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Problem: Possible Causes and Solutions:
Flare-ups
• Check heat shield and cooking grates for excess food or grease
build-up.
• Ensure grill is not placed directly in the path of wind.
• Be sure drip trays are clean (do not use aluminum foil on drip tray.)
Note: Some flare-ups may be inevitable if cooking greasy foods.
Grill is Too Hot
• Excess grease build-up causing grease fires.
• Burner pot may have too many pellets at startup.
•
Set grill to
a l
ower temperature setting.
Grill will not turn on
• Check to make sure grill is plugged into a working outlet.
• Make sure burner pot is clear of pellets or buildup.
• Adjust the feeding time for startup in the settings menu (default is
80 seconds)
Grill shuts off
• Adjust the low temp alarm in the setting menu. (default is 5
minutes)
• If you cannot find the reason, call Customer Service at
855-520-1559 for assistance.
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