HDR User Manual

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83Troubleshooting

Pro 3 Floodlight Camera

User Manual

such as the channel for your router, check the instructions that came with your router or

contact your Internet service provider (ISP) if they installed your router.

We recommend that you place your oodlight at least 1 to 3 feet (30 to 100 centimeters) from

your router or Arlo SmartHub or base station if you use one. Allow at least 6½ feet (2 meters)

between each oodlight or Arlo camera to prevent WiFi signals between the devices from

interfering with each other.

Out of range

Make sure that your oodlight is close enough to receive a strong WiFi signal. The range of

your router’s WiFi signal can vary depending on the router model and conditions in your

local environment. If you pair your oodlight to an optional Arlo SmartHub or base station,

we recommend that you place the oodlight no farther than 300 feet (90 meters) from the

SmartHub or base station. The range might be less if metal objects or thick walls and ceilings

are between a oodlight and the SmartHub or base station.

Make sure that your oodlights display three or four bars of signal strength in the area where

you intend to install them. The oodlights can work when signal strength is at one or two

bars, but they might go out of range intermittently due to uctuations in the environment.

Low battery

A low battery can cause the camera to stream intermittently. It’s time to recharge the battery

or change it when the battery level is down to two bars on the Arlo app Devices page.

Not receiving push notications

You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile

device. Arlo registers your device for push notiﬁcation when you log in. If you used the logout

option instead of simply exiting the app, you must log back in to the app. You receive Arlo

alerts even if your device is sleeping.

Check the rules for armed modes

Check the rules in your modes. Make sure that push notiﬁcation is enabled in the Armed mode

or in a custom mode if you created one.

1. Open the Arlo app.

2. Tap Mode.

3. Tap the oodlight or your optional Arlo SmartHub or base station, if you use one.

A list of modes displays.

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Arlo HDR