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AFTER GRILL HAS BEEN ON FOR A WHILE, THE BURN POT OVERFILLS
Possible Causes Possible Remedies (Unplug grill rst when possible)
Grill is dirty, which restricts airow through the burnpot
Follow all cleaning procedures in the “Maintenance” section
of the owner’s manual.
Burnpot holes are blocked Remove the burnpot and thoroughly clean it.
Blockage in air intake pipe
Visually inspect the air intake that leads into the burnpot for
foreign material.
Combustion blower is not spinning fast enough
Clean fan blades and inspect bearings for wear. Ensure the
fan is free of any obstructions.
Bad Pellets
The brand of pellets or the batch of pellets that is being used
may be of poor quality. If possible, try a different brand of
pellets. It is advisable to try a brand that is made from a different
type of wood (softwood vs. hardwood). Different woods have
different characteristics when being burned.
GRILL FEEDS PELLETS, BUT WILL NOT IGNITE
Possible Causes Possible Remedies (Unplug grill rst when possible)
Bad igniter element
Put power directly to the igniter element. Watch the tip of the
igniter from the front of the grill. After about 2 minutes the tip
should glow. If it does not, the element is bad.
The control board is not sending power to the igniter
Check the voltage going to the igniter during startup. It should
be 110-115 volts. If the voltage is lower than full voltage, check
the wiring. If the wiring checks out good, the board could be
bad.
GRILL WILL NOT FEED PELLETS
Possible Causes Possible Remedies (Unplug grill rst when possible)
Thermocouple is defective
Wait for the grill to cool for about 30 - 45 minutes. Check the
thermocouple to see if it’s bad. Check resistance with volt
meter.
Bad auger motor
Remove the six retaining screws in the service panel. Remove
the auger motor from the auger shaft and try to run the unit.
If the motor will turn, the shaft is jammed on something. If the
motor will not turn, the motor is bad.
Auger jam
Start by emptying the hopper. Then remove the auger motor
by removing the auger pin. Remove the two screws holding
the auger bushing. Gently pull the auger shaft straight out
so that the end of the auger shaft comes out. After the shaft
is removed, inspect it for bent ights, burrs, or broken welds.
Remove any foreign material that might have caused the jam.
Also, check the auger tube for signs of damage such as burrs,
rough spots, or grooves cut into the metal that could have
caused a jam.
Loose wire or connector
Check all wires and connectors that connect to the auger
motor, thermocouple, and fan.
Bad control board
If the fuse and the wires and connectors check out good, and
if the high limit switch did not trip, test for power going to the
auger motor. If there is not a full current going to the auger
motor when the fuel feed light is on, the control board is bad.
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