DAP-2680 User Manual

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92D-Link DAP-2680 User Manual

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DAP-2680. Read the following

descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a dierent operating system, the

screenshots on your computer will look similar to the following examples.)

Why can’t I access the web-based conguration utility?

When entering the IP address of the D-Link access point (192.168.0.50 for example), you are not connecting to a website on the Internet or have

to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP

subnet to connect to the web-based utility.

y Make sure you have an updated Java-enabled web browser. We recommend the following:

y Internet Explorer 7.0 or higher, Chrome, Firefox, or Safari 4 or higher

y Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or

connect to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.

y Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal

Firewall, and Windows® rewall may block access to the conguration pages. Check the help les included with your rewall software for more

information on disabling or conguring it.

y Congure your Internet settings:

Go to Start > Settings > Control Panel. Double-click Internet Options icon. From the Security tab, click the button to restore the settings

to their defaults.

Click Connection tab and set the dial-up option to Never Dial a Connection. Click LAN Settings. Make sure nothing is checked. Click OK.

Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.

Close your web browser (if open) and open it.

y Access the web management. Open your web browser and enter the IP address of your D-Link access point in the address bar. This should

open the login page for your the web management.

y If you still cannot access the conguration, unplug the power to the access point for 10 seconds and plug back in. Wait about 30 seconds and

try accessing the conguration. If you have multiple computers, try connecting using a dierent computer.

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D-Link DAP-2680 Wireless AC1750 Wave 2 Dual-Band PoE Access Point