VMC2040-100NAS User Manual

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61Troubleshooting

Arlo Essential Indoor Camera

User Manual

Make sure that your camera displays three or four bars of signal strength in the area where

you intend to install it. The camera can work when signal strength is at one or two bars, but

might go out of range intermittently due to uctuations in the environment.

Not receiving push notications

You must be logged in to the Arlo Secure App to receive Arlo alerts on your smartphone or

mobile device. Arlo registers your device for push notication when you log in. If you used the

logout option instead of simply exiting the app, you must log back in to the app. You receive

Arlo alerts even if your device is sleeping.

Check the rules for armed modes

Check the rules in your modes. Make sure that push notication is enabled in the mode you’re

using.

1. Open the Arlo Secure App.

2. Tap the Mode button.

3. Select your camera, or your optional Arlo SmartHub or base station, if you use one.

A list of modes displays.

4. Tap Edit

next to Armed.

5. Tap Edit

next to the rule.

6. Under Alert, make sure that the Push Notication check box is selected.

7. If you made changes, tap Save.

Check the Arlo Secure App notication settings on an iOS device

Make sure that you allow the Arlo Secure App to receive push notications. The Arlo Secure

App push notications can be disabled on iOS and Android devices.

1. Tap the Settings icon for your iOS device.

2. Tap Notications > Arlo.

3. Make sure that Allow Notication is selected.

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Arlo VMC2040-100NAS Essential Indoor Camera - 1080p Video with Privacy Shield, Plug-in, Night Vision, 2-Way Audio, Siren, Direct to WiFi No Hub Needed, Wireless Security, White - VMC2040