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Problem Solver
For a complete list of solutions to common microwaving problems, use the
Troubleshooting Tips feature located by pressing the HELP button while
on the microwave Home Screen (see Using the Troubleshooter).
If your microwave will not operate, check the Problem Solver below:
Problem
Oven will not start
"CONTROL IS
LOCKED" appears
on the display
Possible Cause
Control panel is asleep
A ftlse in goilr bol//e I/lay
be blown or the circuit
breaker tripped
Power surge
Controls are not set properly
Plug not tully inserted into
Door is not closed
START was not pressed
The control has bee** locked
What To Do
" This is normal. Press HOME or the
touchscreen to acti_lte the control panel.
" Replace fuse or reset circuit breaker.
, Unplug the microwave oven, then plug it
back in.
, Check controls.
, Make sure the 3-prong phlg on the oven is
hilly wall outlet inserted into wall outlet.
, Open and close the door secm'el>
, Press START.
" Press and hokl OFF ti)r about 3 seconds to
mfiock the control.
Things That
Are Normal
With Your
Microwave
O'ueTt
Steam or x;ipor escaping t/'on* arotlnd
the door.
" Light reflection around door or outer case.
, Dimming oven light and change in the
blower sound at power levels other
than high.
, Moisture on the oven door and walls while
cooking. Wipe the moisture oil with a paper
towel or sott ch)th,
" Moisture between tile oven door panels when
cooking certain fl)ods. Moisture shoukl
dissipate shortly aiter cooking is finished.
, Dull thmnping sound while oven is operating.
TV/radio interibrence might be noticed
while using the microwave. Similar to
the interierence caused by other small
appliances, it does not indicate a problem
with the microwave. Ph/g the microwave into
a different electrical circuit, move the radio
or TV as Jthr away fl'om the microwave as
possible, or check the position and signal
of the TV/radio antenna.
The Active Vent door (oil some models)
will open during operation, and remain
open while the microwave is rulming,
to keep the electronics cool. It is also
normal to hear a clicking noise as the
vent door ()}bells alld closes.
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