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English 61
Troubleshooting
No Code Meaning
5 5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending
on the connection type.
• Clean the mesh debris lter as it may be clogged.
• Make sure the drain hose is straight all the way to the drain
system.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact
a Samsung customer service center.
6 9C1
The electronic control needs to be checked (Over Voltage Error).
• Check if power is supplied properly.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact
a Samsung customer service center.
7 9C2
Low voltage detected.
• Check if the power cord is plugged in.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact
a Samsung customer service center.
8 AC6
Inverter Communication problem.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact
a Samsung customer service center.
9 dC
Operating the washer with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
10 HC
High temperature heating check.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact
a Samsung customer service center.
WA8700M_WA54M8750A_DC68-03774B-02_EN.indd 61 2017-04-18 9:59:53
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