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29
Troubleshooting guide
Problem Possible cause What to do
Espresso tastes
burnt
Type of coffee being used. Try different brands of coffee.
Coffee is too
cold
Milk may not be heated enough. Ensure that milk is heated properly
during texturing, but be sure not to heat
too much and boil the milk.
See Tips for milk texturing section, pages
18-19.
No steam from
the steam wand
The STEAM button light is not
illuminated.
Allow the thermoblock to heat up before
steaming.
Steam wand tip is blocked. See Care and cleaning, pages 25-26.
No water in the tank. Fill water tank with water. Run hot water
through the steam wand to ensure water
flows.
Not enough
froth when
texturing
Milk may not be fresh. Ensure the milk being used is fresh.
Milk temperature is too warm. Ensure you start texturing with milk that
is around 4°C.
Type of jug being used. For best texturing results use a chilled
stainless steel milk jug.
Milk has been boiled. Start again with fresh, chilled milk.
Heat till the jug can only be held for
approximately 3 seconds, 60-65°C.
The milk is making bubbles
rather than microfoam.
Ensure the steam wand tip is positioned
correctly. It should be just below the
surface of the milk. Tap the jug on the
benchtop when finished to release
larger trapped air bubbles.
Milk is not taking in enough air. Keep the steam wand tip just under
the surface of the milk. This will help
to introduce air to the milk to create
microfoam.
Pump makes an
unusual noise
No water in water tank. Fill the water tank.
Water tank not correctly
positioned.
Place the water tank firmly into the back
of the unit.
Red plug from the packaging
may still be inserted.
Remove the red plug found at the base
of the water tank.
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