPER INSTALLATION

The use of other components other than stated herein

could cause bodily harm, heater damage, and void your

warranty. The manufacturer will not be held responsible

for damage caused by the malfunction of a stove due to

improper venting or installation.

FLOOR PROTECTION

This heater must have a non-combustible floor protector

(UL1618 ember protection) installed beneath it if the

floor is of combustible material.

US - Floor protector should be UL listed or equal too,

needs to extend 6” to the front, 6” to each side, 1” to the

rear of the unit. Under and 2” beyond each side of the

cleanout tee if an interior vertical installation.

Canada - Floor protector should comply with CAN/ULC

standards. Needs to extend 18” to the front, 8” beyond

each side of the unit.

A Back to Stove

U.S.A 1” 26 mm

CAN 8” 204 mm

B Side to Stove

U.S.A 6” 153 mm

CAN 8” 204 mm

C Front to Stove

U.S.A 6” 153 mm

CAN 8” 204 mm

D Back to Flue 2” 51 mm

CLEARANCES

Your pellet stove has been tested and listed for installation

in residential, mobile home in accordance with the

clearances given below. For safety reasons, please adhere

to the installation clearances and restrictions. Any

reduction in clearance to combustibles may only be done

by means approved by a regulatory authority.

E Side Wall to Stove 10” 245 mm

F Side Wall to Vent Pipe 11-1/2” 292 mm

G Back Wall to Stove 11-7/8” 302 mm

H Back Wall to Vent Pipe 3” 76 mm

J Ceiling to Floor 84” 2134 mm

K Ceiling to Stove 53-7/8’ 1434 mm

L Side Wall to Stove 7-1/2” 191 mm

M Side Wall to Vent Pipe 11-1/4” 286 mm

N Back Wall to Vent Pipe 7-1/2” 191 mm

FOR CUSTOMER SERVICE CALL: 800-750-2723 EXT 5050

OUTSIDE AIR SUPPLY (OPTIONAL, UNLESS INSTALLING IN A

MOBILE HOME)

Depending on your location and home construction,

outside air may be necessary for optimal performance.

Your stove is approved to be installed with an outside air

intake (69FAK) which is necessary for a mobile home.

You can purchase the 69FAK through your heater dealer.

Installation instructions are supplied with the air intake

kit.

ATTENTION:

DO NOT VENT UNDER ANY PORCH, DECK,

AWNING, OR IN ANY SEMI ENCLOSED OR

ROOFED AREA. DOING SO MAY RESULT IN

UNPREDICTABLE AIRFLOW AT THE VENT CAP

UNDER CERTAIN CONDITIONS AND CAN AFFECT

THE PERFORMANCE OF YOUR STOVE, AS WELL

AS, OTHER UNFORESEEABLE ISSUES.

SECURING APPLIANCE TO THE FLOOR

Use the designated holes to secure the unit to the floor.

Fresh Air

Intake

Exhaust

Pipe

WARNING! DO NOT INSTALL IN SLEEPING ROOM.

CAUTION! THE STRUCTURAL INTEGRITY OF THE

MOBILE HOME FLOOR, WALL, AND CEILING/ROOF

MUST BE MAINTAINED.

WHEN INSTALLED IN A MOBILE HOME, THE STOVE

MUST BE GROUNDED DIRECTLY TO THE STEEL

CHASSIS AND BOLTED TO THE FLOOR.

In addition to the previously detailed installation

requirements, mobile home installations must meet the

following requirements:

• This stove must be securely fastened to the floor of the

mobile home through the two holes in the rear of the

stove using 2, 1/4” lag bolts that are long enough to go

through both a hearth pad, if used, and the floor of the

home.

• The heater must be electrically grounded to the steel

chassis of the mobile home with 8 GA copper wire

using a serrated or star washer to penetrate paint or

protective coating to ensure grounding.

• Vent must be 3 or 4-inch “PL” Vent and must extend

a minimum or 36” (914 mm) above the roof line of the

mobile home and must be installed using a certified

ceiling fire stop and rain cap.

• When moving your mobile home, all exterior venting

must be removed while the mobile home is being

relocated. After relocation, all venting must be

reinstalled and securely fastened.

• Outside Air is mandatory for mobile home installation.

See Outside Air Supply section and your dealer for

purchasing.

• Check with your local building ocials as other codes

may apply.

VENTING REQUIREMENTS

WARNING:

• INSTALL VENT AT CLEARANCES SPECIFIED BY

THE VENT MANUFACTURER.

• DO NOT CONNECT THE PELLET VENT TO A VENT

SERVING ANY OTHER APPLIANCE OR STOVE.

• DO NOT INSTALL A FLUE DAMPER IN THE

EXHAUST VENTING SYSTEM OF THIS UNIT.

The following installation guidelines must be followed

to ensure conformity with both the safety listing of this

stove and to local building codes. Do not use makeshift

methods or compromise in the installation.

IMPORTANT:

THIS UNIT IS EQUIPPED WITH A NEGATIVE DRAFT

SYSTEM THAT PULLS AIR THROUGH THE BURN

POT AND PUSHES THE EXHAUST OUT OF THE

DWELLING. IF THIS UNIT IS CONNECTED TO A FLUE

SYSTEM OTHER THAN THE WAY EXPLAINED IN

THIS MANUAL, IT WILL NOT FUNCTION PROPERLY.

MAXIMUM VENTING DISTANCE

Installation MUST include at least 3-feet of vertical pipe

outside the home. This will create some natural draft to

reduce the possibility of smoke or odor during appliance

shutdown and keep exhaust from causing a nuisance or

hazard by exposing people or shrubs to high temperatures.

The maximum recommend vertical venting height is 12-

feet for 3-inch type “PL” vent. Total length of horizontal

INSTALLATION

vent must not exceed 4-feet. This could cause back

pressure. Use no more than 180 degrees of elbows (two

90-degree elbows, or two 45-degree and one 90-degree

elbow, etc.) to maintain adequate draft.

IMPORTANCE OF PROPER DRAFT

Draft is the force which moves air from the appliance

up through the chimney. The amount of draft in your

chimney depends on the length of the chimney, local

geography, nearby obstructions and other factors. Too

much draft may cause excessive temperatures in the

appliance. Inadequate draft may cause backpung into

the room and ‘plugging’ of the chimney. Inadequate draft

will cause the appliance to leak smoke into the room

through appliance and chimney connector joints. An

uncontrollable burn or excessive temperature indicates

excessive draft. Take into account the chimney’s location

to ensure it is not too close to neighbours or in a valley

which may cause unhealthy or nuisance conditions.

PELLET VENT TYPE

A certified 3-inch or 4-inch type “PL” pellet vent exhaust

system must be used for installation and attached to the

pipe connector provided on the back of the stove (use

a 3-inch to 4-inch adapter for 4-inch pipe). Connection

at back of stove must be sealed using Hi-Temp RTV.

Use 4-inch vent if the vent height is over 12-feet or if

the installation is over 2,500 feet above sea level. We

recommend the use of Simpson Dura-Vent® or Metal-

Fab® pipe (if you use other pipe, consult your local building

codes and/or building inspectors). Do not use Type-B Gas

Vent pipe or galvanized pipe with this unit. The pellet vent

pipe is designed to disassemble for cleaning and should

be checked several times during the burning season.

Pellet vent pipe is not furnished with the unit and must

be purchased separately.

PELLET VENT INSTALLATION

The installation must include a clean-out tee to enable

collection of fly ash and to permit periodic cleaning of the

exhaust system. 90-degree elbows accumulate fly ash

and soot thereby reducing exhaust flow and performance

of the stove. Each elbow or tee reduces draft potential

by 30% to 50%. All joints in the vent system must be

fastened by at least 3 screws, and all joints must be

sealed with Hi-Temp RTV silicone sealant to be airtight.

The area where the vent pipe penetrates to the exterior of

the home must be sealed with silicone or other means to

maintain the vapor barrier between the exterior and the

interior of the home. Vent surfaces can get hot enough

to cause burns if touched by children. Noncombustible

shielding or guards may be required.

PELLET VENT TERMINATION

Do not terminate the vent in an enclosed or semi-enclosed

area, such as; carport, garage, attic, crawl space, under a

sun deck or porch, narrow walkway, or any other location

that can build up a concentration of fumes. Termination

in one of these areas can also lead to unpredictable

pressure situations with the appliance, and could result

in improper performance and/or malfunction. The

termination must exhaust above the outside air inlet

elevation. The termination must not be located where it

will become plugged by snow or other materials. Do not

terminate the venting into an existing steel or masonry

chimney.

VENT TERMINATION CLEARANCES

A. Minimum 4-foot (1.22m) clearance below or beside

any door or window that opens.

B. Minimum 1-foot (0.3m) clearance above any door or

window that opens.

C. Minimum 3-foot (0.91m) clearance from any

adjacent building.

D. Minimum 7-foot (2.13m) clearance from any grade

when adjacent to public walkways.

E. Minimum 2-foot (0.61m) clearance above any grass,

plants, or other combustible materials.

INSTALLATION

A. Minimum 3-foot (0.91m) clearance from an forced

air intake of any appliance.

B. Minimum 2-foot (0.61m) clearance below eves or

overhang.

C. Minimum 1-foot (0.3m) clearance horizontally from

combustible wall.

D. Must be a minimum of 3 foot (0.91m) above the roof

and 2 foot (0.61m) above the highest point or the roof

within 10 feet (3.05m).

THROUGH THE WALL INSTALLATION

(RECOMMENDED INSTALLATION)

TYPICAL THROUGH THE

WALL INSTALLATION

Canadian installations must conform to CAN/CSA-B365.

To vent the unit through the wall, connect the pipe

adapter to the exhaust motor adapter. If the exhaust

adapter is at least 18” (457 mm) above ground level, a

straight section of pellet vent pipe can be used through

the wall. Your heater dealer should be able to provide

you with a kit that will handle most of this installation,

which will include a wall thimble that will allow the proper

clearance through a combustible wall. Once outside the

structure, a 3” (76 mm) clearance should be maintained

from the outside wall and a clean out tee should be

placed on the pipe with a 90-degree turn away from the

house. At this point, a 3ft (0.91m) (minimum) section of

pipe should be added with a horizontal cap, which would

complete the installation. A support bracket should be

placed just below the termination cap or one every 4ft

(1.22m) to make the system more stable. If you live in an

area that has heavy snowfall, it is recommended that the

installation be taller than 3ft (0.91m) to get above the

snowdrift line. This same installation can be used if your

heater is below ground level by simply adding the clean-

out section and vertical pipe inside until ground level is

reached. With this installation you have to be aware of the

snowdrift line, dead grass, and leaves. We recommend

a 3ft (0.91m) minimum vertical rise on the inside or

outside of the house. The “through the wall” installation

is the least expensive and simplest installation. Never

terminate the end vent under a deck, in an alcove, under

a window, or between two windows. We recommend

Simpson Dura-Vent® or Metal-Fab® kits.

THROUGH THE ROOF/CEILING INSTALLATION

• When venting the heater through the ceiling, the pipe

is connected the same as through the wall, except the

clean-out tee is always on the inside of the house, and a

3” (76 mm) adapter is added before the clean-out tee.

• You must use the proper ceiling support flanges and

roof flashing (supplied by the pipe manufacturer; follow

the pipe manufacturer’s directions). It is important to

note that if your vertical run of pipe is more than 12ft

(3.7m), the pellet vent pipe size should be increased to

4” (102 mm) in diameter.

• Do not exceed more than 4ft (1.22m) of pipe on a

horizontal run and use as few elbows as possible. If

an oset is required, it is better to install 45-degree

elbows rather than 90-degree elbows.

INSTALLATION

PANEL CONTROLS

The blowers and automatic fuel supply are controlled

from a panel on the top of this unit. The control panel

functions are as follows.

A. ON/OFF SWITCH (“POWER” BUTTON)

• When pushed, the stove will automatically ignite. No

other fire starter is necessary. The igniter will stay

on for at least 10 and up to 12 minutes, depending on

when Proof of Fire is reached. The fire should start in

approximately 5 minutes.

• The red light located above the “POWER” button will

turn green when pressed and remain green until the

stove is turned o.

• After pushing “POWER”, the auger motor is on for 3.5

minutes, o for 1 minute. During the remainder of the

start-up period, the auger motor operates on the heat

range “1” setting.

• During start up the heat level advance (Up and Down

keys) will change the heat range indicator level

accordingly, but there is no change in the stoves

operating conditions until start-up is completed.

• During start-up ignition must occur within 12 minutes

or the stove will error out and show E4.

• During the start-up phase, the Mode key does not

function.

B. LEVEL / TEMP ARROW BUTTONS

• These buttons when pushed will set the pellet feed

rate, hence the heat output or heat range of your stove.

• The levels of heat output will incrementally change on

the bar graph starting from heat range “1” to heat range

“5”.

C. °C / °F Button

• The °C / °F button changes the two digit display from

degrees Celsius to degrees Fahrenheit.

D. MODE (M/T) BUTTON

• The Mode of the stove can be switched between

manual and controlled with a Thermostat. Separate

LEDs to the left of the two digit display indicate the

mode of operation – Manual or T-Stat. The stove has

to be in normal operation to be switched from Manual

to T-Stat mode.

• Manual mode operates according to the 5 set levels of

feed on the bar graph from heat range “1” to heat range

“5”.

T-Stat mode works as follows:

• The stove has a built in Thermostat into the controls of

the appliance. The temperature sensor for the T-Stat

is located on the back of the stove behind the display

board.

• Once the stove has gone into run mode the stove can be

switch into T-Stat mode.

• The Up and Down Level / Temp Arrow buttons are used

to change the desired set-point temperature. Once the

desired temperature is reached the two digit display

will flash for four seconds and reset to the actual room

temperature.

• Once the stove reaches within 3°F of the desired

temperature set point, it returns to the heat range that

the stove was set on before it was switched to T-Stat

mode (if the stove was running on heat range “5” when

switched to T-stat mode when it gets within 3°F of the

set point it will return to heat range “5”).

• Once the stove reaches the desired set-point, the stove

will drop to heat range “1”.

• When room temperature drops below desired set-point

the stove will ramp back up until it reaches the desired

temperature.

HOW TO ADJUST THE FUEL ADJUSTER

It is a common occurrence in the pellet industry for the

average pellet size to vary. Due to the varying sizes of

pellets, this appliance is equipped with a fuel adjuster to

adjust the amount of fuel allowed to pass into the auger

assembly. The fuel adjuster is located inside the hopper.

Note: The factory default setting for this is full open. To

decrease the flow of pellets, move the fuel adjuster down.

OPERATION INSTRUCTIONS

NEVER OPERATE THIS PRODUCT WHILE UNATTENDED

1. Turn o and unplug the appliance.

2. Loosen the two wing-nuts.

3. Adjust up to increase, or down to reduce the fuel

usage based on the size of the pellets.

4. Tighten the two wing-nuts.

WARNING:

• DO NOT USE CHEMICALS OR FLUIDS TO START

THE FIRE - NEVER USE GASOLINE, GASOLINE-

TYPE LANTERN FUEL, KEROSENE, CHARCOAL

LIGHTER FLUID, OR SIMILAR LIQUIDS TO START

OR “FRESHEN UP” A FIRE IN THIS STOVE. KEEP

ALL SUCH LIQUIDS WELL AWAY FROM THE

STOVE WHILE IT IS IN USE.

• HOT WHILE IN OPERATION. KEEP CHILDREN,

CLOTHING AND FURNITURE AWAY. CONTACT

MAY CAUSE SKIN BURNS.

This heater is designed to burn only PFI Premium grade

pellets. DO NOT BURN:

1. Garbage;

2. Lawn clippings or yard waste;

3. Materials containing rubber, including tires;

4. Materials containing plastic;

5. Waste petroleum products, paints or paint thinners,

or asphalt products;

6. Materials containing asbestos;

7. Construction or demolition debris;

8. Railroad ties or pressure-treated wood;

9. Manure or animal remains;

10. Salt water driftwood or other previously salt water

saturated materials;

11. Unseasoned wood; or

12. Paper products, cardboard, plywood, or particleboard.

The prohibition against burning these materials does

not prohibit the use of fire starters made from paper,

cardboard, saw dust, wax and similar substances

for the purpose of starting a fire in an aected wood

heater.

Burning these materials may result in release of toxic

fumes or render the heater ineective and cause smoke.

PROPER FUEL

ATTENTION:

THIS APPLIANCE IS DESIGNED FOR THE USE OF

PELLETIZED FUEL THAT MEET OR EXCEED THE

STANDARD SET BY THE PELLET FUEL INSTITUTE

(PFI).

Your pellet stove is designed to burn premium hardwood

pellets that comply with the Pellet Fuels Institute (PFI)

standard (minimum of 40 lbs density per cubic ft, 1/4” to

5/16” diameter, length no greater than 1.5”, not less than

8,200 BTU/lb, moisture under 8% by weight, ash under

1% by weight, and salt under 300 parts per million).

Pellets that are soft, contain excessive amounts of loose

sawdust, have been, or are wet, will result in reduced

performance. Store your pellets in a dry place. DO NOT

store the fuel within the installation clearances of the

unit or within the space required for refuelling and ash

removal. Doing so could result in a house fire. Do not over

fire or use volatile fuels or combustibles, doing so may

cause a personal and property damage hazards.

THIS STOVE IS APPROVED FOR BURNING PELLETIZED

WOOD FUEL ONLY ! Factory-approved pellets are those

1/4” or 5/16” in diameter and not over 1” long. Longer or

thicker pellets sometimes bridge the auger flights, which

prevents proper pellet feed. Burning wood in forms other

than pellets is not permitted. It will violate the building

codes for which the stove has been approved and will

void all warranties. The design incorporates automatic

feed of the pellet fuel into the fire at a carefully prescribed

rate. Any additional fuel introduced by hand will not

increase heat output but may seriously impair the stoves

performance by generating considerable smoke. Do

not burn wet pellets. The stove’s performance depends

heavily on the quality of your pellet fuel. Avoid pellet

brands that display these characteristics:

• Excess Fines – “Fines” is a term describing crushed

pellets or loose material that looks like sawdust or sand.

Pellets can be screened before being placed in hopper

to remove most fines.

OPERATION INSTRUCTIONS

• Binders – Some pellets are produced with materials to

hold the together, or “bind” them.

• High ash content – Poor quality pellets will often create

smoke and dirty glass. They will create a need for more

frequent maintenance. You will have to empty the burn

pot plus vacuum the entire system more often. Poor

quality pellets could damage the auger. We cannot

accept responsibility for damage due to poor quality

pellet.

CAUTION:

• KEEP FOREIGN OBJECTS OUT OF THE HOPPER.

• THE MOVING PARTS OF THIS STOVE ARE

PROPELLED BY HIGH TORQUE ELECTRIC

MOTORS. KEEP ALL BODY PARTS AWAY FROM

THE AUGER WHILE THE STOVE IS PLUGGED

INTO AN ELECTRICAL OUTLET. THESE MOVING

PARTS MAY BEGIN TO MOVE AT ANY TIME

WHILE THE STOVE IS PLUGGED IN.

PRE-START-UP CHECK

Remove burn pot, making sure it is clean and none of the

air holes are plugged. Clean the firebox, and then reinstall

burn pot. Clean door glass if necessary (a dry cloth or

paper towel is usually sucient). Never use abrasive

cleaners on the glass or door. Check fuel in the hopper,

and refill if necessary.

BUILDING A FIRE

Never use a grate or other means of supporting the fuel.

Use only the burn pot supplied with this heater. Hopper

lid must be closed in order for the unit to feed pellets.

During the start-up period:

• Make sure the burn pot is free of pellets.

• DO NOT open the viewing door.

• DO NOT add pellets to the burn pot by hand.

NOTE: During the first few fires, your stove will emit an

odor as the high-temperature paint cures or becomes

seasoned to the metal. Maintaining smaller fires will

minimize this. Avoid placing items on the stovetop during

this period because the paint could be aected. Attempts

to achieve heat output rates that exceed heater design

specifications can result in permanent damage to the

heater.

AUTOMATIC IGNITOR

1. Fill hopper and clean burn pot.

2. Press “On/O” button. Make sure green light comes

on.

3. Adjust feed rate to desired setting by pressing “Heat

Level Advance” button.

If fire doesn’t start in 12 minutes, press “On/O”, wait

a few minutes, clear the burn pot, and start procedure

again.

DAMPER CONTROL

The damper control lever is located on the back of the

stove on the lower left side. The default setting for the

damper control should be full open. The damper adjusts

the combustion air. This control is necessary due to the

varied burn characteristics of individual installations,

dierent pellet brands and pellet feed rates. It allows you

to improve the eciency of your stove. Providing correct

combustion air will reduce the frequency of cleaning your

glass door and prevent the rapid buildup of creosote inside

your stove and chimney. You should adjust the damper

based on the fire’s appearance. A low, reddish, dirty fire

can be improved by turning the damper slightly to the

right. A “blow torch” fire can be improved by turning the

dampener to the left a little bit.

OPENING DOOR

CAUTION:

• DO NOT OPERATE YOUR STOVE WITH THE

VIEWING DOOR OPEN. THE AUGER WILL NOT

FEED PELLETS UNDER THESE CIRCUMSTANCES

AND A SAFETY CONCERN MAY ARISE FROM

SPARKS OR FUMES ENTERING THE ROOM.

• THE FEED DOOR MUST BE CLOSED AND SEALED

DURING OPERATION.

If the door is opened while the stove is in operation it

must be closed within 30 seconds or the stove will shut

down. If the stove shuts down push the “On/O” button

to re-start your stove. The stove will have to fully shut

down and turn o before you will be able to restart the

stove.

OPERATION INSTRUCTIONS

ROOM AIR FAN

When starting your stove the Room Air Fan will not

come on until the stove’s heat exchanger warms up. This

usually takes about 10 minutes from start-up.

IF STOVE RUNS OUT OF PELLETS

The fire goes out and the auger motor and blowers will

run until the stove cools. This will take 30 minutes or

longer depending on the heat remaining in the appliance.

After the stove components stop running all lights on

the display will go out and the two digit display will begin

flashing “E3”

REFUELLING

CAUTION:

• THE HOPPER AND STOVE TOP WILL BE HOT

DURING OPERATION; THEREFORE, YOU

SHOULD ALWAYS USE SOME TYPE OF HAND

PROTECTION WHEN REFUELING YOUR STOVE.

• DO NOT TOUCH THE HOT SURFACES OF THE

STOVE. EDUCATE ALL CHILDREN ON THE

DANGERS OF A HIGH-TEMPERATURE STOVE.

YOUNG CHILDREN SHOULD BE SUPERVISED

WHEN THEY ARE IN THE SAME ROOM AS THE

STOVE.

• NEVER PLACE YOUR HAND NEAR THE AUGER

WHILE THE STOVE IS IN OPERATION.

• WE RECOMMEND YOU NOT LET THE HOPPER

DROP BELOW 1/4 FULL.

WARNING:

• KEEP HOPPER LID CLOSED AT ALL TIMES

EXCEPT WHEN REFILLING.

• DO NOT OVERFILL HOPPER.

TAMPER WARNING

This wood heater has a manufacturer-set minimum low

burn rate that must not be altered. It is against federal

regulations to alter this setting or otherwise operate this

wood heater in a manner inconsistent with operating

instructions in this manual.

SHUTDOWN PROCEDURE

WARNING:

NEVER SHUT DOWN THIS UNIT BY UNPLUGGING

IT FROM THE POWER SOURCE.

Turning your stove o is a matter of pressing the “POWER”

button on the display board. The green light will turn back

to red when the “POWER” button is pushed. The auger

motor will stop, and the blowers will continue to operate

until the internal firebox temperatures have fallen to a

preset level.

1. Your stove is equipped with a high temperature

thermodisc. This unit has a manual reset thermodisc.

This safety switch has two functions.

A. To recognize an overheat situation in the stove and

shut down the fuel feed or auger system.

B. In case of a malfunctioning convection blower, the

high-temperature thermodisc will automatically

shut down the auger, preventing the stove from

overheating.

NOTE: On some units, once tripped, like a circuit breaker,

the reset button will have to be pushed before restarting

your stove. On other units the thermodisc has no reset

button and will reset itself once the stove has cooled.

The manufacturer recommends that you call customer

service if this occurs as this may indicate a more serious

problem. A service call may be required.

2. If the combustion blower fails, an air pressure switch

will automatically shut down the auger.

NOTE: Opening the stove door for more than 30 seconds

during operation will cause enough pressure change to

activate the air switch, shutting the fuel feed o. The stove

will shut down and show “E2” on the two digit display.

The stove has to fully shut down before restarting.

OPTIMAL OPERATION

This pellet stove has been certified by the US EPA to

meet strict 2020 guidelines. To Insure this unit produces

the optimal minimal emissions, it is critical to follow the

following guidelines.To achieve a “high burn” your stove

should be set on setting 5 with the damper fully open.

To achieve a “medium burn” your stove should be set

on setting 1 with the damper fully closed.To achieve a

“low burn” your stove should be set on setting 1 with the

damper open.Settings 2,3 & 4 will give you a higher heat

output above medium and the damper should be open

for these settings. If the door is opened while the stove

is in operation it must be closed within 30 seconds or

the stove will shut down. If the stove shuts down push

the “On/O” button to re-start your stove. The stove will

have to fully shut down and turn o before you will be

able to restart the stove

OPERATION INSTRUCTIONS

INTERIOR CHAMBERS

• Burn Pot - Periodically remove and clean the burn pot

and the area inside the burn pot housing. In particular,

it is advisable to clean out the holes in the burn pot to

remove any build up that may prevent air from moving

through the burn pot freely.

• Heat Exchanger - There is a clean out plate on both

sides of the heat exchanger that need to be removed to

clean fly ash out of the heat exchanger. The cleanouts

are located inside the cabinet doors, on the lower

front corners of the heat exchanger. To access these

clean outs, you must remove both side panels. The

clean outs are secured to the firebox with (2) 5/16”

screws. Remove the clean outs and vacuum out any

accumulated ash. This should be done at least once per

month or more frequently if large amounts of ash are

noticed while cleaning or if the stove does not seem to

be burning properly.

If a vacuum is used to clean your stove, we suggest

using the AV15E AshVac vacuum. The AV15E AshVac is

designed for ash removal. Some regular vacuum cleaner

(i.e. shop vacs) may leak ash into the room.

DO NOT VACUUM HOT ASH.

WARNING:

FAILURE TO PROPERLY MAINTENANCE THE CLEAN

OUTS WILL RESULT IN POOR PERFORMANCE OF

THIS STOVE.

Clean-Out

Plate

Clean-Out

Plate

OPERATION INSTRUCTIONS

MAINTENANCE

CAUTION:

• FAILURE TO CLEAN AND MAINTAIN THIS

UNIT AS INDICATED CAN RESULT IN POOR

PERFORMANCE, SAFETY HAZARDS, FIRE, AND

EVEN DEATH.

• NEVER PERFORM ANY INSPECTIONS,

CLEANING, OR MAINTENANCE ON A HOT

STOVE.

• DISCONNECT THE POWER CORD BEFORE

PERFORMING ANY MAINTENANCE! NOTE:

TURNING THE ON/OFF SWITCH TO ”OFF”

DOES NOT DISCONNECT ALL POWER TO THE

ELECTRICAL COMPONENTS OF THE STOVE.

• DO NOT OPERATE STOVE WITH BROKEN GLASS,

LEAKAGE OF FLUE GAS MAY RESULT.

CREOSOTE FORMATION, INSPECTION, & REMOVAL

CAUTION:

THE EXHAUST SYSTEM SHOULD BE CHECKED

MONTHLY DURING THE BURNING SEASON FOR

ANY BUILD-UP OF SOOT OR CREOSOTE.

When any wood is burned slowly, it produces tar and

other organic vapors, which combine with expelled

moisture to form creosote. The creosote vapors condense

in the relatively cool chimney flue or a newly started

fire or from a slow-burning fire. As a result, creosote

residue accumulates on the flue lining. When ignited, this

creosote makes an extremely hot fire, which may damage

the chimney or even destroy the house. Despite their high

eciency, pellet stoves can accumulate creosote under

certain conditions. The chimney connector and chimney

should be inspected by a qualified person annually or per

ton of pellets to determine if a creosote or fly ash build-

up has occurred. If creosote has accumulated, it should

be removed to reduce the risk of a chimney fire. Inspect

the system at the stove connection and at the chimney

top. Cooler surfaces tend to build creosote deposits

quicker, so it is important to check the chimney from

the top as well as from the bottom. The creosote should

be removed with a brush specifically designed for the

type of chimney in use. A qualified chimney sweep can

perform this service. It is also recommended that before

each heating season the entire system be professionally

inspected, cleaned and, if necessary, repaired. To clean

the chimney, disconnect the vent from the stove.

FLY ASH

This accumulates in the horizontal portion of an exhaust

run. Though non-combustible, it may impede the normal

exhaust flow. It should therefore be periodically removed.

ASH REMOVAL & DISPOSAL

CAUTION:

ALLOW THE STOVE TO COOL BEFORE PERFORMING

ANY MAINTENANCE OR CLEANING. ASHES

MUST BE DISPOSED IN A METAL CONTAINER

WITH A TIGHT FITTING LID. THE CLOSED

CONTAINER OF ASHES SHOULD BE PLACED ON

A NON-COMBUSTIBLE SURFACE OR ON THE

GROUND, WELL AWAY FROM ALL COMBUSTIBLE

MATERIALS, PENDING FINAL DISPOSAL.

Remove the ashes periodically to avoid unnecessary ash

build up. Remove ashes when unit has cooled. Ashes

should be placed in a metal container with a tight fitting

lid. The closed container of ashes should be placed on a

noncombustible floor or on the ground, well away from

all combustible materials, pending final disposal. If

the ashes are disposed of by burial in soil or otherwise

locally dispersed, they should be retained in the closed

container until all embers have been thoroughly cooled.

The container shall not be used for other trash or waste

disposal. If combined with combustible substances,

ashes and embers may ignite. Ash removal is as follows:

1. Let the fire burn out and allow the unit to cool to room

temperature.

2. Make sure the pellet stove is at room temperature

before touching. Open the door, remove the burn pot

and empty it into a metal container.

3. Vacuum ashes from the firebox. BE SURE THAT

ASHES ARE COOL TO THE TOUCH BEFORE

VACUUMING. Some vacuum cleaners may leak ash

into the room. Your vacuum cleaner should have a

special filter or bag to eliminate leakage.

4. Reinstall the burn pot.

SMOKE & CO MONITORS

Burning wood naturally produces smoke and carbon

monoxide(CO) emissions. CO is a poisonous gas when

exposed to elevated concentrations for extended periods

of time. While the modern combustion systems in

heaters drastically reduce the amount of CO emitted out

the chimney, exposure to the gases in closed or

NEVER OPERATE THIS PRODUCT WHILE UNATTENDED

confined areas can be dangerous. Make sure you stove

gaskets and chimney joints are in good working order

and sealing properly to ensure unintended exposure. It is

recommended that you use both smoke and CO monitors

in areas having the potential to generate CO.

CHECK & CLEAN THE HOPPER

Check the hopper periodically to determine if there is any

sawdust (fines) that is building up in the feed system or

pellets that are sticking to the hopper surface. Clean as

needed.

DOOR & GLASS GASKETS

Inspect the main door and glass window gaskets

periodically. The main door may need to be removed to

have frayed, broken, or compacted gaskets replaced

by your authorized dealer. This unit’s door uses a 5/8”

diameter rope gasket.

BLOWER MOTORS

Clean the air holes on the motors of both the exhaust

and distribution blowers annually. Remove the exhaust

blower from the exhaust duct and clean out the internal

fan blades as part of your fall start-up. If you have indoor

pets your power motors should be inspected monthly to

make sure they are free of animal hair build up. Animal

hair build up in blowers can result in poor performance or

unforeseen safety hazards.

PAINTED SURFACES

Painted surfaces may be wiped down with a damp cloth.

If scratches appear, or you wish to renew your paint,

contact your authorized dealer to obtain a can of suitable

high-temperature paint.

GLASS

We recommend using a high quality glass cleaner. Should

a buildup of creosote or carbon accumulate, you may wish

to use 000 steel wool and water to clean the glass. DO

NOT use abrasive cleaners. DO NOT perform the cleaning

while the glass is HOT. Do not attempt to operate the unit

with broken glass. Replacement glass may be purchased

from your U.S. Stove dealer. If glass is broken, follow

these removal procedures:

1. Remove the four (4) screws and glass retainers.

2. While wearing leather gloves (or any other gloves

suitable for handling broken glass), carefully remove

any loose pieces of glass from the door frame. Dispose

of all broken glass properly. ONLY high temperature

ceramic glass of the correct size and thickness may

be used. DO NOT substitute alternative materials for

the glass. Contact your authorized dealer to obtain

this glass.

3. Re-install the new glass by re-attaching the retainers

and screws, be careful not to over tighten the screws

for this could damage the glass.

DO NOT abuse the door glass by striking, slamming, or

similar trauma. Do not operate the stove with the glass

removed, cracked, or broken.

FALL START UP

Prior to starting the first fire of the heating season,

check the outside area around the exhaust and air intake

systems for obstructions. Clean and remove any fly ash

from the exhaust venting system. Clean any screens on

the exhaust system and on the outside air intake pipe.

Turn all of the controls on and make sure that they are

working properly. This is also a good time to give the

entire stove a good cleaning throughout.

SPRING SHUTDOWN

After the last burn in the spring, remove any remaining

pellets from the hopper and the auger feed system. Scoop

out the pellets and then run the auger until the hopper

is empty and pellets stop flowing (this can be done by

pressing the “ON” button with the viewing door open).

Vacuum out the hopper. Thoroughly clean the burn pot,

and firebox. It may be desirable to spray the inside of the

cleaned hopper with an aerosol silicone spray if your stove

is in a high humidity area. The exhaust system should be

thoroughly cleaned.

MAINTENANCE

MAINTENANCE SCHEDULE

Use the following as a guide under average use conditions.

Gaskets around door and door glass should be inspected

and repaired or replaced when necessary.

Daily Weekly

Monthly or

as needed

Burn Pot Stirred Empty

Combustion

Chamber

Brushed

Ashes Check Empty

Interior Chambers Vacuumed

Combustion

Blower Blades

Vacuumed

/ Brushed

Convection Blower

Impeller

Vacuumed

/ Brushed

Vent System Cleaned

Gaskets Inspected

Glass Wiped Cleaned

Hopper (end of

season)

Empty &

Vacuumed

For Parts Assistance Call: 800-750-2723 Ext 5051 or Email: parts@usstove.com

The information in this owner’s manual is specific to your unit. When ordering replacement parts the information

in this manual will help to ensure the correct items are ordered. Before contacting customer service write down the

model number and the serial number of this unit. That information can be found on the certification label attached

to the back of the unit. Other information that may be needed would be the part number and part description of the

item(s) in question. Part numbers and descriptions can be found in the “Repair Parts” section of this manual. Once

this information has been gathered you can contact customer service by phone 1-800-750-2723 Ext 5051 or Email

parts@usstove.com.

Model Information

Model Number

Serial Number

HOW TO ORDER REPAIR PARTS

MAINTENANCE

When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money by

enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors: 1) poor

fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually

solve those problems related to 1 and 2. Customer service can solve problems relating to 3, 4 and 5. Refer to diagrams

on page 25 to help locate indicated parts. For the sake of troubleshooting and using this guide to assist you, you should

look at your heat level setting to see which light is flashing.

• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF” does

not disconnect all power to the electrical components of the stove.

• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other

work should be done by a trained technician.

Display is Flashing “E1”

Possible Causes Possible Remedies: (Unplug stove first when possible)

The stove is consuming too much fuel

Adjust the fuel adjuster slide (see the “How To Adjust The Fuel

Adjuster” section of this manual). Close the slide about 1/4” after

your stove cools down. Restart your stove. If your display shows

E1 again, close the slide another 1/4” and restart.

The convection blower is overheating and tripping

the internal temperature shuto.

Clean any dust o of the windings and fan blade. If oiling the

blower does not help, the blower may be bad.

The stove is being left on the highest setting for

extended periods of time.

If operating the heater on the highest heat setting, the room

temperature could increase enough and lead to potential

overheating situations. If this happens try operating at a lower

heat setting.

Fuel other than wood pellets is being burned in

the stove.

This pellet stove is designed and tested to use wood pellets.

Check for signs of fuel other than wood pellets. No other types

of fuel have been approved for this pellet stove. If there are signs

of other types of fuel being used, stop using them immediately.

Power surge or brown out situation.

A power surge, spike, or voltage drop could cause the high limit

switch to trip. Check to see if a surge protector is being used on

the stove. If not, recommend one to the customer.

High Limit Switch is malfunctioning. If the other items check out OK, replace the high limit switch.

ATTENTION: THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION.

IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER INCONSISTENT

WITH OPERATING INSTRUCTIONS IN THIS MANUAL.

TROUBLESHOOTING GUIDE

Display is Flashing “E2”

Possible Causes Possible Remedies: (Unplug stove first when possible)

Airflow switch hose or stove attachment pipes

for hose are blocked.

Unhook air hose from the air switch and blow through it. If air

flows freely, the hose and tube are fine. If air will not flow throw

the hose, use a wire coat hanger to clear the blockage.

The air inlet, burnpot, interior combustion air

chambers, combustion blower, or exhaust pipe

are blocked with ash or foreign material.

Follow all cleaning procedures in the maintenance section of the

owner’s manual.

The firebox is not properly sealed. Make sure the door is closed and that the gasket is in good shape.

Vent pipe is incorrectly installed.

Check to make sure vent pipe installation meets criteria in

owner’s manual.

The airflow switch wire connections are bad. Check the connectors that attach the gray wires to the air switch.

Combustion blower failure.

With the stove on, check to see if the combustion blower is

running. If it is not, you will need to check for power going to the

combustion blower. It should be a full current. If there is power,

the blower is bad. If there is not, make sure the control board is

sending power to the air switch.

Control board not sending power to combustion

blower.

If there is no current going to the combustion blower, check all

wire connections. If all wires are properly connected, you have a

bad control board.

Control board not sending power to air switch.

There should be a 5-volt current (approximately) going to the air

switch after the stove has been on for 30 seconds.

Air switch has failed.

To test the air switch, you will need to disconnect the air hose

from the body of the stove. With the other end still attached

to the air switch, very gently suck on the loose end of the hose

(you may want to remove the hose entirely o the stove and the

air switch first and make sure it is clear). If you hear a click, the

air switch is working. BE CAREFUL TOO MUCH VACUUM CAN

DAMAGE THE AIR SWITCH.

TROUBLESHOOTING GUIDE

Display is Flashing “E3”

Possible Causes Possible Remedies: (Unplug stove first when possible)

The hopper is out of pellets Refill the hopper.

The air dampener is too far open for a low feed

setting

If on the low setting, you may need to close the dampener all the

way.

The burnpot holes are blocked. Remove the burnpot and thoroughly clean it.

The air inlet, the interior chambers, or exhaust

system has a partial blockage.

Follow all cleaning procedures in the maintenance section of the

owner's manual

The hopper safety switch has failed or hopper is

open.

When operating the unit, be sure the hopper lid is closed so that

the hopper safety switch will activate. Check the wires leading

from the hopper safety switch to the control panel and auger

motor for secure connections. Use a continuity tester to test the

hopper safety switch; replace if necessary.

The auger shaft is jammed.

"Start by emptying the hopper. Then remove the auger motor by

removing the auger pin, then remove the two bolts that hold the

auger bracket to the auger tube. The auger bracket will now be

able to be removed form the auger tube. Remove the two bolts

on the side of the auger tube to remove the lower bearing of the

auger. Pull the auger out of the tube to free the jam.

The auger motor has failed.

Remove the auger motor from the auger shaft and try to run the

unit. If the motor will turn the shaft is jammed on something. If

the motor will not turn, the motor is bad.

The Proof of Fire (POF) thermodisc has

malfunctioned.

Temporarily bypass the POF thermodisc by disconnecting the

two wires and connecting them with a short piece of wire. Then

plug the stove back up. If the stove comes on and works, you need

to replace the POF thermodisc. This is for testing only. DO NOT

LEAVE THE THERMODISC BYPASSED. Your blowers will never

shut o and if the fire went out the auger will continue to feed

pellets until the hopper is empty if you leave the POF thermodisc

bypassed.

The control board is not sending power to the POF

thermodisc or other auger system components.

There should be a 5-volt (approximately) current going to the

POF thermodisc after the stove has been on for 10 minutes.

TROUBLESHOOTING GUIDE

Display is Flashing “E4”

Possible Causes Possible Remedies: (Unplug stove first when possible)

The air inlet, burnpot, interior combustion air

chambers, combustion blower, or exhaust pipe

are blocked with ash or foreign material.

Follow all cleaning procedures in the maintenance section of the

owner’s manual.

The Proof of Fire (POF) thermodisc has came

unplugged

Check the (POF) thermodisc to see if the wires are connected

properly.

The Proof of Fire (POF) thermodisc has

malfunctioned.

Temporarily bypass the POF thermodisc by disconnecting the

two wires and connecting them with a short piece of wire. Then

plug the stove back up. If the stove comes on and works, you need

to replace the POF thermodisc. This is for testing only. DO NOT

LEAVE THE THERMODISC BYPASSED. Your blowers will never

shut o and if the fire went out the auger will continue to feed

pellets until the hopper is empty if you leave the POF thermodisc

bypassed.

The hopper is out of Pellets. Refill the hopper.

The hopper safety switch has failed or hopper is

open.

When operating the unit, be sure the hopper lid is closed so that

the hopper safety switch will activate. Check the wires leading

from the hopper safety switch to the control panel and auger

motor for secure connections. Use a continuity tester to test the

hopper safety switch; replace if necessary.

The auger shaft is jammed.

Start by emptying the hopper. Then remove the auger motor by

removing the auger pin. Remove the auger shaft inspection plate

in the hopper so that you can see the auger shaft. Gently lift the

auger shaft straight up so that the end of the auger shaft comes

up out of the bottom auger bushing. Next, remove the two nuts

that hold the top auger biscuit in. Then rotate the bottom end of

the auger shaft up towards you until you can lift the shaft out of

the stove. After you have removed the shaft, inspect it for bent

flights, burrs, or broken welds. Remove any foreign material that

might have caused the jam. Also, check the auger tube for signs

of damage such as burrs, rough spots, or grooves cut into the

metal that could have caused a jam.

The auger motor has failed.

Remove the auger motor from the auger shaft and try to run the

unit. If the motor will turn the shaft is jammed on something. If

the motor will not turn, the motor is bad.

TROUBLESHOOTING GUIDE

Stove Feeds Pellets, But Will Not Ignite

Possible Causes Possible Remedies: (Unplug stove first when possible)

Air damper open too far for ignition.

In some situations it may be necessary to have the damper

completely closed for ignition to take place. After there is a flame,

the damper can then be adjusted for the desired feed setting.

Blockage in igniter tube or inlet for igniter tube.

Find the igniter housing on the backside of the firewall. The air

intake hole is a small hole located on bottom side of the housing.

Make sure it is clear. Also, look from the front of the stove to make

sure there is not any debris around the igniter element inside of

the igniter housing.

The burnpot is not pushed completely to the rear

of the firebox.

Make sure that the air intake collar on the burnpot is touching the

rear wall of the firebox.

Bad igniter element.

Put power directly to the igniter element. Watch the tip of the

igniter from the front of the stove. After about 2 minutes the tip

should glow. If it does not, the element is bad.

The control board is not sending power to the

igniter.

Check the voltage going to the igniter during startup. It should be

a full current. If the voltage is lower than full current, check the

wiring. If the wiring checks out good, the board is bad.

Smoke Smell Coming Back Into The Home

Possible Causes Possible Remedies: (Unplug stove first when possible)

There is a leak in the vent pipe system.

Inspect all vent pipe connections. Make sure they are sealed with

RTV silicone that has a temperature rating on 500 degree F or

higher. Also, seal joints with UL-181-AP foil tape. Also, make sure

the square to round adapter piece on the combustion blower has

been properly sealed with the same RTV.

The gasket on the combustion blower has gone

bad.

Inspect both gaskets on the combustion blower to make sure

they are in good shape.

Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases beyond

normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks.

All joints should be properly sealed. Also clean your stove, following instructions in “MAINTENANCE”. If problem

persists, contact customer service.

Convection Blower Shuts O And Comes Back On

Possible Causes Possible Remedies: (Unplug stove first when possible)

The convection blower is overheating and tripping

the internal temperature shuto.

Clean any dust o of the windings and fan blades. If cleaning the

blower does not help, the blower may be bad.

Circuit board malfunction.

Test the current going to the convection blower. If there is power

being sent to the blower when it is shut o, then the control

board is fine. If there is NOT power being sent to the blower when

it shuts o during operation, then you have a bad control board.

TROUBLESHOOTING GUIDE

Stove Will Not Feed Pellets, But Fuel Feed Light Comes On As Designed

Possible Causes Possible Remedies: (Unplug stove first when possible)

High limit switch has tripped or is defective.

Wait for the stove to cool for about 30 - 45 minutes. Locate the

High Limit thermodisc and press the reset button on the back

of it. If the heater will not restart, check the thermodisc to see

if it’s bad. To test if the thermodisc is bad, you can bypass it as

described previously for the POF thermodisc.

Bad Auger Motor.

Remove the auger motor from the auger shaft and try to run the

unit. If the motor will turn the shaft is jammed on something. If

the motor will not turn, the motor is bad.

Auger Jam